# My Doctor Online (NCAL Only) — user reviews > 342 indexed App Store user reviews of My Doctor Online (NCAL Only) by Kaiser Permanente, rated 4.83/5 from 88,459 ratings. - Source: https://appshunter.io/ios/app/my-doctor-online-ncal-only/id497468339/reviews - App overview in markdown: https://appshunter.io/ios/app/my-doctor-online-ncal-only/id497468339.md - Rating breakdown: 5★ 78,558 · 4★ 6,759 · 3★ 1,604 · 2★ 450 · 1★ 872 ## What do users think of My Doctor Online (NCAL Only)? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient features - 🚀 Efficient - 👍 User-friendly interface - 🚀 Quick appointment scheduling - 👍 Helpful for managing health - 👍 Excellent service **Cons** - 🐛 Glitchy and unreliable - 🔍 Complicated messaging system - 🔍 Unintuitive UI updates - 🔍 Limited functionality - 🔍 Restrictive features - 🐛 Frequent crashes **Commonly reported bugs** - Login and authentication issues - Prescription ordering problems - Appointment scheduling bugs - Inconsistent app behavior - Sync and loading errors **Most requested features** - Improve messaging and email functionality - Streamline UI and navigation - Add search and filtering options - Enhance notification system - Improve integration with other devices and accounts ## Newest reviews (19 of 342) ### 2/5 — Why so many kaiser apps? *2026-08-27, version 9.6* Can someone explain the difference between the Kaiser App, My Doctor Online, and KP Health Ally? Emails from Kaiser point to any of those apps. They eventually seem to provide the same info. Why three apps when you can have one good one? ### 2/5 — From Great to Awful *2026-08-12, version 9.6* This WAS the best app. You could do everything within it… appointments, test results, messages to your care team. It was fast and efficient. Now? Why have the app at all… every link takes you to their web page which is slow and clunky. There is now no benefit in using the app and I don’t personally want to go to their mobile site—it takes forever to log in and it’s very slow. I hope they go back to the way it was—it was much better. It used to be a 5… now a 1 or 2. Very sad ### 2/5 — App and website are both horrible *2026-08-06, version 9.6* The KP app and website is so frustrating to use. Dead links everywhere and interface is not intuitive at all. our premiums are so high you would think they can pay someone to make a proper app and website. ### 3/5 — App won’t open *2026-08-02, version 9.6* The app always worked well in the past, now it won’t open ### 1/5 — Useless 🙄 *2026-07-22, version 9.6* Literally what’s the point of having the app if everything I try to do takes me to a website. I can’t make an appointment without going to a website. It makes the app completely useless. Before it was decent but it needed improvement now there’s no point to even have on my phone ### 2/5 — Wish everything didn’t get rerouted to my browser *2026-07-18, version 9.6* I miss doing things in the actual app. It’s nice to access more now in the app but it’s not reaaaally in the app cause it reroutes you to the website. I wish everything was actually in the app ### 1/5 — Keeps Directing you to the Website *2026-07-15, version 9.5.2* What’s the point of the app if I have to leave it and view everything on the website. ### 1/5 — Used to be good *2026-07-15, version 9.5.2* The app used to be good but now there is no reason to have it. I used to get and do everything I needed through the app. But now, every time I need to message my Dr, reorder prescriptions, make appointments or anything else, the app redirects me to the internet through KP.org. It defeats the whole purpose of having the app. It sucks. Bring back the app that actually worked. ### 2/5 — Stop sending me to browser! *2026-07-14, version 9.5.2* The app is now always sending me to the browser for things like messages and test results. It’s really slow and annoying. Change it back to app native! ### 1/5 — FIX THE APP *2026-07-12, version 9.5.2* FIX THE APP ### 2/5 — Why? *2026-07-10, version 9.5.2* What does work is fine. But if you are going to keep sending me to the website the app is kind of pointless. ### 4/5 — Inconsistent Interface *2026-07-09, version 9.5.2* App doesn’t handle everything “in-app”, but switches to a web browser and KP website. The interface changes and a banner covers controls in the message center, blocking access to the “send message” button. I was going crazy trying to see how to make a new message till I figured out I could hide the other banner, which then revealed the button I needed. This is bad design and should be fixed. Bad for my blood pressure. Everything else I used seems fine. ### 1/5 — No in-app functionality *2026-07-07, version 9.5.2* This app used to be helpful, now every link opens up a browser - what’s the point of having a separate app if you have to login again and do everything via the website? ### 1/5 — Confusing and constantly changing *2026-07-04, version 9.5.2* Poor software design and release strategy. Look no further than Kaiser. Weird split apps, constantly changing for no apparent reason and sunsetting features at random. Years of this awful and slow app make me so frustrated. Developer: do some real user testing and UX design work please. The experience could be better and simpler. Stop building new adjacent apps like kpmeds and NorCal only stuff. Now the messaging center has been removed and pops out to the website? Honestly who