# My Doctor Online (NCAL Only)

> Kaiser Permanente Northern California members manage health, appointments, and records. (iPhone/iPad app by Kaiser Permanente.)

- Source: https://appshunter.io/ios/app/my-doctor-online-ncal-only/id497468339 (this page in markdown: same URL + `.md`)
- Developer: [Kaiser Permanente](https://appshunter.io/developer/446423714)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.83/5 from 88,459 App Store ratings · 339 written reviews indexed
- Age rating: 12+
- Requires: iOS 16.2 · 440 MB
- Languages: English, Spanish
- Released: 2012-03-05
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-doctor-online-ncal-only/id497468339/reviews.md

## What is My Doctor Online (NCAL Only)?

My Doctor Online app is transitioning its features to the Kaiser Permanente app. In preparation, we recommend downloading our Kaiser Permanente app to manage your care and coverage quickly and securely.

## Key features

- Personalized health reminders
- E-visits for advice and prescriptions
- Video doctor visits
- Appointment scheduling and management
- Prescription refills
- View medical records and test results
- Find doctors and locations

## What do users think of My Doctor Online (NCAL Only)?

Overall sentiment: neutral

**Pros**

- 🚀 Easy to use
- 👍 Convenient features
- 🚀 Efficient
- 👍 User-friendly interface
- 🚀 Quick appointment scheduling
- 👍 Helpful for managing health
- 👍 Excellent service

**Cons**

- 🐛 Glitchy and unreliable
- 🔍 Complicated messaging system
- 🔍 Unintuitive UI updates
- 🔍 Limited functionality
- 🔍 Restrictive features
- 🐛 Frequent crashes

**Commonly reported bugs**

- Login and authentication issues
- Prescription ordering problems
- Appointment scheduling bugs
- Inconsistent app behavior
- Sync and loading errors

**Most requested features**

- Improve messaging and email functionality
- Streamline UI and navigation
- Add search and filtering options
- Enhance notification system
- Improve integration with other devices and accounts

## Recent user reviews (10 of 339)

All indexed reviews: https://appshunter.io/ios/app/my-doctor-online-ncal-only/id497468339/reviews.md

### 1/5 — Bad design

*2026-08-19, version 9.6*

What’s the point of having an app if it no longer lets you send messages or make appointments. It just directs you to their website to do it.

### 1/5 — My doctor

*2026-08-18, version 9.6*

Want to contact Dr. Darling. My pre-diabetes doctor. Tried everything with no luck.

### 2/5 — From Great to Awful

*2026-08-12, version 9.6*

This WAS the best app. You could do everything within it… appointments, test results, messages to your care team. It was fast and efficient. Now? Why have the app at all… every link takes you to their web page which is slow and clunky. There is now no benefit in using the app and I don’t personally want to go to their mobile site—it takes forever to log in and it’s very slow. I hope they go back to the way it was—it was much better.  It used to be a 5… now a 1 or 2.  Very sad

### 1/5 — California CCPA Violation

*2026-08-09, version 9.6*

The application violates California CCPA forcing you to accept non-essential cookies and allow tracking everything you do and share with a list of undisclosed third party companies (the list of cookies collected is not shared so it is a blind “accept all”). And there is NO option to opt out. If you don’t accept then you can’t access the app functionality. Please resolve asap.

### 1/5 — Why bother with an app

*2026-08-07, version 9.6*

Was an amazing app but now everything just gets redirected to the website, so it’s basically useless

### 2/5 — App and website are both horrible

*2026-08-06, version 9.6*

The KP app and website is so frustrating to use. Dead links everywhere and interface is not intuitive at all. our premiums are so high you would think they can pay someone to make a proper app and website.

### 1/5 — Useless app

*2026-08-04, version 9.6*

Nothing works on the app anymore and it redirects you to web browser rather than utilizing the app. Literally no purpose anymore for it.

### 3/5 — App won’t open

*2026-08-02, version 9.6*

The app always worked well in the past, now it won’t open

### 1/5 — No longer user friendly

*2026-07-29, version 9.6*

I used to love the app, but the new update has made it pretty useless.  Can no longer do much on the app. It’s very frustrating.

### 1/5 — Ummmm…..what happened???

*2026-07-29, version 9.6*

This was a fully functional app until just recently, and now everything the app is worth using for (appointments, records, etc.) leaves the app and moves you to a browser….why bother even having an app now or using it from a customer standpoint, when it’s quicker just to use kp.org on a browser directly??

## Frequently asked questions about My Doctor Online (NCAL Only)

### What does the My Doctor Online app do?

The My Doctor Online app allows Kaiser Permanente Northern California members to manage their healthcare and their family's care. It provides personalized health reminders, enables E-visits for advice and prescriptions, facilitates video doctor visits, and allows for appointment scheduling and management.

### What are the key features of this app?

Key features include receiving timely notifications for appointments and health needs, conducting video visits with doctors, scheduling and managing appointments for family members, refilling prescriptions, viewing test results and medical records, and finding doctor and office locations.

### Is there a cost to use the My Doctor Online app?

The My Doctor Online app is free to download and use for eligible Kaiser Permanente Northern California members. There are no in-app purchases or advertisements mentioned.

### Who is eligible to use the My Doctor Online app?

This app is exclusively for Kaiser Permanente Northern California members. To get started, you will need to sign in with your kp.org user ID and password. New users without a kp.org ID can register directly within the app.

### How can I get care for common concerns using the app?

For common health concerns, the app offers E-visits, which provide advice, prescriptions, and can order tests. This allows for convenient access to care without needing a traditional in-person appointment for certain issues.

## Version history (last 5 releases)

### 9.6 — 2026-07-16

Thanks for using the My Doctor Online app! This will be the last version of the app before we transition to the Kaiser Permanente app. Please continue to manage your care with the KP app.

### 9.5.2 — 2026-05-22

Our latest update includes bug fixes and enhancements. 

Your health tools just got better with MyChart. Download our Kaiser Permanente app to enjoy these secure features.

### 9.5.1 — 2026-04-22

Our latest update includes a bug fix to address video visit issue.

Enjoy the app? Share your thoughts by leaving a rating or review. Your feedback matters.

### 9.5 — 2026-03-31

Our latest updates include 
•	Improved usability and performance. 
 
Love the app? Share your thoughts by leaving a rating or review. Your feedback matters.

### 9.4 — 2026-02-05

Our latest updates include 
•	Improved usability and performance. 
 
Love the app? Share your thoughts by leaving a rating or review. Your feedback matters.

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## More apps by Kaiser Permanente

- [Kaiser Permanente Washington](https://appshunter.io/ios/app/kaiser-permanente-washington/id445899971)
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All apps by Kaiser Permanente: https://appshunter.io/developer/446423714

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*