# My Energy Connection — Xcel Energy

> Real-time and historical electricity usage monitoring for Xcel Energy customers with smart meters. (iPhone/iPad app by Xcel Energy Inc..)

- Source: https://appshunter.io/ios/app/my-energy-connection/id6446288880 (this page in markdown: same URL + `.md`)
- Developer: [Xcel Energy Inc.](https://appshunter.io/developer/1257181582)
- Category: Utilities
- Price: Free
- Rating: 1.80/5 from 51 App Store ratings · 60 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 80 MB
- Languages: English
- Released: 2024-02-13
- Data updated: 2026-08-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-energy-connection/id6446288880/reviews.md

## What is My Energy Connection?

A Live Look at Usage

Follow as your electricity rises and falls on the live energy speedometer. Watch how it changes when major appliances turn on or off.

 

Always Stay Connected

Get peace of mind knowing that you can still see your usage while not at home. The energy speedometer is replaced with a graph of readings, updated every 15 minutes.

 

Cost and Usage Data

Find your historical usage data and related cost estimates under Usage. BONUS: If you're on Time of Use, you can see your peak period, time frame, and rate.

 

Before downloading, please keep in mind:

· You must be an Xcel Energy customer with a smart meter installed.

· Your Wi-Fi network credentials will be required to connect your meter.

· You’ll need to be connected to Wi-Fi, and your meter must be within network range.

Accounts with multiple service addresses are not eligible.

  

See more at https://my.xcelenergy.com/s/billing-payment/energy-insights

## Key features

- Live energy speedometer
- Remote usage graph
- Historical usage data
- Cost estimates
- Time of Use insights

## What do users think of My Energy Connection?

Overall sentiment: negative

**Pros**

- 💡 Real-time usage insights (when it works)
- 💡 Ability to see consumption and solar generation (when it works)

**Cons**

- 🐛 Fails to connect to meter
- 🐛 Frequent connection errors
- 🐛 Unusable after updates
- 🐛 Login issues
- 🐛 Inconsistent performance
- 🐛 Privacy concerns (sharing WiFi credentials)
- 🐛 Not compatible with 5GHz networks
- 🐛 Not compatible with combined networks
- 🐛 Not compatible with multiple properties
- 🐛 Real-time data often inaccurate or not working
- 🐛 Poorly designed app
- 🐛 Slow to authorize device
- 🐛 App crashes
- 🐛 Meter not smart enough for 2.4 GHz detection
- 🐛 Unreliable connectivity
- 🐛 Requires manual WiFi network entry
- 🐛 Ampersand in password/SSID causes issues
- 🐛 Disconnects after a month
- 🐛 Security issues
- 🐛 Limited functionality for solar users
- 🐛 App should be pulled from App Store

**Commonly reported bugs**

- App throws errors
- Failure to connect
- Stuck on 'Meter joining Wi-Fi network' screen
- Quit working and cannot start again
- Cannot connect to smart meter
- Cannot login
- Latest update broke real-time functionality
- Error code 11
- Error code 60
- Error code 65
- Error code 10 or 12 (phone not on same Wi-Fi)
- Port 8081 closed error
- App crashes
- Meter not detecting 2.4 GHz connection
- App disconnects and reconnects randomly
- App works for a few hours then unsubscribes user
- Cannot maintain connection to meter
- Unpublished bug with ampersand (&) in password or SSID
- App denies access after initial connection
- Endlessly says 'gathering data' for historical data
- App doesn't search for networks, requires manual entry
- Meter has to connect to personal network instead of guest network
- App doesn't work on 5G networks

**Most requested features**

- Allow connection to 5GHz networks
- Improve compatibility with combined 2.4/5GHz networks
- Allow selection of property for multi-property accounts
- Improve app stability and reliability
- Fix real-time data functionality
- Develop a better way to connect without sharing WiFi credentials
- Store relevant device name/IP info for faster reconnect
- Remove same WiFi network requirement for real-time use
- Ensure app works on tablets (iPads)
- Fix issues with special characters (&) in passwords/SSIDs
- Support for multiple meters (solar generation)

## Recent user reviews (10 of 60)

All indexed reviews: https://appshunter.io/ios/app/my-energy-connection/id6446288880/reviews.md

### 1/5 — Horrible App

*2026-07-18, version 1.0.8*

Does not work, Xcel aware and no serious attempt to resolve.

