# My Flex Account Mobile — user reviews > 32 indexed App Store user reviews of My Flex Account Mobile by Flexible Benefit Service Corporation, rated 4.50/5 from 1,005 ratings. - Source: https://appshunter.io/ios/app/my-flex-account-mobile/id1107098801/reviews - App overview in markdown: https://appshunter.io/ios/app/my-flex-account-mobile/id1107098801.md - Rating breakdown: 5★ 813 · 4★ 59 · 3★ 31 · 2★ 16 · 1★ 86 ## What do users think of My Flex Account Mobile? Overall sentiment: negative **Pros** - 👍 Easy to navigate interface - 🚀 Quick receipt upload process - ⚡ Fast reimbursement turnaround - 📱 Mobile-friendly functionality - ✅ Straightforward claim submission **Cons** - 🐛 OTP input lacks auto-fill and auto-advance - 🐛 Login process is slow and cumbersome - 🐛 Frequent app crashes and freezes - 🐛 Card blocking issues despite available funds - 😤 Poor customer service responsiveness - 😤 Slow receipt processing and verification - 😤 Inconsistent transaction labeling - 😤 Missing receipt notifications before account lockout - 😤 Incomplete app feature parity with desktop version - 😤 Frequent disruptive updates breaking functionality - 🔐 No Touch ID/biometric authentication - 📋 Confusing user ID and form field explanations **Commonly reported bugs** - OTP keyboard switches back to letters after each number entry - Auto-click verification code not appearing in app - Login not working on mobile app while web login functions - Add an Expense button non-functional - Submit a Claim tab missing or broken after updates - Product eligibility scanning not working properly - Receipts not syncing or processing timely - Card transactions being processed without user submission - Interface elements not user-friendly or clearly labeled **Most requested features** - Auto-fill OTP from text messages - Proactive notifications when receipts are needed - Ability to submit receipts before claim requests - Receipt scanning directly within app at time of purchase - Support for PDF uploads in addition to photos - Batch upload of multiple receipts simultaneously - Provider name display on submitted claims - Touch ID/biometric login authentication - Automatic sync with card transactions - Memo/explanation field for receipts - Product eligibility scanning for non-FSA store items - More detailed policy information for OTC purchases - All desktop resources and forms available on mobile app ## Newest reviews (11 of 32) ### 2/5 — No alerts *2026-08-20, version 26.08.00* I select the option to receive alerts from the app, but it never shows up on my phone. Unless you login you do not see that you have any messages in the app. ### 2/5 — Weak app *2024-07-30, version 24.05.00* Logging in not currently working. Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do. ### 2/5 — Weak app *2024-07-11* Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do ### 2/5 — Much to be desired *2024-02-10* Not a user friendly app. Takes longer to sign in than any other app I have. User interface and app navigation need to be simplified. Te last HSA account I had was simpler and yet still more informative than this one ### 1/5 — What happened to Submit a Claim? *2022-04-04, version 22.03.00* This was a very good, easy to use app, but all of a sudden it changed. There is no longer a “Submit a Claim” tab, now it’s Add an Expense”, but I cannot find a way to add the expense. The button leading to it doesn’t work, and it’s very frustrating when something that works gets changed to something that doesn’t, for no other reason than making a change for changes sake. If it ain’t broke, don’t fix it. We’ll, they broke it, and hopefully it’ll go back to the way it was, simple and convenient. ### 1/5 — Doesn’t Work *2021-05-12, version 17.0.0* I can login via WEB no problem. APP not at all. ### 3/5 — A few improvements would be nice *2021-02-20, version 17.0.0* This app seems to work relatively efficiently, but there are a few things I would like to see to make it more user friendly. When I see claims that have been submitted, they are hard to identify, as the only information provided is the date & amount. It would be helpful to include the provider name, too. Also, I have been able to add receipts (photos) easily when requested, but it would be nice to have a simple way to add a receipt before that request is made, when I have it in hand but haven’t yet filed it. I can’t find an « add receipt » button on a claim that is listed as «pending review. » ### 3/5 — Receipts are clunky *2020-04-16, version 12.0* Wish I could scan the receipt into the app at the time of purchase. Now I have to wait (and remember where my receipt is) until Flex realizes that they need it. ### 2/5 — Didn’t support my primary use case *2020-04-16, version 12.0* I’m bummed because I spoke with someone in support who reassured me that my use case was supported before I even tried this out. I use Adobe Scan to scan PDFs of my receipts instead of snapping photos with my camera. This is extremely beneficial when I have multiple pages; I’d like to submit all pages as a single file, which saves me time. Unfortunately the mobile app only works with the device’s camera roll. I would like the app to support standard iOS app sharing so that I can use PDFs in addition to images. I’d like to share from Adobe Scan to the app and be prompted to either create a new claim or attach the PDF as a receipt to an existing claim. This is my main use case for mobile. ### 1/5 — Missing information *2020-02-08, version 12.0* App is handy but it could use a lot of improvements. It’s like they make it convenient to file a claim and see receipts but it’s extra hard to know/find the information to fill the forms out. User ID, is that my employee ID? Or maybe my sign in ID? Guess😆They processed a charge that I didn’t submit and I can’t find out who submitted it. 