# My Ethiotel

> Ethio telecom mobile package management, top-ups, bill payments, and shop locator. (iPhone/iPad app by Ethio telecom.)

- Source: https://appshunter.io/ios/app/my-ethiotel/id1537854981 (this page in markdown: same URL + `.md`)
- Developer: [Ethio telecom](https://appshunter.io/developer/1537854983)
- Category: Business
- Price: Free
- Rating: 3.11/5 from 255 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 28 MB
- Languages: Amharic, English, Oromo, Somali, Tigrinya
- Released: 2020-11-13
- Data updated: 2026-08-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-ethiotel/id1537854981/reviews.md

## What is My Ethiotel?

My Ethiotel App. – Everything you need in the palm of your hand!
With My Ethiotel App you can get any desired Ethio telecom mobile packages or send as a gift to your friends, families, and beloved ones. My Ethiotel App will let you top up airtime easily, manage your mobile recharge tasks as well as perform bill payments of your services or any desired other numbers. For your needs to locate Ethio telecom shops you can easily search nearby shops or get the direction to go directly to the shop in the mobile application. My Ethiotel App allows to have more control of your own mobile services and get support for any inquiries via our customer center or through live interaction with our customer service advisors.

## Key features

- Purchase mobile packages
- Send packages as gifts
- Top up airtime
- Manage mobile recharge
- Perform bill payments
- Locate nearby shops
- Access customer support

## What do users think of My Ethiotel?

Overall sentiment: negative

**Pros**

- ✨ Functional core features when working
- 📱 Useful for managing telecom services
- 🎯 Good concept and potential

**Cons**

- 🐛 Persistent login issues and crashes
- 🎨 Poor UI/UX design with visibility problems
- 📝 Text color matches background making content invisible
- 🔐 Broken password reset functionality
- ⚠️ Invisible error messages and pop-ups
- 🔄 Session persistence broken - constant re-login required
- 📱 iOS compatibility issues across multiple versions
- 🔧 Poor app optimization for various iPhone models
- 🚫 Update mechanism fails to install properly
- ⚡ Server connection problems
- 🔒 Security vulnerabilities and weak password recovery
- 😤 Unresponsive buttons and poor touch targets
- 💥 Frequent crashes on startup and during use
- 🌙 Not compatible with dark mode

**Commonly reported bugs**

- Login page freezes and prevents access
- App crashes on startup or during use
- Password reset broken with locked security questions
- Session doesn't persist - requires re-login every time
- Update notifications appear but updates won't install
- Text rendering issues with invisible fonts
- Error messages display with invisible text
- Buttons unresponsive or misaligned
- Blank tabs in balance section
- Airtime display cut off - hours not visible
- Incompatible with iOS 16 and newer versions
- Incompatible with iPhone SE and older models
- App freezes when converting packages
- Server connection failures
- Dark mode incompatibility
- Verification code issues on iPad without SMS

**Most requested features**

- Biometric login (fingerprint/face recognition)
- Auto-fill functionality for login credentials
- Offline application capabilities
- USSD code support in app
- Balance checking feature
- Call me back service (send call me's)
- Credit balance on demand
- Full access to all Ethiotel services like CRBT
- Back button navigation
- Better app store visibility/ranking

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/my-ethiotel/id1537854981/reviews.md

### 1/5 — Ui is very bad

*2025-10-05, version 2.1.3*

The UI is very bad I can’t see a text or such thing because of the dark color so it has to be fix the text should be visible

### 3/5 — Wasted potential

*2025-09-01, version 2.1.3*

I love what this app is capable of but It is too bugged to be as good as it can be
-The balance shows many blank tabs that don’t show anything 
-The airtime text is out of sight and only shows minutes and seconds, can not see the hour because it is out of page
-Login is buggy and I have to enter my phone number and password manually. It’s very tedious so it’s better if you set up autofill or biometric login, 
I will gladly give 5 stars if these issues can be fixed

### 1/5 — 1 Star Because Zero Isn’t an Option

*2025-03-26, version 2.1.0*

This app was decent at launch, but now? A dumpster fire. The password reset is broken (security questions are locked), the UI is a joke (who makes text the SAME COLOR as the background?), and warning pop-ups are invisible, all you see is an 'Ok' button floating in the void.  

