# my epic — user reviews > 14 indexed App Store user reviews of my epic by Epic LTD, rated 2.33/5 from 3 ratings. - Source: https://appshunter.io/ios/app/my-epic/id1472329017/reviews - App overview in markdown: https://appshunter.io/ios/app/my-epic/id1472329017.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## Newest reviews (2 of 14) ### 1/5 — Rubbish *2019-08-16, version 1.0.0* No way to go back to previous page! Not good is it.... ### 1/5 — Rubbish in iPad deleted *2019-08-12, version 1.0.0* Annoying I have to set up log in again since it became epic after 15 years. Still can’t acces my ebill so tried the app No navigation! You go places can’t get back! Have to exit close off and log on again.. going to the shop and get a human to sort the account and like the last app this is deleted ## Most critical reviews (10 lowest-rated) ### 1/5 — V2 Doesn’t work *2024-09-23* The old one was ugly but at least it worked! This new one forgot my old app credentials, doesn’t work with the new ones I set up on the website, and fails to let me complete the registration at the SMS step ### 1/5 — Not working *2023-10-22* It asks you for your phone number and only allows you to enter 8 numbers. The app then locks up. Epic need to take down the app until it works. ### 1/5 — Doesn’t work *2023-09-23* The app makes no sense. It asks for an 8 digit phone number — which is almost intentionally ridiculous. ### 1/5 — Can’t log in *2023-09-19* It won’t let me put my whole phone number in. There is no room for the last 2 digits. This app is a waste of time. Fix it please! ### 1/5 — Terrible *2023-05-12* Asks me for my phone number and only allows me to put 8 of the 10 numbers in, then crashes when I hit the back button ### 1/5 — App won’t open *2021-09-26, version 1.0.1* It’s a very basic app. Doesn’t give you a full breakdown of your bills just overview of what you owe The paper bill is more explanatory Was able to access it. But now won’t open anymore. For a big telecommunications company they should have a much more professional app They don’t seem to care which is worrying ### 1/5 — Useful content, appalling design *2021-04-08, version 1.0.1* The app provides details on the day to day things we need to know like remaining sms, remaining talk time, megabytes, etc but the design of the app is terrible. You don’t really know where anything is in that app. I wonder if they ever talk to their users. ### 1/5 — Absolutely Rubbish *2021-03-11, version 1.0.1* For a telecommunication company it’s very worrying that they can’t even create an app that works. Sack the developer. ### 1/5 — Feckless, pointless, useless *2020-09-22, version 1.0.1* Their app is so so but since joining epic I had nothing but trouble! I wasn’t receiving SMS/MMS/OTP/international SMS etc and asked customer service numerous times to fix the problem and they did nothing to rectify the problems. They kept blaming everyone else except themselves. Unless the sender of sms is also an epic user, you won’t receive sms etc from any other! It’s also impossible to do online banking because you won’t receive OTPs! I ran out of patience with them and decided to transfer to primetel. I don’t recommend epic to anyone, even if tempted with low prices, their service is feckless, pointless and useless. Move on! ### 1/5 — Needs to improve *2019-09-05* Gets stuck, no back button. ## Most praised reviews (2 highest-rated) ### 2/5 — Epic *2019-09-19* Fix the icon app , have some weird white lines on each size! ### 2/5 — Airtime top-up is not working *2019-08-11, version 1.0.0* One of the vital features of the app - Airtime top-up is simply not working (after tap on Credit card button and Confirm it shows us white screen with “Error in connection” error) As an QA Engineer I can understand what is happening under the hood there, but it is really frustrating for users! You have to fix it ASAP. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-21.*