# My Energy Center — user reviews > 205 indexed App Store user reviews of My Energy Center by Smart Energy Systems LLC, rated 4.80/5 from 57,033 ratings. - Source: https://appshunter.io/ios/app/my-energy-center/id1476771893/reviews - App overview in markdown: https://appshunter.io/ios/app/my-energy-center/id1476771893.md - Rating breakdown: 5★ 51,230 · 4★ 2,664 · 3★ 907 · 2★ 408 · 1★ 1,824 ## What do users think of My Energy Center? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient bill payment - 🚀 Streamlined navigation - 🚀 Fingerprint/Face ID login **Cons** - 🐛 Frequent app crashes - 🐛 Unreliable login/account access - 🐛 Confusing credit card payment process - 🐛 Lack of customization options - 🐛 Outdated and cluttered UI **Commonly reported bugs** - App not compatible with older devices - Inconsistent performance across platforms - Syncing issues between app and website **Most requested features** - Detailed usage history and analytics - Ability to manage multiple accounts - Automatic payment setup and management - Improved outage notifications and updates ## Newest reviews (20 of 205) ### 2/5 — Auto pay? *2026-08-04, version 5.46* I put my account on auto pay and it didn’t auto pay! How does that work? ### 1/5 — Useless app *2026-07-23, version 5.46* Why tf is there an app when it’s not gonna work??? For the past year I have to go to the website to pay my bills. Don’t apologize fix the damn issue. I updated the app, deleted it and then re downloaded, nothing works. My iOS is up to date. ### 1/5 — This app is so buggy *2026-07-21, version 5.46* The face scan never works to login. And when you type in the correct password, it sometimes works, but sometimes doesn’t. Not happy with this app ### 1/5 — Fix The App!!! *2026-07-21, version 5.46* I haven’t been able to login for a while now. FIX THE APP! ### 1/5 — This app USED to be slightly useful, now it won’t even LOG IN *2026-07-20, version 5.46* We apologize for the inconvenience but the service is currently unavailable, please try again later. We apologize for the inconvenience but the service is currently unavailable, please try again later. We apologize for the inconvenience but the service is currently unavailable, please try again later. Get it? I haven’t been able to login for over a WEEK. Everything that was useful about this app has been ripped out of the app by the roots. Sorry your request could not be processed. please try again later. Even the company website has become practically worthless, There used to be energy saving features and energy monitoring features and that is completely gone now. Sorry your request could not be processed. please try again later. I used to be able to contact somebody on the telephone within 15 minutes and now it takes about six hours and they shuffle you around between departments. We were promised a big update where everything would be improved and nothing has been improved, the website has been reduced to barely manageable, and the app, everything useful about the app is gone. Sorry your request could not be processed. please try again later. It is also much more difficult to look at your usage history on a daily basis. It used to show you your monthly usage history on one line now you have to flip back-and-forth. It seems to me that they went back to an old app template after they just recently improved it about a year ago, and now everything is back to worthless like it used to be, just like this company is. Sorry your request could not be processed. please try again later. They have absolutely no consideration for people who are on fixed incomes, level pay plans are a joke and this new time of use plan, that’s totally worthless. Thank you SO MUCH for deleting my previous review, I had to use Meta AI to extract the text. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. Sorry your request could not be processed. please try again later. ### 1/5 — SDGE ARE THE WORST *2026-07-19, version 5.46* No email to contact, Billing ERRORS and nothing but unhelpful and rude ### 1/5 — Can’t log in to app *2026-07-17, version 5.46* Is been a few months now. Pls fix the app. ### 1/5 — Notifications doesn’t really work *2026-07-17, version 5.46* Tried to activate the notification alerts, it always say something went wrong. ### 1/5 — Don’t bother with this app *2026-07-16, version 5.46* Can’t log into the app and there is no tech support to call much less correct the app ### 1/5 — This app USED to be slightly useful, now it won’t even LOG IN *2026-07-16, version 5.46* We apologize for the inconvenience but the service is currently unavailable, please try again later. We apologize for the inconvenience but the service is currently unavailable, please try again later. We apologize for the inconvenience but the service is currently unavailable, please try again later. Get it? I haven’t been able to login for over a WEEK. Everything that was useful about this app has been ripped out of the app by the roots. Even the company website has become practically worthless, there used to be a chat function and that is gone. There used to be energy saving features and energy monitoring features and that is completely gone now. I used to be able to contact somebody on the telephone within 15 minutes and now it takes about six hours and they shuffle you around between departments. We were promised a big update where everything would be improved and nothing has been improved, the website has been reduced to barely manageable, and the app, everything useful about the app is gone. It is also much more difficult to look at your usage history on a daily basis. It used to show you your monthly usage history on one line now you have to flip back-and-forth. It seems to me that they went back to an old app template after they just recently improved it about a year ago, and now everything is back to worthless like it used to be, just like this company is. They have absolutely no consideration for people who are on fixed incomes, level pay plans are a joke and this new time of use plan, that’s totally