# My Energy Account — user reviews > 55 indexed App Store user reviews of My Energy Account by Flint Electric Membership Corporation, rated 2.00/5 from 124 ratings. - Source: https://appshunter.io/ios/app/my-energy-account/id473979626/reviews - App overview in markdown: https://appshunter.io/ios/app/my-energy-account/id473979626.md - Rating breakdown: 5★ 22 · 4★ 6 · 3★ 4 · 2★ 13 · 1★ 79 ## What do users think of My Energy Account? Overall sentiment: negative **Pros** - 👍 Great app for bill tracking - 👍 Bill history feature is nice - 👍 Can review and pay bill - 👍 Provides bill copy - 👍 Custom usage graph comparisons - 👍 Wonderful app overall - 👍 Works smoothly and quickly **Cons** - 🐛 App crashes frequently - 🐛 App not loading - 🐛 Login issues - 🐛 Incompatible with iOS - 🐛 Update issues - 🐛 Outdated UI - 🐛 Notifications not working - 🐛 Payment processing errors - 🐛 Invalid password errors - 🐛 App doesn't work after update - 🐛 Cannot pay online - 🐛 App not compatible with latest iOS - 🐛 App problems - 🐛 Hard to pay bill - 🐛 App not compatible - 🐛 App broken - 🐛 App is useless - 🐛 App is trash - 🐛 App doesn't fit screen - 🐛 No Retina display support - 🐛 App looks antiquated - 🐛 Cannot process payment with debit card - 🐛 App doesn't process payments - 🐛 Charge button at bottom - 🐛 Stopped recognizing password - 🐛 Pay both bills button doesn't work - 🐛 No login guidance - 🐛 App doesn't work **Commonly reported bugs** - App thinks I've had an outage for a year - App crashes when checking billing history - App not compatible with latest iOS - App not compatible with my phone after update - Cannot sign in after recent update - App needs update when it's already updated - App won't open after update - App says not compatible with iPhone 13/14 - App quit on iOS, says not compatible - Cannot get into account since update, says incompatible - Update incompatible to iPhone - Update broken, still says to update - App broke, says incompatible - App incompatible with iPhone 14 Plus - App is telling me to download new version, but can't use it - App won't load after update - Update won't let me into my account - View Usage as a graph is not good - App needs to be updated, not compatible with iPhone 14 - Version incompatible, no option to update in App Store - App says I need to update, but there is no update - App saying not compatible with iOS 15.5 - App says need updated version, but it is updated - App will not open, says incompatible - Invalid password error occurs constantly - App doesn't work after latest update - New app does not work, will not accept user account or password - Cannot pay online with app - Old version tells you to update and will not update - Flash out when confirm to pay the bill - App not working, can't log in - App deletes my password when trying to login - Notifications don't work - App is not working, giving a communication error - App doesn't process payments - No Retina display support - App looks outdated, doesn't fit screen - Notifications do NOT work - Cannot process payment using debit card - App won't load at all - App doesn't work, have to call in to pay - No login guidance provided - No longer receive alerts - Charge button at bottom of screen, cannot scroll to it - Stopped recognizing password - Pay both bills button doesn't work **Most requested features** - Ability to print receipt - Printer-friendly receipt option - Show balance due and original amount in list view - Improve app to show usage as a list - Yearly view for total monthly usage - Monthly view for daily usage - Daily view by hour ## Newest reviews (18 of 55) ### 2/5 — Won’t let me check billing history *2024-06-15, version 1.650.0039* For some reason every time I check the billing history it crashes out on me ### 1/5 — Update incompatible to IPhone *2023-08-23, version 1.636.0039* Performed update on iPhone on Aug 23d. Continue to receive message, “The version is incompatible. Please click ok to update”. I have been using app for 2.5 yrs with no issues until this recent update. I use this platform to pay my monthly bill. ### 2/5 — Update broken *2023-08-23, version 1.636.0039* Ive used this app to pay for 5 years and suddenly it tells me to update, i updated the app and it is still telling me to update even though it just