# my Excitel — user reviews > 41 indexed App Store user reviews of my Excitel by EXCITEL BROADBAND PRIVATE LIMITED, rated 4.70/5 from 52 ratings. - Source: https://appshunter.io/ios/app/my-excitel/id1209076764/reviews - App overview in markdown: https://appshunter.io/ios/app/my-excitel/id1209076764.md - Rating breakdown: 5★ 46 · 4★ 3 · 3★ 0 · 2★ 1 · 1★ 2 ## Newest reviews (10 of 41) ### 4/5 — Worst Broadband Service – No Response Even After 10 Days for Connection Shift *2026-03-09* I am extremely disappointed with the service from Excitel Broadband. I recharged for a 200 Mbps annual plan, trusting that the service would be reliable. However, after just three months, I had to raise a request to shift my connection to a new location. It has now been more than 10 days, and the issue is still not resolved. What is even more frustrating is that no technician has contacted me, and there has been no proper update from their side. I have called customer support multiple times, but every time I receive the same response with no actual progress or resolution. The lack of responsibility and poor customer service is extremely disappointing. Paying for a full-year high-speed plan and then facing such negligence and delay is unacceptable. This has been one of the worst broadband service experiences I have ever had. I strongly do not recommend Excitel to anyone if this is the kind of support they provide to their customers. Worst service. Very poor customer support. Completely disappointing experience. ### 1/5 — Disappointed with Service from Excited ISP *2025-05-22* I’m writing to express my frustration with the service I’ve received from Excited ISP. Despite being drawn in by promises of fast, reliable internet and responsive customer support, my experience has been the exact opposite. The connection is consistently unstable, with frequent outages and slow speeds that make it difficult to work from home or stream content. These issues have persisted for weeks, and attempts to get help have been incredibly disappointing. Customer support is either unresponsive or unhelpful, often giving vague responses without resolving the actual problem. What’s most frustrating is the lack of transparency and accountability. Scheduled maintenance and service interruptions are rarely communicated ahead of time, and I’ve received conflicting information from different representatives. At this point, I’m seriously considering switching to another provider. I expected much better from a company that brands itself as “Excited” about providing great internet service. ### 2/5 — Worst exitel *2025-05-06* I recently shifted to a new location and tried to transfer my Excitel connection. After some days, I contacted customer care, and they informed me that Excitel service is not available in my new area. I was on a 1-year plan with 4 months still remaining. But now they are refusing to provide a refund for the unused months. This is very disappointing. When selling long-term plans, they should either ensure area-wide availability or offer refunds if service is not possible after shifting. Their customer support gave no helpful solution—just said it’s a “home shift issue” and closed the case. Would not recommend if you plan to shift or expect flexibility in service ### 1/5 — WORST SERVICE PROVIDER *2025-02-08* the service is very very very worst! Never take connection from Excital! You'll regret it later! Service is worst! You should choose local net provider than this fraud company! At the time of connect they will promise you hell lot of things but after you pay them! You are into the trapp and you get very bad service! You net will be not there for like 6-7 days monthly and they will not call you for any help and if you'll call them for like 10-20 time then they will only say we have accelerated your request on top priority and it will be solved asap! But this asap (as soon as possible) never comes! You'll keep on calling again n again and explain again again the situation after waiting for like 10-15 mins on call coz they show they are busy and after connecting call then they say will solve it but they will not solve it and everyone have that same dialogue! ### 1/5 — The worst WiFi provider *2025-01-24* This is the worst wifi providing company, they took forever to install my device, and when the installation guy came, he just put the WiFi box in a corner and assured us that he will come in the evening to fix it, he did not visit, we kept calling. Now the internet speed is horrendous, can’t even load google sheets. And there is no response from their team, not a single customer care person is talking on the customer care phone number, tried calling the guy who came for installation, he just cut my call, and no matter how many people from their company I contact, the result remains the same. I regret using their services. Please DONT CONTACT THEM, even if it appears to be a cheaper alternative. ### 4/5 — Payment method *2024-11-11, version 3.10.0* It should be more easy and simple. Can’t search for more offers. ### 1/5 — Poorest worthless *2024-09-16* Three days passed away. I am continuously calling Mr Ajay Yadav due to his negligence. He is not taking care of my account. I am regularly complaining him that I am not receiving