# My Eyes Only® Photo Safe — user reviews > 316 indexed App Store user reviews of My Eyes Only® Photo Safe by Software Ops LLC, rated 4.40/5 from 667 ratings. - Source: https://appshunter.io/ios/app/my-eyes-only-photo-safe/id402544816/reviews - App overview in markdown: https://appshunter.io/ios/app/my-eyes-only-photo-safe/id402544816.md - Rating breakdown: 5★ 519 · 4★ 59 · 3★ 21 · 2★ 5 · 1★ 63 ## What do users think of My Eyes Only® Photo Safe? Overall sentiment: negative **Pros** - 🚀 Fast and efficient - 🔒 Secure photo storage - 👍 Easy to use - 🔒 Robust encryption **Cons** - 🐛 Crashes and bugs - 💰 Subscription model issues - 🔒 Lost/inaccessible photos - 🐛 Compatibility issues with iOS updates **Commonly reported bugs** - Crashes on launch - Photos become distorted or inaccessible after updates - Subscription not working as expected **Most requested features** - Video storage support - Ability to move photos between folders - Backup/restore functionality - More flexible subscription options ## Newest reviews (17 of 316) ### 3/5 — Needs updating. Keeps crashing *2026-06-05, version 5.4* I’ve had this app for several years and it used to work flawlessly. Current version 5.4 is 2 years old and crashes as soon as you go into a library. Please update. ### 2/5 — Great concept, poor execution *2024-06-22, version 5.4* App stopped allowing me to add photos and I’ve tried deleting and reinstalling with no luck. Each update- which are few and far apart seems never to fix anything ### 2/5 — I really wanted to like this app and it has great potential if fixed *2023-06-23, version 5.3* I purchased a year subscription, and so far I regret it. I’m happy to change my review to positive one if the following negatives are fixed- -Can only upload 6 photos at a time -I frequently get a blacked out screen bug when browsing photos one at a time -No option for a pin passcode -The longest locked delay (password timer) option is 5 minutes. I’d want an hour delay. ### 1/5 — Irretrievable files *2021-11-16, version 5.1.17* Have updated this app in line with the new releases. Paid a subscription but can no longer access files, support unresponsive & unhelpful - waste of money! Avoid! ### 1/5 — BUG *2021-11-15* L’application a très bien fonctionné pendant des années mais depuis un an environ ce n’est plus le cas. L’ouverture avec Face ID ne fonctionnait pas et l’application crashée et maintenant elle s’ouvre mais les dossiers reste gris avec un chargement interminable. Toutes les photos sont perdues… ### 4/5 — ⭐️⭐️⭐️⭐️ *2021-11-07, version 5.1.17* Good app, but pricey. Developer does fix bugs pretty quickly when they occur, which is often with the IAP subscription. ### 1/5 — Taksan *2021-11-02, version 5.1.15* Great app right up to the latest upgrade. Stopped working the second the update loaded. I hope they fix this immediately. Until then I recommend holding off any purchase. Added 8 NOV 2016 Stopped working with 10.1.1. Fix this immediately. 11/01/21 Updated two days ago and it will not restore my previous prescription. I’m unable to load anything onto MEO after this latest update. ### 2/5 — images not being displayed *2021-11-02, version 5.1.15* i saved my images there and after maybe 2 weeks the images kept loading and wouldn’t respond ### 1/5 — Incapables *2021-06-30* J ai deja payé full price pour cette app il y a 5ans. Et maintenant une mise a jour me demande de payé un abonnement ??? C est une blague ? Débloquez moi ou remboursez moi ! ### 1/5 — Crashes, lost all encrypted photos, no fix! *2021-04-23, version 5.1.11* Great app before. Then an update ~ a few months ago. Asked you to change from passcode to password. Then crashes every time you enter PW. Many updates later, still the same. They asked for crash dumps on App Store. Sent several. Only non automated email I received was asking why I sent crash dumps. No support or acknowledgement. Waste of money to subscribe, but worst was loss of data and no way to retrieve/recover. Unresponsive to emails. ### 1/5 — No longer works *2021-03-31, version 5.1.10* Was a great app for years, but after an update in February I haven’t been able to access my pics. Crashes as soon as password is entered. ### 2/5 — App crushes *2021-02-25* The app crushes right after the opening on IPhone 8 ### 1/5 — Lost all my photos *2021-02-25, version 5.1.4* My app auto-updated a couple of days ago and then all my stuff was gone! Years of important document scans. Gone. Because of a bug. I used the app to *secure* my stuff — not lose it. They are now suggesting I wait for the next release and then restore my phone from before the current version. Umm... No. Completely, unforgivable. Do not trust this developer. ### 1/5 — Can’t log in *2021-02-06, version 5.1.3* Latest iOS update causes crash upon log in. Please update. ### 1/5 — Unable to trial with my own library *2020-12-10, version 5.1.3* Installed the app, created my password, then deleted the 2 default libraries as they had silly names, and went to create a new library to trial the app, but the app won’t let me create a library without first signing up for a subscription. As a result I can’t even trial the app with the 20 photo limit. ### 1/5 — Why after buying an app should I continue to pay? *2020-11-27, version 5.1.3* I’ve had this app for years and used it even for the years they jettisoned support! Now they turn it into a subscription model and I cant even use it unless