# My Disney Experience — user reviews > 3,428 indexed App Store user reviews of My Disney Experience by Disney, rated 4.70/5 from 3,098,279 ratings. - Source: https://appshunter.io/ios/app/my-disney-experience/id547436543/reviews - App overview in markdown: https://appshunter.io/ios/app/my-disney-experience/id547436543.md - Rating breakdown: 5★ 2,664,925 · 4★ 183,112 · 3★ 71,771 · 2★ 37,908 · 1★ 140,563 ## What do users think of My Disney Experience? Overall sentiment: negative **Pros** - 💻 Convenient for planning - 🗺️ Helpful maps and navigation - 📸 Easy photo management - 🕰️ Accurate wait times **Cons** - 🐛 Frequent crashes and bugs - 🔍 Confusing and unintuitive interface - 🔒 Login issues and security problems - 🔋 High battery consumption - 📡 Unreliable park Wi-Fi connectivity **Commonly reported bugs** - Inability to link tickets and reservations - Inconsistent Genie+ and Lightning Lane availability - Frequent app crashes and freezes - Unreliable push notifications **Most requested features** - Improved Genie+ and Lightning Lane management - Better integration with park reservations and tickets - More customization options - Enhanced dining reservation system - Offline functionality ## Newest reviews (13 of 3,428) ### 2/5 — Old outdated parks *2026-08-28, version 8.24* Old tatty parks, avoid animal kingdom, cast members now have stupid rules to follow, very expensive, the magic has gone. ### 3/5 — Confusing and hard *2026-08-27, version 8.23.2* This is very confusing for an older person trying to plan the perfect trip for my family. My window opens tomorrow morning to get lightening lane passes and I’m so confused how to do this for all 6 of my family. ### 2/5 — The application doesn’t work *2026-08-26, version 8.23.2* 2 ### 2/5 — Ghetto feels *2026-08-26, version 8.23.2* Not the best time. Disney has lost its magic. It feels like a tourist trap every which way and only concern is about up charging the guests every angle they turn ### 5/5 — Most beautiful place on earth *2026-08-25, version 8.23.2* I cannot stress how cool it is to walk through all of these world cultures! ### 5/5 — Wonderful *2026-08-25, version 8.23.2* Great app and cast members!!! ### 5/5 — I like disney *2026-08-25, version 8.23.2* Disney is the best I think that I looked cute in the dress ❤️❤️❤️❤️ ### 5/5 — Love this App *2026-08-24, version 8.23.2* A very intuitive and easy to use app with almost every function you could possibly need during your Disney stay. ### 5/5 — New update *2026-08-24, version 8.23.2* The new Disney experience update seems so be even slower than ever! ### 5/5 — App works *2026-08-24, version 8.23.2* App works ### 5/5 — Great *2026-08-24, version 8.23.2* Never disappoints ### 5/5 — Best app *2026-08-24, version 8.23.2* The easiest way to enjoy Disney World ### 5/5 — App Review *2026-08-24, version 8.23.2* The My Disney Experience app is always so helpful in planning my upcoming trips. From letting me know if sunroom is ready for early arrival to the ease of checking wait times and booking dining. ## Most critical reviews (10 lowest-rated) ### 1/5 — Getting around the site to verify is difficult *2026-08-29, version 8.24* The verify function doesn’t work efficiently ### 1/5 — Péssimo atendimento via chat *2026-08-28, version 8.24* Simplesmente derrubam o chat e não resolvem seu problema ### 1/5 — Terrible service *2026-08-27, version 8.24* No support for accessibility. Worst place ever. Don’t go ### 1/5 — Hate micromanaging 🙄 *2026-08-27, version 8.23.2* Why can’t I just show up with my kids and have fun? Why does everything have to be so complicated. I’m using up so much brain space to figure out this system. Not my cup of tea. Not my idea of “vacation.” ### 1/5 — Always *2026-08-26, version 8.23.2* Always crashing ### 1/5 — Glitching all the time *2026-08-25, version 8.23.2* This app is always glitching and the lightening lane service always gives issue and can never get anyone in the chat box. ### 1/5 — Tickets *2026-08-24, version 8.23.2* I had 3 park hopper tickets and now they are gone ### 1/5 — Fort wilderness in the rain *2026-08-23, version 8.23.2* Previously we were able to take shelter in the campground cafe and order food, with our dog (small dog but not relevant). By previous I mean last 4 visits over the last 18 months. Today Balbino said no entry it’s not hygienic. Okay, we see that, she’s not a service animal and I was holding her. But there was no additional information, poor aide and disposition. Magic. ### 1/5 — Reviews *2026-08-23, version 8.23.2* Asks me to review app every single time I use it. Very annoying. ### 1/5 — Worst App I ever used *2026-08-23, version 8.23.2* Constantly down! When up rarely lets you into the different areas. A total joke! ## Most praised reviews (10 highest-rated) ### 5/5 — The most magical app! *2026-08-29, version 8.24* Thankful for all the functions of this app. Holds funds, has all the info you need and gets you excited for your trip! ### 5/5 — Small details *2026-08-28, version 8.24* Our review is based on my Disneyland experience with my family. The reason my review is five star is all the Small details are right on point Brilliant magical place! ### 5/5 — Retired cast member park admission *2026-08-27, version 8.24* Loni Renee was awesome and resolved my issue with making a reservation and also gave me added info on green circle days.She made my day.Thank you so much. ### 5/5 — Biglobowski *2026-08-27, version 8.24* Not much else to say but unbelievable ### 5/5 — Genial *2026-08-27, version 8.24* Especially ### 5/5 — This is all so magical! *2026-08-27, version 8.24* This app was a step in the right direction for managing your vacation! Accessed to all of your bookings, managing your reservations, securing attractions, finding your way around with detailed maps, it’s fantastic. Thank you to the team that designed this app! ### 5/5 — Wow !!!!! *2026-08-27, version 8.23.2* Sans l’application, le voyage aurait été tellement différent… J’ai tout aimé de cette expérience!!! Encore merci pour ce voyage magique 🤩 ### 5/5 — Great App - potential improvements *2026-08-26, version 8.23.2* This is a great App - useful for LL, entry and queue times with brilliant photo access. However, the addition of queue time notifications (as per Universal app) would be the only improvement we’d have loved. ### 5/5 — Great time!!! *2026-08-26, version 8.23.2* Great time at Walt Disney World ### 5/5 — Everything Disney at your fingertips *2026-08-26, version 8.23.2* This app is my first go to with all my Disney planning. It’s like using a personal travel agent, so easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*