# My G: — user reviews

> 22 indexed App Store user reviews of My G by Keolis Gold Coast Pty Ltd.

- Source: https://appshunter.io/ios/app/my-g/id863018534/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-g/id863018534.md

## Newest reviews (2 of 22)

### 3/5 — Good app

*2014-08-15*

Good features and like the real time tram movements. Recently though the app keeps crashing and you can't do anything with it....

### 3/5 — Wonderful

*2014-07-14*

This app is really well designed, only problem is there isn't any trams to get on, so far it's useless.

## Most critical reviews (10 lowest-rated)

### 1/5 — Timetable

*2025-02-24*

I wouldn’t care if nothing else works but the timetable not loading. Cmon !!!!!

### 1/5 — Worst communication

*2023-06-22*

Says the tram will be off a week in advance on a certain day. Show up the following day and they moved it to the next day with amended stickers over the sign like it was my fault

### 1/5 — Waste of time

*2022-10-13*

Hardly ever works. They clearly are not interested in catering to their customers. No surprise from the Queensland government.

### 1/5 — Inaccessibl

*2020-02-22*

Who knows what the app is like as it is not accessible with VoiceOver. All it says is “button” or “Menu button maybe”.

### 1/5 — Can't select trip planner destination

*2018-04-08, version 1.4.4*

Can't select trip planner destination

### 1/5 — Is not functional

*2018-02-14*

Doesn't work how it's meant to. It needs to be fixed.

### 1/5 — Stopped working

*2015-03-10*

Why has the app stopped working???    Every time I get to the convention Centre station it says that the north bound tram is 6 mins away.   Even when the tram is arriving the app still says 6 mins away.

### 2/5 — Need update

*2017-12-18*

Can't select the starting and destination on trip planner

### 2/5 — Trip planner no longer works

*2017-04-10*

This app used to be good, but the trip planner stopped working some time ago. I just get the spinning wheel of death ad infinitum. I've deleted and re-downloaded a few times, but no use. Back to the rubbish mobile journey planner site.

### 2/5 — Balance

*2016-03-02*

Why can't I check my go card balance anymore???

## Most praised reviews (10 highest-rated)

### 5/5 — Very handy

*2019-06-23*

I love it because it lets me know where the tram is.

### 5/5 — Love it!

*2019-01-30*

One of the best transport apps I’ve seen. I love the GPS tracking feature and how the time tables are displayed.

### 5/5 — Latest update finally fixed alerts

*2018-04-08*

Thank you for updating the arrival and departure alerts so that you can choose and save options!

### 5/5 — Very Good!

*2014-08-04*

This app is great for their first! 
Loving the Live train Movement feature and timetable- really awesome and convenient

### 5/5 — Very good, very useful

*2014-07-15*

This app is really good. It is simple, easy to use and provides all of the necessary information. Would recommended downloading it if you live on the Gold Coast and use public transport.

### 5/5 — Very good!

*2014-07-09, version 1.0.2*

Excellent

### 5/5 — Awesome!

*2014-05-28*

The future is here!

### 5/5 — Great app

*2014-05-23*

How good is it to track trams in real time! Best public transport app yet!

### 5/5 — Quick and useful guide

*2014-05-23*

Easy to use, loads quickly and has good information

### 4/5 — Not bad for a first attempt

*2014-07-23*

Pretty good first attempt. I like the real time tram movements on the map. I suggest different tag colours for stations, attractions, and tickets. When more than one of these is switched on they all look the same. Of course this can be controlled by manually turning only one on at a time.. Anyway thanks for the cool app.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*