I pay! You make enhancements to lure new customers, not ignore and alienate your existing customers. ### 1/5 — App crashing when opening *2020-10-14, version 5.1.3* Please fix the bugs with this app. Can’t even get in the app due to it crashing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes and won’t open *2025-05-03, version 5.4* Does not work at all. After password it crashes ### 1/5 — Deleting! *2024-09-29, version 5.4* My photos are locked into the app and I have to pay for the subscription to get them out. I bought an IAP two years ago and now I have to pay again to get my pictures. Looks like I’m not alone and others have the same problem. This is stupid. Buyer beware! ### 1/5 — Done. Deleted! *2024-07-31, version 5.4* Finally found another app that uses real encryption in the App Store. This one hardly ever gets updated and is slow and buggy, so I’m moving on. Don’t waste your money. Old and fake reviews too. ### 1/5 — Apps crush *2024-07-23, version 5.4* This apps don’t work anymore? I lost my pics and my money? How to recover my old pics ### 1/5 — password wrong *2024-05-23, version 5.2.2* the password doesn’t work anymore and now everything is encrypted forever even though it’s correct password it says wrong ### 1/5 — Worked for a while then corrupted my photos *2024-04-23, version 5.4* Upgraded to the paid version and lost all the photos. Don’t get involved if you don’t have a backup some where else. ### 1/5 — I have some questions about this app *2023-04-11, version 5.3* When I go to the website it says it no longer exists so is there no one I can email my questions to? ### 1/5 — Won’t open in iOS 16! *2022-09-17, version 5.1.17* I’ve used this app for a couple of years and it’s been excellent. I updated iOS to version 16 and that’s it. It crashes and will no longer open. ### 1/5 — Subscription again? For what? *2022-06-29, version 5.1.17* Milking money ### 1/5 — Unworth the money, ill intended bait *2022-01-31, version 5.1.17* There are photo vault which can support webm just cost $3 or $4 only needs one time purchase, this app charges subscription fee $2 monthly $10 after you move some photo to it, if your original photo is deleted you have to pay $2 to get it back, I call this ill intended. ## Most praised reviews (10 highest-rated) ### 5/5 — Updated! Thank you *2024-01-14* Thank you for the update, and the fixes. Definitely back to the #1 app to encrypt/decrypt images safely. Real encryption and not just hiding like MOST applications. Great for passports , driver licenses and other important images, such as family photos stored on device. 5 stars! ### 5/5 — Please help! *2024-01-10, version 5.3* I love this app and have been using it for years but now it won’t open on Iphone15. PLEASE PLEASE PLEASE update the app or tell me how I can get my photos out! Those are my most treasured memories 🥺🥺 ### 5/5 — Works great now *2023-09-09, version 5.3* Works great now ### 5/5 — Fast and clean *2020-02-28, version 5.1* The encryption is so fast it almost seems like a regular photo browser. I’ve also downloaded large videos off the internet and it imported fast and plays great. The video scrubbing is smooth and fast. I do want Bach up storage of my content. ### 5/5 — Love the new features *2020-02-02, version 5.0* Having video was long overdue but now that it’s in the app wonderful. ### 5/5 — subscription? *2019-11-29* I am still on 4.2.1. I have paid version which allows to store more than 20 photos. But now you offer subscription service. Please explain why on earth should I upgrade to the latest version? What benefits I would get switching to subscription method?? Except bug fixes and new versions? I have already paid for the whole software ages ago! **Developer response:** Hi cololo108, Thank you for the great question. 1) The app was broken prior to version 4.0. It didn't work properly. Now it works beautifully. 2) We rewrote the entire app and gave it a modern new UI. 3) We are working on fantastic new features that will be added in the future. All will be subscription based, BTW. We decided to bring this app back to life only if we could generate ongoing revenue so we could support this app into the future. Without reoccurring revenue there is no reason to build apps for the App Store.  As you mentioned you paid ages ago. That business model is a failed business model for developers. Developers know it, Apple knows and and some customers know it an are glad to pay for value the app brings.  If you don't think the app has value, don't pay for a subscription. It's that easy. ### 5/5 — Subscription does not work *2019-11-23, version 4.2.3* Purchased year subscription but app continues not allowing me to add pictures. Need your immediate attention and fix. Thanks. After this review, App contacted me to notify their updates to resolve the issue. All good now. Thanks for quick response! ### 5/5 — Let down *2019-05-10, version 3.0* Purchased this two years ago and worked fine. After transferring my private pictures and using gor a while one day it wouldnt alliw me to send the pictures and all i got when i tried to send is the letter “C”. There is absolutely NO support for this app if you need help. Dont buy! ### 5/5 — Excellent! *2019-03-08, version 3.0* Excellent app. Protects all my photos! ### 5/5 — Wonderful. *2018-08-09, version 3.0* Used it to store my hentai. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*