# My Energy Connection — user reviews > 60 indexed App Store user reviews of My Energy Connection by Xcel Energy Inc., rated 1.80/5 from 51 ratings. - Source: https://appshunter.io/ios/app/my-energy-connection/id6446288880/reviews - App overview in markdown: https://appshunter.io/ios/app/my-energy-connection/id6446288880.md - Rating breakdown: 5★ 8 · 4★ 1 · 3★ 0 · 2★ 6 · 1★ 36 ## What do users think of My Energy Connection? Overall sentiment: negative **Pros** - 💡 Real-time usage insights (when it works) - 💡 Ability to see consumption and solar generation (when it works) **Cons** - 🐛 Fails to connect to meter - 🐛 Frequent connection errors - 🐛 Unusable after updates - 🐛 Login issues - 🐛 Inconsistent performance - 🐛 Privacy concerns (sharing WiFi credentials) - 🐛 Not compatible with 5GHz networks - 🐛 Not compatible with combined networks - 🐛 Not compatible with multiple properties - 🐛 Real-time data often inaccurate or not working - 🐛 Poorly designed app - 🐛 Slow to authorize device - 🐛 App crashes - 🐛 Meter not smart enough for 2.4 GHz detection - 🐛 Unreliable connectivity - 🐛 Requires manual WiFi network entry - 🐛 Ampersand in password/SSID causes issues - 🐛 Disconnects after a month - 🐛 Security issues - 🐛 Limited functionality for solar users - 🐛 App should be pulled from App Store **Commonly reported bugs** - App throws errors - Failure to connect - Stuck on 'Meter joining Wi-Fi network' screen - Quit working and cannot start again - Cannot connect to smart meter - Cannot login - Latest update broke real-time functionality - Error code 11 - Error code 60 - Error code 65 - Error code 10 or 12 (phone not on same Wi-Fi) - Port 8081 closed error - App crashes - Meter not detecting 2.4 GHz connection - App disconnects and reconnects randomly - App works for a few hours then unsubscribes user - Cannot maintain connection to meter - Unpublished bug with ampersand (&) in password or SSID - App denies access after initial connection - Endlessly says 'gathering data' for historical data - App doesn't search for networks, requires manual entry - Meter has to connect to personal network instead of guest network - App doesn't work on 5G networks **Most requested features** - Allow connection to 5GHz networks - Improve compatibility with combined 2.4/5GHz networks - Allow selection of property for multi-property accounts - Improve app stability and reliability - Fix real-time data functionality - Develop a better way to connect without sharing WiFi credentials - Store relevant device name/IP info for faster reconnect - Remove same WiFi network requirement for real-time use - Ensure app works on tablets (iPads) - Fix issues with special characters (&) in passwords/SSIDs - Support for multiple meters (solar generation) ## Newest reviews (18 of 60) ### 1/5 — Vibe coded? *2026-02-15, version 1.0.8* Unbelievably bad app. I find it hard to believe this was written by professionals—and I understand now why Xcel keeps starting wildfires and burning down peoples’ houses. They are clearly incompetent. ### 1/5 — Poor app Privacy issue *2026-02-10, version 1.0.8* Main concern I have for using the app is that you have to share and Xcel collects and retains your wifi and password in order to connect to your smart meter. You have to accept this privacy policy and terms of use before I can even login and see if app is even worth it. Really??? Who gives out their secure wifi and password to anyone randomly that you don’t trust. Xcel needs to figure better way or ensure primary as I never trust a company to secure my data. It’s fool’s errand. In theory, it’s an amazing concept as I would love to really get real time data. Xcel has other app where you can get some daily and by varying timelines. It’s helpful but not the best. I was really hoping to be able to use this app without encroaching my privacy. ### 1/5 — Worst App Ever *2026-02-08, version 1.0.8* Absolutely horrendous experience with this service. I don’t get real time updates within the app, despite my network connection being strong. So sick of Xcel reps telling me it’s my network. It’s not. The only way I’ve ever had this work consistently is if I use 3rd party software and MQTT to acquire the necessary data. Then, once I FINALLY, get stuff working. It disconnects after a month and wants me to register again, but unsurprisingly I run into errors with that once again. What’s even worse is I have no other options other than Xcel. Such a garbage company… ### 1/5 — Still awful *2026-02-02, version 1.0.8* With Xcel being a public regulated utility company it's despicable that this app is allowed on the store. They market the use this app and smart meters, while pushing their off peak rates, etc. yet this app is horribly designed, takes days to initially connect because their smart meters aren't smart enough to detect the 2.4 ghz connection when both are