any Internet facility and he is making me fool from full two days dead. We are assigning somebody for your connection. Internet connection. We are assigning somebody and also I am complaining same, giving complaint to my registered portal in the mobile myExcitel app same complaint. I provided their, but no action has been taken till dated. I have got lost due to non-Internet facility available of ₹1,00,00 kindly compensate one lakh rupees, because I am completely dependent on Internet facility , and due to your non-Internet providing to me, I have got loss of one lakh rupees, kindly reimburse the same as soon as possible. We are continuously complaining for the Internet problem. Since the since I have taken connection of Exide, you you are poorest, poorest beggar idiots, rascal, you all are rascals idiots , you are Just harassing us. Worst services of you. There is no level for the customer satisfaction in your in your company. I will also complain to try and every government authority and to the social media for the cancellation of license of Internet provider for you, and I will make sure that you will, you should be charged with highest penalty from try for not providing the services on time to the customer , you are just making fool idiots rascal due to your activity. I have got loss of ₹1,00,00 rupees today remembers the same otherwise stay. I will take highest strict action against you and I will drag you in the court at consumer forum. Also, I will file a civil suit against you because of you. I am facing the same facing the issue , since the date I have taken the connection on every week, there is a issue ### 1/5 — **"Frustrating Experience with Excitel: Poor Service and No Resolution"** *2024-07-24* I have been facing no internet connection for the past three days. After raising a complaint, no solution has been provided by Excitel. Even when I called after three days, their executive told me that my ticket had not yet been assigned to the ground team. How can a complaint made three days ago still not be assigned? This shows how bad the service from Excitel is. Due to this great service, I have decided to terminate my service with Excitel. Although I have 30 days of service left, I don't want to use their Wi-Fi anymore. I will also suggest to everyone on every platform not to use Excitel's service if they need a reliable internet connection for work. ### 1/5 — Worst *2024-06-21* the service is very very very worst! Never take connection from Excital! You’ll regret it later! Service is worst! You should choose local net provider than this fraud company! At the time of connect they will promise you hell lot of things but after you pay them! You are into the trapp and you get very bad service! You net will be not there for like 6-7 days monthly and they will not call you for any help and if you’ll call them for like 10-20 time then they will only say we have accelerated your request on top priority and it will be solved asap! But this asap (as soon as possible) never comes! You’ll keep on calling again n again and explain again again the situation after waiting for like 10-15 mins on call coz they show they are busy and after connecting call then they say will solve it but they will not solve it and everyone have that same dialogue! ### 1/5 — World poor Internet service *2024-05-23, version 3.3.0* Duniya Ka Sabse Lund Internet hai 50mbps Ka Plain h mera 1 mbps ki speed aa rhi hai 4 ghante se ## Most critical reviews (10 lowest-rated) ### 1/5 — Wrost internet provider *2026-07-17* Worst internet service provider I’ve ever dealt with. It’s been 4 days, and my router is still not working. This is my third connection with this company, and I’m facing the same issue again. Despite raising multiple complaints, nothing has been resolved. The biggest surprise is that their ground team doesn’t even carry replacement routers, so every visit is a complete waste of time. The service is unprofessional, the response is slow, and there seems to be no accountability. I’ve been a customer multiple times hoping the service would improve, but it only keeps getting worse. If you value your time and need a reliable internet connection, stay away from this provider. Extremely disappointed. ### 1/5 — Disrespectful Treatment of Women Customers – Worst Support Experience *2026-07-12* One of the worst internet service providers I have dealt with. The customer service is extremely poor, and the support executives and local technicians are rude, arrogant, and unprofessional. They rarely listen to the actual issue, and I had to explain the same problem multiple times to different agents because of their lack of coordination. As a woman, I felt I was treated with complete disregard. Some support staff spoke to me in an intimidating, arrogant, and disrespectful manner, even raising their voices instead of trying to understand or resolve my issue. At no point did I feel valued as a customer. I also opted for a promotional offer during installation, but I was given restricted service instead. After nearly a month of repeated follow-ups, escalations, and even providing proof of the offer, they finally honored what was originally promised. The escalation process was equally disappointing, with delayed responses and