### 2/5 — Typical monopoly poor performance

*2026-07-03, version 1.0.8*

This app is a great idea, but roughly half the features don’t work. Xcel needs to spend a little money on a developer who can fix this. The performance is what I’d expect from a vertically integrated monopoly.

### 1/5 — Worked for a hot minute

*2026-07-02, version 1.0.8*

Then it threw errors. 

I need to have insights into usage. That was the promise.

### 1/5 — Failure to connect

*2026-06-18, version 1.0.8*

Won’t connect.  Security issues aside, this app is a total fail. I’ve never seen an app with such a bad rating.

### 1/5 — Pile of cow manure

*2026-06-17, version 1.0.8*

I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices (meter and phone) ARE confirmed to be connected to local network router! To make things worse, Xcel is apparently absolutely not interested in fixing this issue.

### 1/5 — APP

*2026-05-27, version 1.0.8*

This is the worst app I have ever tried to use, XCEL should be embarrassed to even say they developed this joke of an app!

### 1/5 — Never Connects

*2026-05-22, version 1.0.8*

This app is unusable. It constantly gets stuck on the “Meter joining Wi-Fi network” screen and never actually finishes connecting. I can clearly see the device connected on my router/network, so the issue is with the app itself not completing the setup process. NOT MY NETWORK. No matter how long I wait or how many times I retry, nothing happens.

For an energy monitoring app, basic connectivity should work reliably, and right now it absolutely does not.

### 1/5 — Quit working

*2026-05-16, version 1.0.8*

Quit and can’t start it again.

### 1/5 — Does not work

*2026-03-27, version 1.0.8*

With this app I am not able to connect to the smart meter

### 1/5 — Doesent work

*2026-03-18, version 1.0.8*

Can’t even login

## Frequently asked questions about My Energy Connection

### What does My Energy Connection do?

My Energy Connection provides Xcel Energy customers with a live view of their electricity usage through an energy speedometer. It also offers remote access to usage graphs updated every 15 minutes and historical data with cost estimates.

### What are the key features of this app?

Key features include a live energy speedometer to see real-time consumption changes, a remote usage graph for monitoring away from home, historical usage data, and cost estimates. Customers on Time of Use plans can also view peak periods, time frames, and rates.

### Is My Energy Connection free to use?

Yes, the application is free to download and use. However, it requires you to be an Xcel Energy customer with a smart meter installed and connected to your Wi-Fi network.

### What are the requirements to use My Energy Connection?

To use the app, you must be an Xcel Energy customer with a smart meter. Your meter needs to be within Wi-Fi network range, and you will need your Wi-Fi network credentials to connect it. Accounts with multiple service addresses are not eligible.

### How can I use this app to manage my energy costs?

By monitoring your live and historical electricity usage, you can identify patterns and understand when major appliances consume the most energy. For Time of Use customers, the app provides specific rate information, allowing you to shift usage to off-peak hours to potentially reduce costs.

## Version history (last 5 releases)

### 1.0.8 — 2025-05-23

Minor UI updates and bug fixes.

### 1.0.7 — 2025-05-11

Minor updates for MEC app.

### 1.0.6 — 2025-01-31

Minor UI tweaks and bug fixes.

### 1.0.5 — 2025-01-28

- UI Enhancements for a more intuitive user experience.
- Added bug fixes to improve app stability.
- Minor UI tweaks to align elements and enhance visual consistency.

### 1.0.4 — 2024-06-20

Compatible with new version of HAN agent and defect resolution

## More apps by Xcel Energy Inc.

- [Xcel Energy Investor Relations](https://appshunter.io/ios/app/xcel-energy-investor-relations/id1057349006)
- [My Xcel Energy](https://appshunter.io/ios/app/my-xcel-energy/id1551712841)
- [Xcel Energy](https://appshunter.io/ios/app/xcel-energy/id6471728020)

All apps by Xcel Energy Inc.: https://appshunter.io/developer/1257181582

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*