😡 ### 2/5 — Product eligibility scanning not working *2019-01-28, version 7.0* It is difficulty to get product eligibility using the app for products outside the FSA store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Multiple Receipts are hard to sublit *2026-07-28, version 26.05.01* For some reason I cannot submit multiple documents or receipts for a transaction. It is ridiculous. This will be last time opting for a limited FSA with Flex. Flores was way better. ### 1/5 — The app is fine, it’s the account I despise *2026-05-26, version 26.05.01* This flex account is infuriating. I have to verify every single purchase I make with my flex card. I had a different flex spen account with my previous employer, and I never had to do this. I will not be using g flex spend next year for my insurance. ### 1/5 — Code sent *2025-11-13, version 25.08.00* Everything requires a verification. And for some reason when a code is sent it doesn’t come up on the auto click so I have to go over to my messages and memorize the code. Absolutely atrocious design. ### 1/5 — Terrible card, why even use it *2025-07-18, version 25.05.00* I use the card and was told it would be easy but I still have to chase down receipts? If the vendor is franchised and is under a different billing name it’s a pain. If that’s the case what is the card for to begin with? ### 1/5 — Extremely poor service *2024-11-24, version 24.11.01* Does not process receipts timely, ignores receipts submitted, frequent mistakes, very slow to respond. I do not recommend this service. ### 1/5 — App okay cardmember services awful *2024-11-21, version 24.11.01* This is the worst FSA account I’ve ever dealt with. Will be recommending change for next benefits year. ### 1/5 — Not happy *2023-07-21, version 23.04.01* Every time we try and use this card it is block so my understanding it’s are money why do you block it . It’s very frustrating when you go pay for doctor visit or pay for glasses and the card is denied knowing Adam well we have all that money just sitting in here . I would not recommend this program to anybody. ### 1/5 — Need all available tabs *2023-02-27, version 22.11.02* I’m sitting online with customers service and they are telling me i need to download a form from resources but that is not available on the app . You need to have all the documents available for the app users that desktop users have. It’s a Mobile world now join the 21st century ! ### 1/5 — Flex app *2022-12-11, version 22.11.01* Last year the app worked much better. I’m not able to load multiple receipts at same time and the app is very frustrating to use. Very disappointing app now. ### 1/5 — Why so many changes *2022-04-07, version 22.03.00* It is very frustrating with this company that they keep changing the website and the app. Every time something starts to work normally and easy another update and guess what. Does not work anymore. If you like headaches. Flex is a great one to have. ## Most praised reviews (10 highest-rated) ### 5/5 — Not Comprehensive Enough *2023-12-06, version 23.11.00* It need more inform. Maybe even a few policy details on OTC purchases. Please continue to work at making it more useful. ### 5/5 — Great App!! *2018-10-05, version 7.0* Easy to navigate. Self explanatory. ### 5/5 — Love this app *2018-03-17, version 6.0.3* So easy to use ### 5/5 — My Flex Account is super easy! *2018-03-07, version 6.0.3* I have been using the app for about 6 months, and I love it! I upload my receipts right away because it takes less than a minute and then my reimbursement is in my account within no time. No more saving them until the end of the year and trying to figure out if I have everything. Love it! ### 5/5 — Great app!! *2017-12-04, version 6.0.3* This app makes it so easy to keep on top of my medical spending!! Everything I need to do can be done through the app!!! ### 5/5 — Very good *2017-10-26, version 6.0.3* Has been very easy to use and mostly error free ### 5/5 — Some suggestions, but overall good *2017-07-25, version 6.0* Overall, I like the app. It is relatively easy to submit claims. I do wish that My Flex Account automatically synced with claims as they occurred and you were able to just approve the ones that you wanted reimbursed. I also think that when you upload receipts, bills, etc., that you should be able to type in an explanation or a memo with it. ### 5/5 — Does what I need it to do *2017-05-01, version 5.0* Good clean no nonsense app. ### 3/5 — Fix the OTP input *2026-01-05, version 25.11.00* App seems to work. OTP inputs are much more difficult than almost every other modern app…no auto-fill from text messages & keyboard switches back to letters after each numerical entry. ### 3/5 — Notifications *2024-09-15, version 24.08.00* THIS APP NEEDS TO SEND A NOTIFICATION WHEN A RECIEPT IS NEEDED. NOT JUST SIT THERE AND AFTER X AMOUNT OF DAYS MY ACCOUNT GETS LOCKED --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*