I’m giving you one star only because it’s the lowest rating allowed. Developers, if you’re this determined to sabotage your own app, just delete it. Otherwise, FIX THIS MESS.

### 1/5 — Weak internet

*2024-04-30, version 2.1.0*

The worst internet ever I recommend using safaricom way better than this telecom

### 1/5 — Rubbish App

*2024-04-27, version 2.1.0*

After Updating it was supposed to improve but on the contrary, it always asks to re-sign eventhough u selected remeber me. Totally ridiculous app from etc.

### 2/5 — Bugs

*2023-12-24, version 2.1.0*

Poor GUI, not compatible with DarkMode. Still need more progress, thanks

### 4/5 — Update notification pops up but won’t

*2023-07-14, version 2.0.9*

It won’t update

### 3/5 — Still an issue for ios users

*2023-06-11*

The latest update says bug fixes but it still asks to confirm an update after updating ceaselessly. Overall its a good app thesedays. Ironic this app is still asking for an update after updating over & over again.

### 2/5 — Cannot update app (also poor customer service)

*2023-06-10*

I have version 1.4.47 of the iPhone app and it is impossible to update it to the most recent version in the App Store.

Also, Ethio tel customer service is horrible. When I call or message the customer service number, it only says the agents are busy and to try again later. I have been charged invalid fees and have not been able to speak to a representative to resolve this.

### 3/5 — Update

*2023-05-30, version 2.0.9*

How to update ethio tel app

## Frequently asked questions about My Ethiotel

### What can I do with this app?

This app allows you to manage all your Ethio telecom mobile services. You can purchase and send mobile packages as gifts, top up your airtime, manage recharge tasks, and pay bills for your services or other numbers. It also helps you locate nearby Ethio telecom shops and provides access to customer support.

### How do I find Ethio telecom shops?

The app features a shop locator function. You can easily search for nearby Ethio telecom shops directly within the application. It can also provide directions to guide you to the shop.

### Is this app free to use?

Yes, the application is free to download and use. There are no upfront costs associated with accessing its features for managing your Ethio telecom services.

### What if I need help with my services?

The app provides direct access to customer support. You can get assistance for any inquiries through the customer center or by interacting live with customer service advisors within the application.

### Can I pay bills for other people?

Yes, the app allows you to perform bill payments for your services or any desired other numbers. This means you can conveniently pay bills for friends or family members through the application.

## Version history (last 5 releases)

### 2.1.3 — 2025-07-09

Customers can travel with confidence! The MyEthioTel app empowers users to instantly manage their roaming services without needing to contact customer support or visit a physical store. It allows them to activate, deactivate, buy packages, and top-up deposits with just a few taps. Users can stay connected with voice, text, and data wherever their journey takes them, all from their preferred device.
Other security updates.

### 2.1.2 — 2025-07-07

Customers can travel with confidence! The MyEthioTel app empowers users to instantly manage their roaming services without needing to contact customer support or visit a physical store. It allows them to activate, deactivate, buy packages, and top-up deposits with just a few taps. Users can stay connected with voice, text, and data wherever their journey takes them, all from their preferred device.

### 2.1.0 — 2023-08-08

Bug Fixes

### 2.0.9 — 2023-01-16

Bug fixes

### 2.0.8 — 2022-11-02

New functionalities added

## Apps similar to My Ethiotel

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Nedaj](https://appshunter.io/ios/app/nedaj/id1639807926) | 2.8 (19) | Free | Business |

## More apps by Ethio telecom

- [telebirr](https://appshunter.io/ios/app/telebirr/id1553601084)
- [telebirr partner](https://appshunter.io/ios/app/telebirr-partner/id1553620008)
- [teledrive](https://appshunter.io/ios/app/teledrive/id1659438378)
- [Hulubeje \| Hulu beje](https://appshunter.io/ios/app/hulubeje-hulu-beje/id1661524972)
- [teleConnect +](https://appshunter.io/ios/app/teleconnect-plus/id6502327014)

All apps by Ethio telecom: https://appshunter.io/developer/1537854983

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*