updated, and not allowing me to open the app to pay my bill. ### 1/5 — App broke *2023-08-23, version 1.636.0039* App said update. Now it says incompatible. ### 1/5 — Incompatible *2023-08-22, version 1.636.0039* I have an iPhone 14 plus and it keeps saying the app is incompatible with my phone. I have deleted and reinstalled this app and it’s still saying the same thing. Help!!! ### 1/5 — The WORST APP EVER!!! *2023-08-22, version 1.636.0039* I’ve been using this so called app for a few years now and there’s always a problem. I tried to use it a few mins ago and it’s telling me to download the new version in order to use the all but when I did download the new horrible version, I can’t use the app. MAKE IT MAKE SENSE!!!!!!! This is 2023 and your IT DEPT is completely TRASH!! Your app and website is early 90’s trash!! ### 1/5 — Was working until recent update *2023-08-22, version 1.636.0039* I downloaded the most recent update but it still continues to pop up saying I need to update even though it’s already installed. I’ve rebooted and redownloaded the app after removing, but I cannot login to my app now. So much for a bug fix now you gotta worse one! ### 1/5 — App won’t load *2023-08-22, version 1.636.0039* I’m trying to pay my bill and the app won’t even load but I updated it. I’m not really understanding how a update to fix bugs make the app completely shutdown? ### 1/5 — UPDATE WON’T LET ME INTO MY ACCOUNT *2023-08-22, version 1.636.0039* Opened the app to check on my balance. Said I needed to update it and and the current version was incompatible. … okay??? So, I got the update and now it keeps telling me to update it again. I can’t! I need to check my balance. 🥲🥲🥲 ### 1/5 — Show better information please not graphs *2023-08-10, version 1.635.0039* I don’t understand what project manager or team decided the View Usage as a graph was a good idea but it’s not. Please improve the app to show usage as a list Yearly view would show a hard number of total usage for the month Monthly view would show same for each day Daily view would show same by hour ### 1/5 — Not compatible *2022-11-11, version 1.608.0039* Needs to be updated. Not compatible with iPhone 14. Not sure about 13. Have removed and reinstalled app a couple of times with no better service. ### 1/5 — Won’t let me sign in anymore… *2022-08-22, version 1.608.0039* Says my version is incompatible and to press ‘ok’ to update, takes me to my App Store, but there’s no option to update 🤷🏻‍♀️ ### 1/5 — Says I need to update *2022-06-08, version 1.608.0039* There is no update. Fix your app ### 2/5 — App is saying not compatible with iOS 15.5 *2022-05-30, version 1.608.0039* I click “update” and it takes me to the App Store, and installs the same version? I search for another version and there are not any. I just did a full restore to factory, set up as new, so I am pretty sure it’s not my phone… ### 1/5 — App doesn’t work *2022-05-24, version 1.608.0039* Downloaded app and it says need updated version. It is the updated version. ### 1/5 — Unable to open app *2022-05-19, version 1.608.0039* I am a new customer and just downloaded the app on my iPhone. It will not open. It says that this version is incompatible. ### 1/5 — Can’t Login *2022-01-01, version 1.570.0039* App is currently useless. Invalid password error occurs constantly. Only successful login is using browser. Please fix! ### 1/5 — This app doesn’t work anymore *2021-11-25, version 1.570.0039* The app used to be amazing. It was super helpful to pay bills and see how much energy you used. But now after the latest update it doesn’t work. Doesn’t matter what you do. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Accurate *2026-04-06, version 1.697.0039* The app thinks I’ve had an outage for at least a year. ### 1/5 — Horrible *2025-02-07, version 1.650.0039* I have to uninstall this app and reinstall it every time that I try to access it just for it to load up! ### 1/5 — App problems *2023-12-30, version 1.641.0039* It’s really hard to pay my bill when the app is having issues for two days straight and I’m on the verge of my power being cut off. Please fix this. It’s bad enough that this is the only option available for power. ### 1/5 — App not compatible with latest ios *2023-08-25, version 1.636.0039* App