# My FSCU — user reviews > 61 indexed App Store user reviews of My FSCU by Family Security Credit Union, rated 4.90/5 from 7,790 ratings. - Source: https://appshunter.io/ios/app/my-fscu/id1503050347/reviews - App overview in markdown: https://appshunter.io/ios/app/my-fscu/id1503050347.md - Rating breakdown: 5★ 7,116 · 4★ 426 · 3★ 126 · 2★ 31 · 1★ 91 ## What do users think of My FSCU? Overall sentiment: positive **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile banking - 💡 Useful app features - 🔒 Secure banking experience **Cons** - 🐛 Inconsistent app performance - 🔍 Limited account information visibility - ⏱️ Inconvenient account management **Commonly reported bugs** - Card unlock issues in the app - Inconsistent check capture functionality **Most requested features** - 24/7 customer support - Improved transaction history visibility - Enhanced account management capabilities ## Newest reviews (13 of 61) ### 3/5 — Hacking issue *2026-02-26, version 3.30.2* I have been a member closer to 40 years and the last 5-10 years I've had too many issues with account/debit card being hacked, having to delete card and order a new one. Other credit unions I'm a member of print cards on site where yall do not and it causes many issues waiting on a new card. Another issue is limited transfers each month. Things could be improved ### 5/5 — Love it very easy *2026-01-30, version 3.30.2* 🤏🏾😘 ### 4/5 — Always loved Family Security *2026-01-25, version 3.30.2* I love they have an app for sure! I wish it would show in the balance sections or deduction area the amount left in account under and after each transaction like some credit cards do. That would make it 5 stars! Otherwise no complaints! ### 5/5 — FSCU app is so easy to use *2026-01-21, version 3.30.0* It’s sooo easy to use and it makes keeping track of my spending very easy to understand ### 5/5 — Manager and assistant and bank tellers *2026-01-06, version 3.30.0* All have shown me, outstanding attitudes as well as generosity, and also a great personality making a person feel comfortable ### 5/5 — Easy to Use *2025-11-06, version 3.28.0* Thank you for making it easy to use the app! ### 5/5 — Great *2025-11-02, version 3.17.0* Great app ### 5/5 — Customer Service *2025-10-30, version 3.28.0* I love it here💛 Francisco at the Decatur location has excellent CS and very informative. ### 5/5 — New Favorite *2025-08-18, version 3.26.0* Great Service for all members ### 5/5 — FSCU Review *2025-06-20, version 3.24.0* Everyone is so helpful and seem to work as a team. I love mobile banking, never thought I would give into it.But since becoming disabled it has been an amazing experience. Keep up the great job everyone! ### 3/5 — Transaction summary *2025-05-28, version 3.23.1* Would like to see recent transfers. The current transfer summary only shows scheduled transfers. ### 5/5 — Great *2025-01-03, version 3.18.0* Great app. Easy to use. ### 5/5 — BEST BANKING *2024-12-26, version 3.18.0* No doubt… the best banking around. I’ve been banking with Family Security for 15 years now and have never had a bad experience. From management down to the janitorial department… is top notch. Highly recommend !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Simplicity is the key *2026-06-29, version 3.35.0* It would be easier if the app would be simpler. There is too much on the home page. Too crowded. Keep it Simple is what I would do. ### 1/5 — New update *2026-06-10, version 3.35.0* Downloaded the new update and now the app does not work at all it just shows the back screen and it won’t load anything ### 1/5 — Website unusable!!!! *2025-12-06, version 3.29.0* Unhelpful too difficult and cst support is non existent ### 1/5 — Terrible Bank *2025-06-03, version 3.23.1* This bank is Terrible, go to another one as soon as possible. ### 1/5 — I hate this app *2025-04-29, version 3.22.0* I absolutely hate this app. It locks your card and you can’t unlock it when it’s time to use your money. Then they don’t have a 24/7 hour contact service ? I absolutely hate it ### 1/5 — Crap *2022-08-26, version 2.44.0* It’s crap! Compared to others ### 1/5 — Love FSCU, hate the new app! *2020-11-23, version 2.24.0* For some reason since they switched to this new app I have had nothing but issues. To the point I almost over-drafted my account because the account balance isn’t correctly displaying. I never had this issue with the other app so that is why I’m giving it a low rating. ### 1/5 — Check capture *2020-11-13, version 2.24.0* Every check I submit gets declined. Makes no since in having that feature. When other banks have no issue. ### 2/5 — Won’t load *2026-01-11, version 3.30.0* Won’t load on my new phone ### 3/5 — Bill pay *2026-06-30, version 3.35.0* I wish the bill pay was sent out a little sooner, I sometimes worry about my payments being late. I do try to send them out asap when I get them, but I still worry. ## Most praised reviews (10 highest-rated) ### 5/5 — My Family Security Credit Union *2026-08-20, version 3.37.0* The tellers at the Family Security Credit Union are always pleasant and respectful. I have banked with them since 2000, and have had no problems with my account . I highly recommend this Bank. ### 5/5 — The best! *2026-06-01, version 3.34.1* FSCU is clearly the best banking institution available. I joined Family Security over 25 years ago and I’ve never looked back. Very helpful and efficient staff makes every interaction a pleasure. ### 5/5 — New Update *2026-05-30, version 3.34.1* I HAD to update my app but after I did, it wouldn’t do anything therefore I can’t check my accounts! Thanks for nothing! ### 5/5 — Ease of use. *2026-05-26, version 3.34.1* The My FSCU app is very easy to use/ user friendly, even for beginners or anyone of any age or experience with digital content/ banking! Depositing a check with the app is a breeze also! Plus tge app keeps a copy of/record of your checks you have previously deposited. ### 5/5 — Great service & App *2026-05-21, version 3.34.0* I love doing business with you. Everyone is kind and helpful. I really use the app to keep. Up with my account ### 5/5 — Good to work with *2026-05-13, version 3.33.0* Like the bank ### 5/5 — Thank *2026-05-07, version 3.33.0* You ### 5/5 — My FSCU *2026-04-17, version 3.33.0* I love the tight security FSCU has on my account and I would highly recommend anyone to bank with them they’ve always taken good care of myself & my accounts ### 5/5 — Long time account *2026-03-18, version 3.32.0* Been with Family Security for years now! Best bank in the around love this app and bank! Thank you for all that you do! ### 5/5 — Best Bank Ever *2026-02-19, version 3.30.2* I love Family Security and the Staff is Great👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*