# My Fare — Your ticket anywhere, anytime

> Mobile ticketing and transit pass management for on-the-go travel. (iPhone/iPad app by The City of Calgary.)

- Source: https://appshunter.io/ios/app/my-fare/id1469349669 (this page in markdown: same URL + `.md`)
- Developer: [The City of Calgary](https://appshunter.io/developer/364373992)
- Category: Travel, Utilities
- Price: Free
- Rating: 3.70/5 from 6 App Store ratings · 103 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 73 MB
- Languages: Australian English, Catalan, Dutch, French (France), German (Germany), Greek, Italian, Japanese, Romanian, European Spanish
- Released: 2020-07-03
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-fare/id1469349669/reviews.md

## What is My Fare?

Purchase and use tickets instantly on your smartphone. Your tickets/passes are stored directly on your phone and can be activated whenever you're ready to begin your trip.

With Calgary Transit My Fare you can:
- Conveniently purchase your ticket or pass online before you travel, using your credit or debit card
- Activate your ticket/pass
- Pay a single fare or multiple fares for a group of riders
- Store multiple tickets on your phone for future use
- Stop using paper tickets 
- your smartphone is your ticket

## Key features

- Instant ticket purchase
- Smartphone ticket storage
- Ticket activation
- Group fare payment
- Multiple ticket storage
- Paperless ticketing

## What do users think of My Fare?

Overall sentiment: negative

**Pros**

- 🚀 Quick ticket purchase process
- 📱 Convenient mobile payment option
- 💳 Apple Pay integration available
- 🎯 Useful for occasional transit users

**Cons**

- 🐛 Payment processing failures
- ⏰ Tickets expire after 7 days
- 🔐 Frequent unexpected logouts
- ❌ Apple Pay consistently broken
- 🚫 Address verification errors
- 😤 Poor customer support response
- 🔄 Account switching issues
- 💸 Non-refundable expired tickets
- 📵 App crashes on older iOS versions
- 🔗 Requires myID login complexity
- ❌ Card payment validation failures
- 🎫 QR codes not displaying
- 🚫 Debit card limitations
- ⚠️ Tickets marked invalid at validation
- 🔒 Account lockouts after inactivity
- 📊 Unreliable real-time transit info

**Commonly reported bugs**

- Payment declined despite correct card information
- Apple Pay returns 'Payment Failed' error
- Address verification rejects valid addresses
- App crashes on iOS 13-14 devices
- QR code fails to generate or display
- Unexpected forced logouts
- Cannot switch between accounts without reinstalling
- Tickets randomly marked as invalid during validation
- Duplicate charges with single ticket issued
- Card details rejected after address change
- Login loops and authentication failures
- myID integration causing access issues
- Payment processing with underlying internet errors
- Card locked after multiple failed payment attempts
- UPass disappears from app despite active purchase
- May 14, 2024 update broke payment system
- Address verification doesn't accept correct information
- Captcha resets during login process
- App doesn't accept Scotiabank cards
- Error code 173 on card registration

**Most requested features**

- Tap-to-pay NFC system like other major cities
- Apple Watch app version
- Longer ticket expiration periods (30+ days)
- Bulk ticket purchasing without expiry pressure
- Biometric login (fingerprint/face recognition)
- Refund policy for expired tickets
- Data-only payment option (5G support)
- Ticket refund window (2-minute grace period)
- Account-based tap on/off riding system
- Multiple ticket types in single transaction
- Session persistence for occasional users
- Physical UPass sticker alternative
- Prorated monthly pass pricing
- Wallet integration like Toronto system

## Recent user reviews (10 of 103)

All indexed reviews: https://appshunter.io/ios/app/my-fare/id1469349669/reviews.md

### 1/5 — Won’t charge

*2026-05-09*

Continuously either signs you out or doesn’t even let you pay for a ticket. Says the payment can’t be made when everything is right.

### 1/5 — .

*2026-04-27*

why does it always say invalid in scaning for code? i did pay, the driver always question me why is it invalid its getting annoying i have to explain everysingle time i go to the bus pls fix this bug

### 1/5 — Worst transit payment system ever

*2026-04-19*

Such a stupid app. It will delete your saved credit card if you are inactive on the app for even just a few weeks. Need to set up the whole thing again. Apple Pay NEVER works on this app. So frustrating. And the fact that tickets expire in 7 days is insane. A paper ticket would never expire in 7 days. City of Calgary please just set up a Tap to Pay system like every other major city in the world and save us from this junk.

### 1/5 — Passes not showing up

*2026-04-18, version 7.9.2*

I don’t know why it’s so hard for the Upass to consistently show up every time you open the app. Fire whoever developed and updates this application

### 1/5 — cant pay the fee 🫩

*2026-04-03, version 7.9.2*

they’re gonna fine you if you don’t have ticket but how can i get one if the payments keep decline 🫩🫩🫩 you all better fix this problem

### 1/5 — Stole 126 dollars from me.

*2026-03-26, version 7.9.2*

Got locked out of my account with a monthly pass on it at the start of the month. Was told to reach out to support. Reached out to support for help got a bot response. Got live support who asked for screenshots and haven’t received a message since.

### 1/5 — BRING BACK PAPER UPASSES

*2026-03-18, version 7.9.2*

If I could give less than one star I would. Deleted my personal account over a year ago in favour of a student account. Why does this app constantly log into an account that is supposed to be deleted? Why is it even still active?

### 1/5 — Terrible App

*2026-03-16, version 7.9.2*

You can only log into your account once every 6 months, and if you log into your account once a different device you will be locked from signing in even if you have paid for a bus pass.

Complete scam and awful for people.

### 1/5 — Bad experience, unreliable

*2026-03-04, version 7.9.2*

Tickets will say they are not activated when they actually are, transactions don’t work but still shows up on my credit card, log-in won’t let me sign into a different account, and so many more problems.

### 1/5 — Payment not processed

*2026-03-02, version 7.9.2*

Can’t process any payment

## Frequently asked questions about My Fare

### What does this app do?

This app allows you to purchase and use transit tickets and passes directly on your smartphone. Your tickets are stored on your device and can be activated when you are ready to travel, eliminating the need for paper tickets.

### What are the key features?

Key features include the convenient purchase of tickets or passes online using a credit or debit card, the ability to activate your ticket/pass, pay for single or multiple fares for groups, and store multiple tickets on your phone for future use.

### How much does the app cost?

The app itself is free to download and use. The cost is associated with the purchase of individual transit tickets or passes through the app.

### Is this app compatible with all transit systems?

Based on the description, this app is specifically designed for Calgary Transit. Compatibility with other transit systems is not mentioned.

### What are common use cases for this app?

Common use cases include purchasing a ticket before heading to the transit stop, buying a pass for regular commuting, paying for a friend's fare, or storing tickets for future trips to avoid paper waste.

## Version history (last 5 releases)

### 7.9.2 — 2026-02-18

Fixed a visual bug affecting access to bottom buttons on some devices.

### 7.9.0 — 2025-10-08

Fixed a visual bug affecting access to bottom buttons on some devices.

### 7.8.36 — 2025-08-22

Minor bug fixes

### 7.8.35 — 2025-07-14

Minor bug fixes

### 7.8.29 — 2025-02-19

changed customer service text

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All apps by The City of Calgary: https://appshunter.io/developer/364373992

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*