is not compatible and flint doesn’t even care just shrug their shoulders and said “ have to wait for iOS to be compatible” but that’s not how you code programs. You TEST and make sure they are compatible with latest OS before release. ### 1/5 — Update *2023-08-24, version 1.636.0039* The new update as of yesterday is saying not compatible with my phone. It has to be a glitch. I have a iPhone 12promax with iOS 16.6 ### 1/5 — Can’t sign in *2023-08-23, version 1.636.0039* Since the recent update I can not login my account I’ve tried uninstalling and reinstalling and it still says I need the new update. Well it’s updated and it says needs update takes me to play store then back to flint app ### 1/5 — Update *2023-08-23, version 1.636.0039* App won’t open now that it was updated 😒😒 ### 1/5 — Not working *2023-08-23, version 1.636.0039* Keeps saying this version is not compatible w/ my iPhone 13, my iPhone is up to date now with IOS version 16.6. Have tried to uninstall and then reinstall still not working. ### 1/5 — Fix immediately *2023-08-23, version 1.636.0039* The app quit on iOS it says it’s not compatible. ### 1/5 — Can’t access *2023-08-23, version 1.636.0039* Since the update, I can’t get into my account. I keep getting an error message that the current version is not compatible and I need to update yet I’ve already updated. ## Most praised reviews (10 highest-rated) ### 5/5 — Hate paying bills but *2025-07-02, version 1.650.0039* It does let you so! -/(0.0)/- ### 5/5 — Saying needs update when I have updated it *2023-08-23, version 1.636.0039* Can you please put it back to the old update can’t even check my account saying it needs update I’ve updated it deleted it reinstalled it just keeps popping up can’t open it ### 5/5 — Great app packed with all information you need! *2018-11-04, version 1.261.0037* I really like this app to keep track of my electric bill love the bill History feature nice see it on your iPhone or iPad great! Thanks! ### 5/5 — Mr *2016-08-17, version 1.227.0036* Great app. Works smoothly and quickly. ### 4/5 — Receipt *2018-09-05, version 1.261.0037* I love the app and I use it every month to pay my bill. I would love to see you add the ability to print off a receipt. I screenshot the completed payment to have a copy for my records. When I print it, it uses a lot of blue ink to print the background. Please add a printer-friendly receipt option. Thank you! ### 4/5 — Great app, small room for improvements *2016-08-01, version 1.227.0036* Overall the app does a fantastic job for a wide number of tasks. The biggest one being able to review and pay your bill, provides a copy just like what you are mailed anytime you might need it. I highly recommend it. You can also create custom usage graph comparisons, overlay temperature and other various information to see a bit of trend data. Super cool, and very surprising to see!! One change I would love to see is in the bill history page. It currently shows the balance due, which after you pay turns to $0. If they could show balance due and original amount in the list view it would be great! That, and the large text in the UI are my only gripes, but I think it's due to the 6 Plus screen size more than anything. ### 4/5 — Great little app *2012-12-26, version 1.50.0032* I recently moved and it makes you pay both bills individually (one for previous balance and another for current setup fee at new house). It's just a small ding, but they have a button to pay both and it doesn't work. Once I paid each individually it worked fine. Not an issue as ill never need to pay two bills at once again, but just be aware. Small ding, but still a wonderful app. ### 4/5 — Great way to pay bill *2012-09-08, version 1.24.0030* Works great, except for some reason only today I'm getting a communication error. Hopefully will fix soon. Other than that the app has always worked great! ### 4/5 — Good App *2012-04-03, version 1.11.0030* Really a nice app, esp for a smaller company. It's cool to see usage on my iPhone. The only ding is for a notification always showing up on my home screen with no way of removing. ### 3/5 — Not working *2021-06-07, version 1.462.0038* App is not working and giving a communication error. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*