# My Ethiotel — user reviews > 63 indexed App Store user reviews of My Ethiotel by Ethio telecom, rated 3.11/5 from 255 ratings. - Source: https://appshunter.io/ios/app/my-ethiotel/id1537854981/reviews - App overview in markdown: https://appshunter.io/ios/app/my-ethiotel/id1537854981.md - Rating breakdown: 5★ 98 · 4★ 21 · 3★ 31 · 2★ 21 · 1★ 84 ## What do users think of My Ethiotel? Overall sentiment: negative **Pros** - ✨ Functional core features when working - 📱 Useful for managing telecom services - 🎯 Good concept and potential **Cons** - 🐛 Persistent login issues and crashes - 🎨 Poor UI/UX design with visibility problems - 📝 Text color matches background making content invisible - 🔐 Broken password reset functionality - ⚠️ Invisible error messages and pop-ups - 🔄 Session persistence broken - constant re-login required - 📱 iOS compatibility issues across multiple versions - 🔧 Poor app optimization for various iPhone models - 🚫 Update mechanism fails to install properly - ⚡ Server connection problems - 🔒 Security vulnerabilities and weak password recovery - 😤 Unresponsive buttons and poor touch targets - 💥 Frequent crashes on startup and during use - 🌙 Not compatible with dark mode **Commonly reported bugs** - Login page freezes and prevents access - App crashes on startup or during use - Password reset broken with locked security questions - Session doesn't persist - requires re-login every time - Update notifications appear but updates won't install - Text rendering issues with invisible fonts - Error messages display with invisible text - Buttons unresponsive or misaligned - Blank tabs in balance section - Airtime display cut off - hours not visible - Incompatible with iOS 16 and newer versions - Incompatible with iPhone SE and older models - App freezes when converting packages - Server connection failures - Dark mode incompatibility - Verification code issues on iPad without SMS **Most requested features** - Biometric login (fingerprint/face recognition) - Auto-fill functionality for login credentials - Offline application capabilities - USSD code support in app - Balance checking feature - Call me back service (send call me's) - Credit balance on demand - Full access to all Ethiotel services like CRBT - Back button navigation - Better app store visibility/ranking ## Newest reviews (18 of 63) ### 3/5 — Wasted potential *2025-09-01, version 2.1.3* I love what this app is capable of but It is too bugged to be as good as it can be -The balance shows many blank tabs that don’t show anything -The airtime text is out of sight and only shows minutes and seconds, can not see the hour because it is out of page -Login is buggy and I have to enter my phone number and password manually. It’s very tedious so it’s better if you set up autofill or biometric login, I will gladly give 5 stars if these issues can be fixed ### 2/5 — Bugs *2023-12-24, version 2.1.0* Poor GUI, not compatible with DarkMode. Still need more progress, thanks ### 3/5 — Still an issue for ios users *2023-06-11* The latest update says bug fixes but it still asks to confirm an update after updating ceaselessly. Overall its a good app thesedays. Ironic this app is still asking for an update after updating over & over again. ### 2/5 — Cannot update app (also poor customer service) *2023-06-10* I have version 1.4.47 of the iPhone app and it is impossible to update it to the most recent version in the App Store. Also, Ethio tel customer service is horrible. When I call or message the customer service number, it only says the agents are busy and to try again later. I have been charged invalid fees and have not been able to speak to a representative to resolve this. ### 3/5 — Update *2023-05-30, version 2.0.9* How to update ethio tel app ### 2/5 — It needs updated like telebirr *2023-03-26, version 2.0.9* The app is not working now and it needs so updated ### 1/5 — Can’t even log in *2023-03-10, version 2.0.9* Can’t even get passed the login page!!!…app is a scam ### 1/5 — Security questions *2023-02-27, version 2.0.9* What is” 2002 -en- your birthday “ Is it french or some other language? ### 1/5 — Bugs on every update *2022-11-15, version 2.0.8* Ethio Telecom is one of the biggest telecom companies in sub sharan Africa and yet, this app is the worst. Why can’t you keep up with iOS updates. This app stopped working even before I got iOS 16. Please live upto your name. ### 1/5 — Weak security *2022-10-15, version 2.0.7* The owner of the account does not have any privilege to reset his own password once the password is hacked it can never be reseted . Even if you report to the company or their sales shops , they will never help u saying they don’t have the privilege to stop it . So if u r once hacked , u will forever be stolen from . Very poor app ### 1/5 — The worst UI for an app on an iphone. *2022-09-22, version 2.0.7* Inoperable with an iphone. ### 3/5 — Review for My Ethiotel New update for App Store version *2022-09-17, version 2.0.7* I’m was using this software for a while but I saw