# My Firestone — user reviews > 259 indexed App Store user reviews of My Firestone by Bridgestone Retail Operations, LLC, rated 4.80/5 from 58,290 ratings. - Source: https://appshunter.io/ios/app/my-firestone/id503947184/reviews - App overview in markdown: https://appshunter.io/ios/app/my-firestone/id503947184.md - Rating breakdown: 5★ 51,850 · 4★ 4,708 · 3★ 1,036 · 2★ 216 · 1★ 480 ## What do users think of My Firestone? Overall sentiment: neutral **Pros** - 👍 Convenient app for scheduling appointments - 🚀 Easy to use and navigate - 💡 Keeps track of vehicle maintenance history - 🔒 Reliable and honest mechanics - 👍 Outstanding customer service **Cons** - 🐛 App functionality issues (appointment scheduling, service history tracking) - 🤔 Mismatch between app and in-store availability/processes - 🤔 Lack of transparency on pricing and services - 🤔 Inconsistent experiences across different Firestone locations **Commonly reported bugs** - App crashing or not loading properly - Service history not syncing or updating correctly - Appointment scheduling not working as expected - Issues with accessing or importing past service records **Most requested features** - Ability to make payments through the app - Improved integration between app and in-store systems - More detailed pricing information in the app - Ability to view and manage Firestone credit card accounts ## Newest reviews (14 of 259) ### 4/5 — Details *2026-08-18, version 7.2.0* Would like to have my vin number and more details about my individual vehicles ### 3/5 — Stores do not connect to scheduling feature *2026-08-18, version 7.2.0* I have tried several times to schedule appointments with the app. They do not show in the store calendar and the employees/manager said they haven’t started using that feature. Being able to see previous services is great though. ### 4/5 — Recommended Maintenance *2026-08-02, version 7.1.2* I had a recommended fuel system cleaning performed and coolant flush when I took my car in for other maintenance. Additionally, I was told I had a bad wheel bearing that was causing my alignment problem. Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again. When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively. ### 5/5 — Best customer service *2026-07-26, version 7.1.2* Henry was so helpful and professional and always takes great care of my cars. ### 5/5 — Service *2026-07-25, version 7.1.2* This store always has the best service ### 2/5 — App use to work well *2026-07-24, version 7.1.2* On iPhone 17 pro it won’t load past appointments and won’t load future appointments. ### 2/5 — Notifications won’t disappear *2026-07-14, version 7.1.0* At least it’s easier to schedule an appt on the app rather than the unintuitive website but the app shows a couple notifications that won’t go away and nothing in app clarifies why I have a notification. Also, the app isn’t terribly intuitive either but at least it’s miles better than the garbage website. I’m happy enough with the service I get at my local store but the app and website? Not so much. ### 5/5 — Professional and Thorough *2026-07-10, version 7.1.0* I’ve never had a bad experience at the Memorial Drive Firestone. The staff is always friendly and informative. When my truck needed an alignment the technician actually came into the waiting room and asked me to come and view the truck and why it was pulling to the right. That’s customer service that you don’t find often. I appreciate their efforts to make bad situations turn out great. 🇺🇸🫡 ### 3/5 — Glitchy but fine *2026-07-09, version 7.1.0* It’s ok but the service records feature doesn’t work, you can’t update them without getting an error message ### 3/5 — Great app, except at no point do I see how much anything costs *2026-07-06, version 7.1.0* The app is easy to navigate and shows you several discount coupons, however, at no point in scheduling a visit do I see anything about how much the services will cost. No idea if your oil change is going to cost you 60 bucks or 150 until you get to the place or call ahead. ### 3/5 — Firestone is great but not the app *2026-07-05, version 7.0.7* I love Firestone! They always do a great job. The app is the issue. It needs to be more in sync with the stores. The appointments set on the app should be set in the store. Calling the store to set an appointment should then show up in the app. The appointments already made should show up in the app. It all needs to work together. Only actual available appointments should show up in the app. Firestone has a great design, it should be utilized to work properly. ### 5/5 — Easy to schedule! *2026-06-24, version 7.0.7* Very impressed with scheduling my services and having special offers available! ### 5/5 — Easy / Powerful *2026-06-19, version 7.0.7* So far, the app appears to be straight forward and super useful. No more “wondering” what and when I did the last maintenance detail on my vehicle. Puts me on the “same page” with my service manager and store. Add service confirmation photos to this app and it will be a “HOME RUN”. Great job Firestone 👍 ### 2/5 — Too complicated *2026-06-07, version 7.0.7* The options are too complicated and cumbersome to many. I suggest a drop down menu vice trying to add all services. ## Most critical reviews (10 lowest-rated) ### 1/5 — No point *2026-08-16, version 7.2.0* This is one of the worst apps I have ever downloaded. I guess now it matches the bad customer service experience of the stores. ### 1/5 — FIX!!! Update *2026-07-10, version 7.1.0* can’t log in the app or website. i’ve changed my password multiple times and still nothing please fix ### 1/5 — No Tire Shopping Option *2026-07-01, version 7.0.7* Went to site to shop for tires. It automatically fed me through to make appointment with no option to go back. Unable to go through tire choices available. That sucks ### 1/5 — Stupid website *2026-06-18, version 7.0.7* What is wrong with having the ability to put in more then one service? And how about an inspection? This site is trash start over. I still have to call and wait to make a. Appointment ### 1/5 — Horrible app *2026-06-17, version 7.0.7* This is the worst app used To schedule any service. It shows you a positive sign on the right of the service already. Why? Tap it and then it’s now negative. Does this mean you don’t want it? I Need it. App never lets you know to check your email to confirm this is you as it will allow to schedule any service appointment, But it never goes through because you never confirmed your email that this was you. What a waste of my time. ### 1/5 — Service records *2026-06-12, version 7.0.7* It would be nice if after servicing a vehicle the service record/invoice automatically uploaded to your app. I’ve tried to manually upload service records and I usually get an error message. ### 1/5 — Can’t make reservations *2026-04-19, version 7.0.6* Waste of time. Never lets service appointment to complete. Always gives “There was a problem processing your request” error message after spending time setting up everything. Have to call store to make appointment so the app is useless! ### 1/5 — Very poor app *2026-04-18, version 7.0.6* For such a large company the app is terrible. Please work on making it better or you will lose the new generation of customers. ### 1/5 — Terrible service *2026-02-24, version 7.0.3* I will never go back to Firesuck ### 1/5 — Trash *2026-01-31, version 7.0.3* This app won’t allow you to pay your credit card bill due to “connection issues” and asks you to try again later. It’s been this way for years. The online service is just as terrible and shows your balance in Euros, not USD…… Trash app…. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy sailing *2026-08-19, version 7.2.0* Extremely easy to schedule, change, update appointments for my vehicles in the app. I love how the app also populates available offers for the services I may want or need. ### 5/5 — Awesome Service *2026-08-18, version 7.2.0* Chuck and Mike are great to work with!! ### 5/5 — Great response and repairs *2026-08-15, version 7.2.0* Great shop and repairs. Store manager figured out what the cause was on both of my wife’s car and my truck. James is very knowledgeable and doesn’t get the credit he deserves. Will always bring it back. ### 5/5 — SERVICES NERIS STYLE *2026-08-14, version 7.1.2* NOTHING BUT STYLE - FAST SERVICE-VERY CLEAN . Very FAST — 5 STARS FOR SURE ### 5/5 — Great Service *2026-08-11, version 7.1.2* Use these guys for all my car maintenance they do a great job ### 5/5 — Top Rate *2026-08-01, version 7.1.2* The Mechanics here are first rate, always tell you every detail and very responsive to questions. They like when you show interest in car maintenance and are an active participant in the care of your vehicle. The service is quick and efficient, also there is a nice waiting room with soft chairs and tv. ### 5/5 — Great customer service *2026-08-01, version 7.1.2* The store manager and his staff deliver top notch service! I greeted upon entering the store. I needed a new set of tires, front brakes, and an alignment. They delivered quality service and the store manager helped me find a way to to take care of my bill with no money out of my pocket! #mynewcarguys ### 5/5 — Fleet Vehicle Maintenance *2026-08-01, version 7.1.2* Leander Firestone Team are always awesome! ### 5/5 — My car *2026-07-30, version 7.1.2* Always so professional, precise, I been bringing my car to Firestone , since 2018 , doesn’t matter which Location I go to all Managers , and staff very Professional ### 5/5 — Great service *2026-07-26, version 7.1.2* These folks are the best in the business --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*