# My h2o — user reviews > 70 indexed App Store user reviews of My h2o by Locus Telecommunications, Inc., rated 2.01/5 from 72 ratings. - Source: https://appshunter.io/ios/app/my-h2o/id467198104/reviews - App overview in markdown: https://appshunter.io/ios/app/my-h2o/id467198104.md - Rating breakdown: 5★ 14 · 4★ 0 · 3★ 6 · 2★ 5 · 1★ 47 ## Newest reviews (18 of 70) ### 2/5 — balance *2025-02-04* no service since days, so I cannot check my balance by phone. At least this app gives me the balance and expiration date. they steal your money tho with unexplaned fees. there is no transaction history, no list of calls. each call , in or out, grts you a sms for split second -too short to read. voicemail does not work anymore. I got a warning from safari that links off this app might be impersonating and blocks it. ### 3/5 — balance *2024-06-08* no service since days, so I cannot check my balance by phone. At least this app gives me the balance and expiration date. ### 1/5 — Not worth the time *2020-12-11* This app is very disappointing. It’s so basic and not very helpful at all....the website is way better ### 3/5 — Data config link problem *2020-11-07* Data configuration link is not working for iPhone 12 pro. I need help ### 1/5 — The worst app ever!!! *2020-11-04, version 1.2* It’s not worth it at all! Don’t use this app. Just stay away! ### 1/5 — HORRIBLE *2020-11-02* Horrible horrible horrible data service plan in plaster in this all over the surge charges and the “unlimited data” is bull crap !! 60 plus dollars gone down the drain in not even 48 hrs of paying the bill all my data usage has been “used” horrible company I will be moving to a different company as soon as possible ### 1/5 — Very limited *2020-10-06* Needs a lot of improvements, can’t do much with it.. I’ve been trying to change my plan for a month now.. can’t do through the app, you only can do it by phone wich they never pick up.. ### 1/5 — Very bad quality *2020-08-24* Come on guys! You should make a better app! This is too old, looks horrible and doesn’t help at all.. this days even the small companies have a decent app.. I strongly believe that you can make it too. ### 1/5 — Bad customer service *2020-07-27, version 1.2* Bad customer service ### 1/5 — This app and web sites is D*head *2020-01-10* I tried to update my credit card, every time I put my phone number it keeps saying I’m already sign up for auto recharge ( that is true) but I’m trying to update my card and there is no option to update. Don’t even use there service. Customer service is below C- ### 2/5 — Only good for balance check *2019-12-15* I was hoping that by downloading this app, that I could keep an eye on how my son was spending his $$. He has used $5 in less than one month. The only thing I can see on here is the balance. When I go to Transaction History, it only shows how many times I’ve checked the balance! 🤦🏻‍♀️ ### 1/5 — Horrible *2019-05-14* I spend 20GB in one month by using for uber and lyft, data in this service goes like nothing.... ### 1/5 — Worst plan *2018-12-09* Absolutely the worst plan if you try to use for data. You can waste 10 dollars in the a few seconds. ### 1/5 — Need some fix update *2018-11-25* App need some updates , it’s been a year ago, need compare with new iPhone X. XR XS MAX now，and service need MMS for iPhone X XR XS MAX, visual voicemail for iPhone too. Keep updating if you don’t want company going down. Check out ultra mobile they doing better. ### 1/5 — Bogus app *2018-01-21, version 1.2* did they ever update it?? ### 1/5 — Absolutely horrid *2017-12-28* The last update had minor bug fixes? I think that might have been too light on fixing anything! This has to be an app developed by a 5th grader. Really. The text even overlaps on the pages, where you can get very little information once you get there anyway. For example, we have three phone numbers, two currently active on my account. The app will only let me view one. You cannot do much of anything productive throughout what little of an “app” there is. So aggravating, I rather just pay more to AT&T...at least they have produced a functioning application. ### 1/5 — No use of downloading *2017-09-17, version 1.2* I think it's draft version ### 2/5 — It has to improve *2017-05-07* It's looks pretty much the same as using the Safari app. Not cool 👎🏼 ## Most critical reviews (10 lowest-rated) ### 1/5 — Latisha T worst customer representative and h2o scam *2024-05-17* I transferred my h2o account last month to a different provider. But h2o still charged for this month and refused to offer a refund for this absurd charge. The customer representative latisha t was very rude and did not provide any solution. Scammy company, please stay away. ### 1/5 — Keeps crashing *2023-09-28* App keeps crashing after iOS 17 update ### 1/5 — Garbage *2023-07-10, version 1.2* The worst application ### 1/5 — Trash!!! *2023-01-28* This so is trash. It’s outdated and needs to be bright up to speed. It’s totally useless and no user friendly. Do not download it very frustrating. ### 1/5 — Need update *2022-09-25* This app is very old and working very poor…not all functional Pls update it quickly ### 1/5 — Useless App *2022-06-23, version 1.2* There are no instructions and it is not intuitive. ### 1/5 — Worst app I have seen *2022-02-18, version 1.2* The app is a webpage without any useful information. Worst app I have ever seen. ### 1/5 — No usar *2021-10-17, version 1.2* Es fraude te roban el dinero ### 1/5 — Stupid *2021-10-12, version 1.2* This service is a joke ### 1/5 — Sold my phone number right away after I got it , started receiving robocalls from day 1 *2021-10-10* After activating my number , 20 robocalls per day including 20 text messages with ads I started receiving every single day , this is unbelievable. The only way they got my number is h2o sold it Very upsetting ## Most praised reviews (10 highest-rated) ### 5/5 — Phone plan works great *2020-02-09* This app is simple I know when I need to pay my phone bill on time and the H2O service is a little better than trac fone ### 5/5 — class A customer service *2018-10-26* heard many horror stories about trying to port out from h20. but I must say virginia m. was very helpful and professional. she didn’t give me a hard time trying to port out. might come back if they ever get visual voicemail ### 5/5 — update *2017-01-03, version 1.0* please update this app ### 5/5 — Keyboard doesn't work *2016-05-27, version 1.0* The keyboard of the app doesn't work on my iphone 6 and when I press the button to write to support it sends me to your website's main menu. The keyboard doesn't work, I can't type my phone number to see my balance, or to add credit. ### 5/5 — Better than AT&T *2012-12-30, version 1.0* My contract was over with AT&T. So I've been looking into prepaid. And with h2o I don't even have to unlock my iPhone to have it working why? H2o runs on AT&T network. So it's like having AT&T without the contract. If you go with AT&T go prepaid you'll spend $65 for service. And h2o $40-$60 and this even include intl. service unlike att ### 5/5 — Good app *2012-09-25, version 1.0* Good app, stupid people that don't know how to log in with a simple phone number, keep it up h2o!! ### 5/5 — Amazing app *2012-01-06, version 1.0* This is a great app, i was thinking about unlocking my Iphone to be able to use the internet but now thanks to this app i dont have to do it. ### 5/5 — 👍👍👍👍👍 *2011-12-07, version 1.0* Great app But I tried to recharge pin it says missing pin although I typed it ### 5/5 — Great! *2011-11-16, version 1.0* I love the app and H2O. I wish that I didn't need an unlocked iPhone to get MMS. It's still great to have and without a contract. H2O, a great MVNO for AT&T. ### 5/5 — Very helpful *2011-11-09, version 1.0* Does what it says. Great app for h2o customers using the iPhone! Thank you for great customer service and rates!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*