poor connection between the server and the app and I’m sure you’re technical team will solve this issue thank you. ### 1/5 — Not good *2022-09-12, version 2.0.7* The most silly app that i have ever used. It’s incompatible for most of phones and it’s doesn’t work on my iphone X and many other devices. I have seen lots of people keep reporting the problem on Facebook but no change. They always saying delete the former one and download the newer version, while it’s almost a year since i started doing that ### 1/5 — Cant even use it *2022-06-14, version 2.0.6* The app is unusable vey bad ### 1/5 — Trash *2022-04-24, version 2.0.4* What a trash app is this For real it’s keeps stacking when I try to convert package ### 1/5 — Can’t even sign up *2022-04-01, version 2.0.3* I couldn’t sign up. I am not sure if it works for ios devices yet. ### 1/5 — Over rated app *2022-04-01, version 2.0.3* This app is not work properly ### 2/5 — . *2022-03-24, version 2.0.3* I can’t login to the app… it always come up with an invisible line whenever i tried to log in on iOS. ## Most critical reviews (10 lowest-rated) ### 1/5 — Ui is very bad *2025-10-05, version 2.1.3* The UI is very bad I can’t see a text or such thing because of the dark color so it has to be fix the text should be visible ### 1/5 — 1 Star Because Zero Isn’t an Option *2025-03-26, version 2.1.0* This app was decent at launch, but now? A dumpster fire. The password reset is broken (security questions are locked), the UI is a joke (who makes text the SAME COLOR as the background?), and warning pop-ups are invisible, all you see is an 'Ok' button floating in the void. I’m giving you one star only because it’s the lowest rating allowed. Developers, if you’re this determined to sabotage your own app, just delete it. Otherwise, FIX THIS MESS. ### 1/5 — Weak internet *2024-04-30, version 2.1.0* The worst internet ever I recommend using safaricom way better than this telecom ### 1/5 — Rubbish App *2024-04-27, version 2.1.0* After Updating it was supposed to improve but on the contrary, it always asks to re-sign eventhough u selected remeber me. Totally ridiculous app from etc. ### 1/5 — Selam *2023-05-27, version 2.0.9* Not working pls can u update the application ### 1/5 — UI needs improvement *2023-04-11, version 2.0.9* Functionality wise the app is good but the user interface needs a lot of improvement ### 1/5 — Update 2.0.9 will not install *2023-04-10, version 2.0.9* The App asks you to confirm installation of the updated version but it never executes. ### 1/5 — This app is not working properly!!! *2023-03-22, version 2.0.9* The color and texture are not good. Plus sometimes it asks for confirmation but they didn't give you!!! ### 1/5 — Bugs on every update *2023-03-22, version 2.0.9* Ethio Telecom is one of the biggest telecom companies in sub saharan Africa and yet, this app is the worst. Why can’t you keep up with iOS updates. This app stopped working even before I got iOS 16. Please live upto your name. I have a postpaid number and it’s been a year since I was able to login last. ### 1/5 — Bad experience *2023-03-12, version 2.0.9* Too bad user interface ## Most praised reviews (10 highest-rated) ### 5/5 — Please review the app *2022-03-19, version 2.0.3* The app was working well but now when I try to use now it keep on saying update the application even if I did it’s not working ### 5/5 — Not working anymore *2021-08-14* After updating to the latest version, it has stopped working. It shows an error message with an invisible font and background when I try to login. I also have tried resetting my password but noting worked. ### 5/5 — How to add another service number *2021-03-17, version 1.1* Help me ### 5/5 — Things we need on the next update *2021-02-12, version 1.1* ethiogebeta full access like crbt and maybe 810 credit balance checking and other service. Simply make this app main for all Ethiotel customer services. and 10Q guys ### 5/5 — There is no back on the app *2020-12-30, version 1.0* There is no back on the app ### 5/5 — Title *2020-12-10, version 1.0* This app is a must have,you won’t regret getting it.Shoutout to Firiti(ethio telecom CEO) ### 5/5 — Very helpful tool *2020-11-16, version 1.0* I have been using this App on my Android phone & loved it. I did not find it on the App Store before but I found it when I scrolled down. I advice you work on how it may come as the first choice when one searches for the App. ### 4/5 — Update notification pops up but won’t *2023-07-14, version 2.0.9* It won’t update ### 4/5 — Nice update, but somedays It have some bugs. *2021-08-15, version 2.0* Nice update! You updated this app on time, but sometimes It have some bugs/errors when i try to buy a package or something. Fix these errors. ### 4/5 — Unable to login *2021-05-23, version 1.1* I created a new account and when I want to login it keep saying invalid password or service number I reset my password multiple times but couldn’t let me log in --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-04.*