broadcast. ### 1/5 — Pile of cow manure *2026-01-09, version 1.0.8* I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices ARE confirmed to be connected to local network router! ### 1/5 — Worthless *2025-12-19, version 1.0.8* Couldn’t even sign in. ### 1/5 — Privacy? *2025-12-06, version 1.0.8* Was hoping to monitor my realtime electricity use. After logging into the app, it told me Xcel requires my home network name AND PASSWORD! to function. Ridiculous. I should be logging into the smart meter and that is it! ### 1/5 — WiFi connection to personal network *2025-11-14, version 1.0.8* It is a security flaw that the meter has to connect to my personal network instead of my guest network. It keeps failing on my secondary WiFi network I have setup. ### 1/5 — Pile of garbage *2025-11-08, version 1.0.8* I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices ARE confirmed to be connected to local network router! ### 1/5 — Does Not Connect *2025-11-08, version 1.0.8* Something is obviously wrong with this version. It does not request the home WiFi SSID or password, but indicates it’s sending this info to the meter. Tired it 100 times. Error 65. The devs have no shame! ### 1/5 — Horrible App *2025-11-03, version 1.0.8* Despite connection errors that occur occasionally, the TOU rates and now the times. are always inaccurate. Is it that difficult to provide an app that works? ### 1/5 — Doesn't work *2025-08-21, version 1.0.8* Can't get it to connect. ### 1/5 — Vibe coded? *2025-08-14, version 1.0.8* The WiFi code is garbage, sorry. If your router was built anytime after Obama’s first term this app isn’t going to work. Very on brand for Xcel, though. ### 1/5 — App is a joke. Does not work. *2025-08-12, version 1.0.8* This app is a piece of garbage. Does not connect to the meter, it just goes into a never ending loop of saying it is trying to connect to the meter. Don’t waster your time. ### 1/5 — Poor app and support *2025-05-06, version 1.0.6* I cannot even log into the app. I’ve contacted support and still am unable to use the app. Wait for a later version before wasting your time. ### 1/5 — Is this a joke? *2025-04-27, version 1.0.6* Worst app ever ### 1/5 — App fails to connect the meter *2025-04-19, version 1.0.6* Worst app in the last 5 years ### 1/5 — Not Available For Solar Users *2025-04-08, version 1.0.6* Tried to connect. But get an error 60. I have two meters. One for power and one for solar. I only want to see power consumption on primary meter. XCEL please do better and fix this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2026-07-18, version 1.0.8* Does not work, Xcel aware and no serious attempt to resolve. ### 1/5 — Worked for a hot minute *2026-07-02, version 1.0.8* Then it threw errors. I need to have insights into usage. That was the promise. ### 1/5 — Failure to connect *2026-06-18, version 1.0.8* Won’t connect. Security issues aside, this app is a total fail. I’ve never seen an app with such a bad rating. ### 1/5 — Pile of cow manure *2026-06-17, version 1.0.8* I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices (meter and phone) ARE confirmed to be connected to local network router! To make things worse, Xcel is apparently absolutely not interested in fixing this issue. ### 1/5 — APP *2026-05-27, version 1.0.8* This is the worst app I have ever tried to use, XCEL should be embarrassed to even say they developed this joke of an app! ### 1/5 — Never Connects *2026-05-22, version 1.0.8* This app is unusable. It constantly gets stuck on the “Meter joining Wi-Fi network” screen and never actually finishes connecting. I can clearly see the device connected on my router/network, so the issue is with the app itself not completing the setup process. NOT MY NETWORK. No matter how long I wait or how many times I retry, nothing happens. For an energy monitoring app, basic connectivity should work reliably, and right now it absolutely does not. ### 1/5 — Quit working *2026-05-16, version 1.0.8* Quit and can’t start it again. ### 1/5 — Does not work *2026-03-27, version 1.0.8* With this app I am not able to connect to the smart meter ### 1/5 — Doesent work *2026-03-18, version 1.0.8* Can’t even login ### 1/5 — Unusable *2026-03-07, version 1.0.8* Can’t even get logged into this app. I thought the regular Xcel app was bad but man, this app should be pulled from the App Store. ## Most praised reviews (10 highest-rated) ### 5/5 — No le entiendo aún *2024-03-03, version 1.0.0* Me párese excelente ### 4/5 — Device not connected *2024-07-23, version 1.0.4* I can see the Smart meter listed under devices that are connected to my Wi-Fi. My phone is connected to the 2.4 GHz Wi-Fi but every time I open this app I get hit with error code 10 or error code 12, both of which basically claimed that my phone is not connected to the same Wi-Fi network that the meter is connected to, I’m going to take a while guess and say that somebody screwed up something with one of the latest updates for this app. 6/25/2024 Update So the latest update of the app actually works I can connect to my Smart meter and view real time power consumption. However, until they can design the app so that I do not have to switch to the 2.4 GHz Wi-Fi band to connect to my smart meter it will remain at four stars. To get this app to five stars, I would need them to update the app and possibly the firmware of the Smart meter such that it doesn’t matter which Wi-Fi band I am on as long as both are connected through the same Wi-Fi router. 