little accountability. Overall, this has been one of the most frustrating customer service experiences I’ve had. Excitel needs to seriously improve its customer support, professionalism, and the way it treats its customers. ### 1/5 — Speed is excellent BUT !!!!! *2026-06-05, version 3.25.0* When it comes to an issue, none of the technician respond. Says call to other number, Request to focus on service issues, then you will be on the TOP. ### 1/5 — This service provider is a Fraud and loots money *2025-09-11* I had a terrible experience with Excitel. My broadband plan expired on 10 June 2025, and on 13 June I submitted a termination request. Soon after, an Excitel executive assured me that service was available at my new address and shifting could be done—but only if I made a new recharge. Trusting their assurance, I paid ₹2,999 on 13 June for a 3-month plan. Despite repeated follow-ups on 16 and 17 June, I was continuously reassured that shifting would happen shortly. Finally, on 17 June, I was informed via email that service is not available at my new address and no refund would be given. This means I paid money for a service that was never delivered. The company misled me into recharging under false promises, wasted my time during a residential shift, and refused to refund even a single rupee. Highly unprofessional and unfair—would not recommend Excitel to anyone. ### 1/5 — Absolutely the Worst Internet Service – Avoid at All Costs *2025-09-09* I’ve had the misfortune of using this internet service, and I can confidently say it’s the worst experience I’ve ever had. It’s been over 15 days without a working connection, despite having made full advance payment. Shockingly, the company has made it clear that no refunds will be issued—even if the connection is surrendered due to non-functionality. The customer service is a joke. Every call feels like talking to a robot reading from a script, with no real intention of resolving the issue. To make matters worse, the ground team is outsourced and completely unaccountable. They’ve even had the audacity to tell me outright that I’m free to complain because they "don’t care" and are "untouchable." This isn’t just bad service—it’s blatant disregard for customers. I wouldn’t recommend this provider to my worst enemy. I sincerely hope more people become aware of their unethical practices so they can be held accountable. Steer clear of this service unless you enjoy frustration, wasted money, and zero support. ### 1/5 — Worst ever service and customer support *2025-09-09, version 3.17.0* Does not pick call or give a call back, keeps you on 50mins hold to give u a 5 mins of customer support. Their internet does not support office laptops. 0 customer support. Does not give a refund even tho it was their end issue. Kept Me on hold for 40 mins and then didnt answer me only, and i was able to hear their executives talking off the telephone keeping me aside hanging on the call. Unprofessional behaviour and pathetic services ### 1/5 — Bad Response *2025-08-18* I am highly disappointed with the service provided. While taking the connection, I was clearly informed that the service is available across all of Bangalore. Based on that assurance, I opted for a 6-month plan. However, after just 1.5 months, I had to shift my residence within Bangalore itself, and when I requested for relocation of the connection, I was told that the service is not available at my new address. This is extremely unprofessional and misleading, as I was assured of city-wide coverage while taking the plan. To make matters worse, the company has refused to refund the balance amount for the unused period of my plan. On top of that, they are asking me to return the router, which makes this experience even more unfair and frustrating. This shows poor customer support and false commitments made during onboarding. I would strongly advise others to avoid this provider and instead go with more reliable broadband services in Bangalore such as ACT Fibernet, Airtel Xstream, JioFiber, or Spectra, who actually provide better coverage, smoother relocation, and more professional customer support ### 1/5 — Don’t opt for this service WORST EVER ISP *2025-07-09* Pathetic service provider, while purchasing the service they are very customer centric. Once you get into the problem no concerned about your problem. Because you have paid them advance fee for 3/6/12 months. I have opted for 400 mbs service, I never got that speed, after connecting to vpn my mobile network is far better than Excitel. And coming to OTT it’s another horrible story, I did not played any OTT till the date. And I have to follow up with both Excitel and Playbox tv. The executives always tells to logout login uninstall install same process from last two and half months. Till date no resolution either on speed or on OTT. #neveragainonexcitel #neveragainonplayboxtv ### 1/5 — They are frauds and cheaters *2025-07-07* This isn’t the first time I’ve faced such negligence, but it certainly is the most prolonged and inexcusable instance. The level of service I’ve received reflects a pattern of disregard that is unacceptable for any service provider. I am left completely stranded, and this is severely affecting my work and daily life. At this