worthless. Thank you SO MUCH for deleting my previous review, I had to use Meta AI to extract the text. ### 2/5 — Hasn’t been working for a week - please fix login *2026-07-16, version 5.46* Can’t login the app, error message pops up. But not a big deal since I get the email for the bill - clicking pay now opens the website and it works fine. Not being able to log in the app was inconvenient but shouldn’t stop others from paying their bill on the website itself. ### 1/5 — Not opening *2026-07-15, version 5.46* Last 2 days not accepting login ### 1/5 — Never works *2026-07-09, version 5.46* Whenever I sign in I get an apology that the service is currently unavailable. Hasn’t been available for years. ### 1/5 — App constantly broken *2026-06-24, version 5.46* I can use the same login and password as the myenergycenter website as i do in the app and it never logs in. Always down for maintenance. Sorry. Your request could not be processed. Try again later. ### 1/5 — Useless *2026-06-07, version 5.46* “Could not process your request” literally anytime I try to login. This app is trash. ### 1/5 — Services often down *2026-06-05, version 5.46* Website won’t work to pay bill (Bad Gateway), and then the app gives the same error. Attempted to call, but the line went dead after being on hold for a while. Guess y’all won’t be getting my money this month. ### 1/5 — No bill *2026-05-29, version 5.45* I’ve been trying to log in for two days and can’t I pay my bill on time every time what’s going on with this apology for the inconvenience try again later in lighten me on what’s going on ### 1/5 — Autopay DOESN'T pay for you *2026-05-22, version 5.45* Autopay is fully set up and would not pay the bill. ### 3/5 — Just put SDGE in the title *2026-05-10, version 5.45* Every time I need this I forget what it’s called. So annoying. ### 3/5 — Fix glitches *2026-04-29, version 5.45* Can yall fix the glitches on the app it keeps saying services not available and I can’t even sign in or change my password or username and I need to pay my damn bills ## Most critical reviews (10 lowest-rated) ### 1/5 — Nothing functions in this app *2026-09-01, version 5.47* Every “submit” button leads to “ sorry we cannot process this right now”. Nothing loads. I even tried to enter my phone number and it was rejected because it said it wasn’t 10 digits (it was). This is almost certainly an artificially inflated rating ### 1/5 — Useless *2026-08-28, version 5.47* App just keeps loading and loading but never concludes. Does not allow performing basic tasks. ### 1/5 — Garbage app *2026-08-24, version 5.47* This was great until the facial id stopped working. It's also impossible to change the password. So now because of an app not working I have go through the phone and pay an extra $1.75 to process my transaction. ### 1/5 — New Update Doesn’t want people logging in *2026-08-17, version 5.47* Not sure what was so important about this update, but when I go to forget password, it says it’s not available. I removed the app from my phone since the app is useless. Change it back to before this update and I will download it again because it worked just before. Stop fixing problems that don’t exist. ### 1/5 — Horrible App *2026-08-15, version 5.47* Whatever they did this app sucks. Slow to connect, and navigate between pages. Now face id continue turns off. Fix it. ### 1/5 — Couldn’t think of a more terrible app *2026-08-03, version 5.46* What’s the purpose of an app that doesn’t do what it’s supposed to? Cant log on, doesn’t save password, and doesn’t let me log in using Face ID. Bravo SDGE, world class company 🙄 ### 1/5 — bruh *2026-08-01, version 5.46* This app doesn’t let me login no matter where I am or what device I use and if I am finally able to login it kicks me out within 30 seconds. ### 1/5 — Don’t bother *2026-07-29, version 5.46* App hasn’t worked for weeks, can’t even log in. ### 1/5 — Login doesn’t work! *2026-07-27, version 5.46* Please fix the login issue! How could you let this happen for two weeks to people trying to login to pay bills? This is a priority 1 issue and it’s been 2 weeks and not resolved yet!! ### 1/5 — No access *2026-07-23, version 5.46* I tried logging in today and I eventually got a message saying I am not allowed and have no access and to call some number. Cmon man. Jaja ## Most praised reviews (10 highest-rated) ### 5/5 — Clienta satisfecha *2026-04-08, version 5.44* Excelente compañia ### 5/5 — Fishy *2026-01-21, version 5.43* Something is fishy is here! Who can you tell or ask to help?!? ### 5/5 — auto pay *2026-01-14, version 5.43* do you know I had my account set on auto pay for some reason STGNESTCPCEA billing and more decided to take me off auto pay and then they sent me a late notice for a bill that is late not a good thing to do. I am a very loyal so just set it up. It shows right there on auto pay and I just paid it manually so what’s that all about? I paid it manually and I wanted it auto pay so I didn’t have to think about it. ### 5/5 — Fast service *2025-12-21, version 5.43* Keep on doing the good job ### 5/5 — So thankful *2025-11-24, version 5.43* They helped me to be in the program to reduce my payment and split my bill in 3 lower payments. ! I’m so relief! ### 5/5 — Love the App *2025-09-29, version 5.43* Easy to use. ### 5/5 — Totally saved my family *2025-08-15, version 5.43* The program that was offered to me was a life saver.SDG&E worked with me in every way and I couldn’t appreciate it any more. Thank you ### 5/5 — Thk *2025-08-01, version 5.42* You ### 5/5 — App works great *2025-03-29, version 5.39* The app works as intended, I can monitor my energy use and pay bills quickly. All the bad reviews don’t make sense, I think it’s just people who don’t understand how much energy they are using and then butthurt that they have to pay for it lol. Or just old people who don’t know how to use technology. ### 5/5 — Easy and Simple *2025-03-02, version 5.38* Just make the process of marking payments easy and simple --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*