thought that was a good experience? No excuses as Claude could build this full app completely from scratch in a day. The engineers know that. The most frustrating of all is the poor accessibility support. This is unacceptable and should be treated as a first class service to the app. Take this as legitimate feedback, not an insult, just frustrated user experiences that never seem to resolve. ### 1/5 — There's literally no point to this app anymore *2026-07-02, version 9.5.2* I don't know why this app still exists, it's basically just a bunch of links to kp.org. You can't check/send messages, you can't order prescriptions, you can't check when your appointments are…this “app” is useless. ### 1/5 — My Doctor Online *2026-06-26, version 9.5.2* This will not open when I try to log into my doctor what’s going on? We can’t get to our care provider. ### 1/5 — Newer version is pointless *2026-06-26, version 9.5.2* WHY do I need to open a browser to do 99% of the things that are in the app? That defeats the whole purpose of even having the app in the first place. Hate this newer version ### 1/5 — Bad *2026-06-25, version 9.5.2* App used to be fairly easy and painless to use. Now it seems that is just a redirect to Kaiser’s website. ### 1/5 — Redirects to web *2026-06-23, version 9.5.2* Nearly everything I try to do in the app redirects me to the web, including accessing messages, previous visits, and my health chart. It’s rendered the app completely useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Just redirects you to the browser. *2026-08-28, version 9.6* Absolutely useless app. Get a message from your doctor and tap messages so you can view it? Get redirected to the browser. Tap “test results” to view your test results? Get redirected to the browser. Check out your prescriptions? You guessed it, straight to the browser. ### 1/5 — Browser keeps opening *2026-08-27, version 9.6* This app no longer works like it used to and now it opens safari to do everything. What even is the point of this app now??? ### 1/5 — Bad design *2026-08-19, version 9.6* What’s the point of having an app if it no longer lets you send messages or make appointments. It just directs you to their website to do it. ### 1/5 — My doctor *2026-08-18, version 9.6* Want to contact Dr. Darling. My pre-diabetes doctor. Tried everything with no luck. ### 1/5 — California CCPA Violation *2026-08-09, version 9.6* The application violates California CCPA forcing you to accept non-essential cookies and allow tracking everything you do and share with a list of undisclosed third party companies (the list of cookies collected is not shared so it is a blind “accept all”). And there is NO option to opt out. If you don’t accept then you can’t access the app functionality. Please resolve asap. ### 1/5 — Why bother with an app *2026-08-07, version 9.6* Was an amazing app but now everything just gets redirected to the website, so it’s basically useless ### 1/5 — Useless app *2026-08-04, version 9.6* Nothing works on the app anymore and it redirects you to web browser rather than utilizing the app. Literally no purpose anymore for it. ### 1/5 — No longer user friendly *2026-07-29, version 9.6* I used to love the app, but the new update has made it pretty useless. Can no longer do much on the app. It’s very frustrating. ### 1/5 — Ummmm…..what happened??? *2026-07-29, version 9.6* This was a fully functional app until just recently, and now everything the app is worth using for (appointments, records, etc.) leaves the app and moves you to a browser….why bother even having an app now or using it from a customer standpoint, when it’s quicker just to use kp.org on a browser directly?? ### 1/5 — Stuck on landing page indefinitely *2026-07-27, version 9.6* Stuck on landing page indefinitely ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-07-09, version 9.5.2* This app is easy to use. Meets all my needs so far interacting with KP. Scheduling a visit very easy. Video classes are easy and have stable connections. I have used this app for awhile. I have had no negative experiences. ### 5/5 — App is no longer opening *2026-03-12, version 9.4* Love this app but it stopped working about 3 weeks ago. ### 5/5 — App no longer works *2026-01-21, version 9.3* Since the last update the app is just a blue screen and no longer allows me to login. Update 1/21/25 app is working properly now. ### 5/5 — review on your app *2025-11-23, version 9.3* your you to update it is not working doctor app ### 5/5 — Can’t get into this app on my IPhone *2025-10-02, version 9.2* I need to get in and watch a video before surgery ### 5/5 — Dr Spradley *2025-09-05, version 9.1* She I best doctor that I have had in a long time She listens,she very patient and she cares Thanks Dr Spradley Your the best ### 5/5 — My Dr Online app *2025-09-03, version 9.1* This app makes managing everything Kaiser related a breeze. Greatly reduces paperwork. Refilling Rx is easy. ### 5/5 — Very helpful and useful *2025-08-26, version 9.1* Easy to navigate to Amy options for health care! ### 5/5 — Long time patient *2025-08-18, version 9.1* I have been a car patient/customer for years, or actually, decade. And I’ve always been happy with the service. ### 5/5 — Patient *2025-08-11, version 9.1* Getting caught out of town, it was easy and relaxing to reschedule a bone density appointment. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*