point, I must call out the complete failure of your system—apathetic on-ground teams, empty promises from customer support, and zero follow-through from management. It is extremely disheartening to experience such service from a company that claims to be a reliable internet provider. I demand an immediate resolution to this issue and a clear explanation for this prolonged delay. If there is no concrete action within the next 24 hours, I will have no choice but to escalate this matter further through consumer forums and regulatory authorities. ### 1/5 — Extremely poor customer service and unstable internet connection with frequent disconnections *2025-06-24* I have been using Excitel for around 2 years. Initially the service was good. But since last 6-7 months, it has given me nothing but headaches. Internet connection is way too unstable and wobbly with frequent disconnections. I had to call them several times every day for a month to just get the modem changed. If Internet is gone in your area due to some technical issue, it can take up to 3-4 days to get resolved despite putting repeated complaints on the app. In addition, u need to call them also reminding them of the ticket raised. Otherwise, no one to come to resolve the issue. In fact, many times I need to call them multiple times just for a single issue. And trust me, I don’t call them before 24 hours have exceeded my ticket. On top of that, all that customer service people at call centre do is tell you that they have escalated your issue. That’s it. They will say that they have no communication with the ground team. All they can do is escalate the issue at their end. So, yes, the customer service is extremely extremely poor. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Service and Wifi speed *2026-04-08* I’ve been using Excitel WiFi for a while now, and honestly, the experience has been amazing. The internet speed is very stable and much better compared to other broadband services I’ve used before. What I really like is their support team — they are quick, responsive, and always resolve issues on time without unnecessary delays. That’s something very important and Excitel does it really well. Overall, I’d highly recommend Excitel to anyone looking for a fast, reliable, and affordable broadband connection. Great service and great customer support! ### 5/5 — Bugget Friendly and Good Service *2026-02-22* The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get... we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague's have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel ### 5/5 — Internet doesn’t work *2025-07-28* Internet is down since Morning. I was told that it’ll be fixed in next 4 hours since there’s a maintenance going on. I waited patiently & when I further reached them to check on the status . They again said it’ll take 4 hours. I tried to tell the agent that I was told the same thing 4 hours back. & he didn’t have an answer. Plz call me & assist. This is affecting my work. You chose to do a maintenance on a Monday?? Why couldn’t u do it on a Sunday ### 5/5 — Exceptional service… too good *2025-07-08* I have been using exitel from 2016 never ever got disconnected except 5-6 times in these 9 years. The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get… we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague’s have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel you guys are perfect example of super customer satisfaction value for money company. Maybe one day Excitel will lead the broadband sector. Keep doing the good work and best of luck to the team… ### 5/5 — Great *2025-05-25, version 3.14.1* Super survive ### 5/5 — Excitel is giving good services *2025-05-22* I’ve been using Excitel’s broadband service since 2022, and I’m genuinely impressed with the experience. The internet speed has been consistently reliable, and the connection is stable even during peak hours. The installation process was smooth, and the customer support team has always been responsive and helpful whenever I had any queries. What I appreciate most is the value for money and the transparency in their service. It’s refreshing to have a provider that delivers what it promises without unnecessary hassles. Overall, I’m very satisfied and would gladly recommend Excitel to anyone looking for a dependable internet connection. ### 5/5 — Excitel *2024-09-17* Since 2022, I've been using Excitel. Nearly two years have passed. Fast and excellent service. I've had no problems thus far. prompt answer from customer service. Issues can be reported using the app, and they are typically handled without requiring you to speak with specialists. It's greatest broadband service, in my opinion. Local broadband is always the best option because it offers exceptional customer service and faster speeds. ### 5/5 — Mr Khaja *2024-08-27, version 3.6.0* The service from Mr Owais/Mr Mustafa is excellent Specially anytime of the day. Keep up the good work. All the best. ### 5/5 — Good *2024-07-25, version 3.5.0* Good ### 5/5 — It gives the promised features *2024-06-20, version 3.4.0* You raise your complaint, you can pay your bill, you can chat with the support. It is doing whatever is promising. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*