# my Excitel

> Internet service management app for billing, account, and troubleshooting. (iPhone/iPad app by Excitel.)

- Source: https://appshunter.io/ios/app/my-excitel/id1209076764 (this page in markdown: same URL + `.md`)
- Developer: [Excitel](https://appshunter.io/developer/1209076763)
- Category: Productivity
- Price: Free
- Rating: 4.70/5 from 52 App Store ratings · 43 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 97 MB
- Languages: American English
- Released: 2017-02-28
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-excitel/id1209076764/reviews.md

## What is my Excitel?

Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.

Billing
- View your plan
- View your Internet connection expiration date
- Pay your plan online

Manage Your Account Information
- View Account information
- Change your self-care password
- Edit your contact phone number and e-mail address

Troubleshooting
- See global issues, affecting wider area
- View your "Last Attempt Failure Detail"
- "Reset MAC" of your Internet connection

Appointments
- "Request Payment Pickup" through single button

Contact Us
- Create Case with issue report

## Key features

- View plan and expiration date
- Online bill payment
- Edit account information
- Troubleshoot connectivity
- Request payment pickup
- Create support cases

## Recent user reviews (10 of 43)

All indexed reviews: https://appshunter.io/ios/app/my-excitel/id1209076764/reviews.md

### 1/5 — Worst WiFi ever

*2026-08-19*

This is Amit Nautiyal. I have a connection in the name of *Manju Nautiyal* in Baljeet Nagar.
I had taken an Excitel package for 1 year
Every 3 months there is some problem with this package. Today it's one issue, tomorrow it doesn't get fixed.
For the last 15 days I have been having network issues. My WiFi is not working.
I have already emailed them, but there is no response to the mail.
I have also called their customer care at least 15 times. They keep saying "it will be fixed tomorrow", "it will be fixed now". We have raised a ticket with the technician, but there is still no response.

So my suggestion is: if anyone is thinking of taking an Excitel connection, please think 25 times first.
And don't take a 1-year package, because they fool you.

Right now, if we call them for a new connection, they come within 1 minute. But after that, there is no response at all.
You've taken the package, your money is wasted.

My suggestion is: don't take Excitel at all.
It's better to look for some local vendor, even if you spend 2 rupees extra.
You can go for Airtel or any other company, but never take this one.
Otherwise, you will regret it like me after wasting your money.
Amit Nautiyal excitel users

### 5/5 — Best internet provider and best policy

*2026-08-11*

One of the best internet service provider in my area. Best thing about this company is if your internet is down for more than 12 hours they will give you credit for one extra day for every 12 hour there on until the complain is resolved. But you will not require this feature in much as in the last one year I have only made complaint thrice and it was resolved promptly. Happy is also very good. I can track my monthly data usage and billing cycle. I can also see day credited into my account.

### 1/5 — Wrost internet provider

*2026-07-17*

Worst internet service provider I’ve ever dealt with.
It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved.
The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability.
I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed.

### 1/5 — Disrespectful Treatment of Women Customers – Worst Support Experience

*2026-07-12*

One of the worst internet service providers I have dealt with. The customer service is extremely poor, and the support executives and local technicians are rude, arrogant, and unprofessional. They rarely listen to the actual issue, and I had to explain the same problem multiple times to different agents because of their lack of coordination.

As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer.

I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised.

The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers.

### 1/5 — Speed is excellent BUT !!!!!

*2026-06-05, version 3.25.0*

When it comes to an issue, none of the technician respond. Says call to other number, Request to focus on service issues, then you will be on the TOP.

### 5/5 — Best Service and Wifi speed

*2026-04-08*

I’ve been using Excitel WiFi for a while now, and honestly, the experience has been amazing. The internet speed is very stable and much better compared to other broadband services I’ve used before.
What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well.

Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support!

### 4/5 — Worst Broadband Service – No Response Even After 10 Days for Connection Shift

*2026-03-09*

I am extremely disappointed with the service from Excitel Broadband. I recharged for a 200 Mbps annual plan, trusting that the service would be reliable. However, after just three months, I had to raise a request to shift my connection to a new location.