7/22/24 Update: not get an error for port 8081 being closed, it did for a while after the last update. It always seems to be something, leave it to the big companies to deliver the biggest turds. ### 4/5 — Device not connected *2024-06-26* I can see the Smart meter listed under devices that are connected to my Wi-Fi. My phone is connected to the 2.4 GHz Wi-Fi but every time I open this app I get hit with error code 10 or error code 12, both of which basically claimed that my phone is not connected to the same Wi-Fi network that the meter is connected to, I’m going to take a while guess and say that somebody screwed up something with one of the latest updates for this app. 6/25/2024 Update So the latest update of the app actually works I can connect to my Smart meter and view real time power consumption. However, until they can design the app so that I do not have to switch to the 2.4 GHz Wi-Fi band to connect to my smart meter it will remain at four stars. To get this app to five stars, I would need them to update the app and possibly the firmware of the Smart meter such that it doesn’t matter which Wi-Fi band I am on as long as both are connected through the same Wi-Fi router. **Developer response:** Thank you for the feedback. Can you please send your service address and a screenshot of the issue to MyEnergyConnectionPM@xcelenergy.com for us to further assist you? Thanks! ### 2/5 — Typical monopoly poor performance *2026-07-03, version 1.0.8* This app is a great idea, but roughly half the features don’t work. Xcel needs to spend a little money on a developer who can fix this. The performance is what I’d expect from a vertically integrated monopoly. ### 2/5 — WiFi Issues *2025-07-09, version 1.0.8* I’ll start by saying the app has some great information. Being able to see consumption and solar generation real-time has been a good tool to find where electricity is being used. The bad: it requires me to connect to a slower network to use. I have multiple WiFi networks set up. One is dedicated to IoT devices and that’s what I have the meter connect to. I have a separate 6Ghz network I use for devices capable of 6Ghz, my phone included. The networks are not isolated meaning I can be on the 6Ghz network and still talk to slower IoT devices on that network. The app needs to start by scanning to see if it can see the meter which it should be able to do, as long as the meter remains connected. Stop forcing me to change networks just to use the app. Fix this and I’ll change my review to five stars. ### 2/5 — Nice when it works ! *2024-12-16, version 1.0.4* Which is hardly ever. ### 2/5 — Real time data doesn’t work *2024-12-05, version 1.0.4* Checked my WiFi router and confirmed the device is on the 2.4ghz band. Real time data still doesn’t work. Really unimpressed as it sounds like this is a common issue. I can see in my router dashboard that the meter uploads data every 7 hours like clockwork, but can’t do real time data? Some really bad technical design going on behind this app or the smart meter design. Really confusing considering it’s the focal selling point of this app? ### 2/5 — A joke of an app *2024-11-16* The app miserably fails to connect to the meter about 80% of the time. Phone is on Wifi 100% of the time, app claims "meter is on Wifi", yet it fails and fails and fails... Amazing incompetence! ### 2/5 — Limited compatibility *2024-07-03, version 1.0.4* Doesn’t work on combined 2.4/5 Ghz networks, ie. Xfinity gateway default networks. Also doesn’t work well on tablets (iPads). More hassles than it was worth, ended up uninstalling app. ### 2/5 — Not great *2024-04-17, version 1.0.0* App is overly tied to the limitations of same WiFi network for realtime use. Doesn't matter the 2.4g and 5g are the same ip space, I’m forced to connect to the 2.4g in order to see the realtime. Changing WiFi networks works on every 10th try, app disconnects and reconnects on random. Hot garbage at best, but I’m excited to see my realtime use when it’s up long enough to see. Tips to the dev, store relevant device name/ip info in the app for faster reconnect and get rid of the same WiFi network nonsense we learned how to fix in 2014. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*