# My Flex Spending — user reviews

> 13 indexed App Store user reviews of My Flex Spending by HealthSmart Benefit Solutions, Inc., rated 3.70/5 from 3 ratings.

- Source: https://appshunter.io/ios/app/my-flex-spending/id944006294/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-flex-spending/id944006294.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible

*2021-08-20*

Worst app and worst healthcare company I’ve ever dealt with.

### 1/5 — Decidedly NOT User Friendly

*2019-08-07*

Difficult to navigate. Not intuitive. Can’t tell what’s been spent bs what’s left. No indication that reimbursement checks have been sent. Terrible app.

### 1/5 — Fix your app!

*2019-07-23*

Please fix the app so that you can be helpful in making my life and others a little less complicated! Don’t promote it if it doesn’t work!!!!

### 1/5 — Can not access the App

*2019-04-08*

The app was working just fine, now when I try to get into it, it keeps asking me to use the latest version, but when it takes me to the App Store it doesn’t have an option to update, only open. Very frustrating!

### 1/5 — Horrible Customer Service

*2017-12-29*

Attempted to created an account, which needed an Employee ID from Healthsmart. Several attempts later, only to find out only certain people can have access to specific companies and had to leave voicemails to return my call.  Still have not received that Employee ID!

### 2/5 — Very slow to respond on iPhone

*2020-07-21*

Great layout.
Easy to use.
But it takes over 30 seconds to navigate within the app.

### 2/5 — Does this help patients or clerical staff?

*2020-03-05*

Maybe things will get better, but so far I’m finding the app to be the most complicated reimbursement mechanism I’ve ever seen!

### 2/5 — Worked great until now

*2019-04-15*

Asking me to update the app. There are no available updates. V frustrating.

### 2/5 — Review

*2018-11-20*

Able to submit 1 or 2 then keep getting failure issue
Have to log back in
Go back to scan it’s easier
Disappointed I thought it would make life easier

### 3/5 — Can’t submit a claim

*2022-08-08*

Since your upgrade to the app I can’t submit a claim

**Developer response:** We appreciate you taking the time to provide feedback about our app. We have shared this information with our team for further review. Please feel free to contact our Customer Service Department at 844-516-3658 if you need further assistance.

## Most praised reviews (3 highest-rated)

### 5/5 — Love it!

*2018-07-23*

Makes submitting my claims so quick and simple!!

### 4/5 — Good App

*2016-12-20*

App works well and provides easy to understand access

### 3/5 — Bigfella

*2019-04-10*

App was working last week. Now it’s telling me to download the latest version. But no update available.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*