It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side.

I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing.

Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had.

I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers.

Worst service. Very poor customer support. Completely disappointing experience.

### 5/5 — Bugget Friendly and Good Service

*2026-02-22*

The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get... we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague's have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel

### 1/5 — This service provider is a Fraud and loots money

*2025-09-11*

I had a terrible experience with Excitel. My broadband plan expired on 10 June 2025, and on 13 June I submitted a termination request. Soon after, an Excitel executive assured me that service was available at my new address and shifting could be done—but only if I made a new recharge. Trusting their assurance, I paid ₹2,999 on 13 June for a 3-month plan.

Despite repeated follow-ups on 16 and 17 June, I was continuously reassured that shifting would happen shortly. Finally, on 17 June, I was informed via email that service is not available at my new address and no refund would be given. This means I paid money for a service that was never delivered.

The company misled me into recharging under false promises, wasted my time during a residential shift, and refused to refund even a single rupee. Highly unprofessional and unfair—would not recommend Excitel to anyone.

### 1/5 — Absolutely the Worst Internet Service – Avoid at All Costs

*2025-09-09*

I’ve had the misfortune of using this internet service, and I can confidently say it’s the worst experience I’ve ever had. It’s been over 15 days without a working connection, despite having made full advance payment. Shockingly, the company has made it clear that no refunds will be issued—even if the connection is surrendered due to non-functionality.
The customer service is a joke. Every call feels like talking to a robot reading from a script, with no real intention of resolving the issue. To make matters worse, the ground team is outsourced and completely unaccountable. They’ve even had the audacity to tell me outright that I’m free to complain because they "don’t care" and are "untouchable."
This isn’t just bad service—it’s blatant disregard for customers. I wouldn’t recommend this provider to my worst enemy. I sincerely hope more people become aware of their unethical practices so they can be held accountable. Steer clear of this service unless you enjoy frustration, wasted money, and zero support.

## Frequently asked questions about my Excitel

### How do I view my current internet plan with my Excitel?

You can view your current internet plan by navigating to the 'Billing' section within the my Excitel app. This section also displays your internet connection expiration date.

### Can I pay my internet bill through the my Excitel app?

Yes, the my Excitel app allows you to pay your plan online directly through the 'Billing' section. This provides a convenient way to manage your payments.

### How can I update my contact information in my Excitel?

To update your contact information, go to the 'Manage Your Account Information' section. Here you can edit your contact phone number and email address, as well as change your self-care password.

### What troubleshooting options are available in my Excitel?

my Excitel offers basic troubleshooting, including viewing global issues, checking 'Last Attempt Failure Detail', and performing a 'Reset MAC' for your internet connection.

### How do I request a payment pickup using my Excitel?

You can request a payment pickup with a single button press within the 'Appointments' section of the my Excitel app.

### What is the age rating for my Excitel?

my Excitel has an age rating of 4+, making it suitable for a wide range of users.

### How often is my Excitel updated?

The latest version of my Excitel is 3.23.0, and it was last updated on March 18, 2026. This indicates a consistent update schedule.

### What devices are compatible with my Excitel?

my Excitel is compatible with iPhone, iPad, and iPod devices, offering broad accessibility for Apple users.

## Version history (last 5 releases)

### 3.28.0 — 2026-08-26

Fixes & Updates

### 3.27.0 — 2026-07-22

Fixes & Updates

### 3.26.0 — 2026-07-09

Added connected devices (wifi and wired) and traffic charts.

### 3.25.0 — 2026-05-26

Easy process to create a Connection Shifting request

### 3.24.0 — 2026-04-01

Fixes and updates

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## More apps by Excitel

- [Excitel Heroes](https://appshunter.io/ios/app/excitel-heroes/id6746438870)

All apps by Excitel: https://appshunter.io/developer/1209076763

## Related topics

[excitel](https://appshunter.io/ios/topics/excitel) · [my excitel](https://appshunter.io/ios/topics/my-excitel)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*