# My Hathway — user reviews > 51 indexed App Store user reviews of My Hathway by Hathway Digital Cable TV, rated 1.30/5 from 47 ratings. - Source: https://appshunter.io/ios/app/my-hathway/id1073137581/reviews - App overview in markdown: https://appshunter.io/ios/app/my-hathway/id1073137581.md - Rating breakdown: 5★ 1 · 4★ 2 · 3★ 1 · 2★ 2 · 1★ 41 ## Newest reviews (19 of 51) ### 1/5 — Worst customer service *2021-12-12* Billing team says its issue from technical team and technical team not directly available to call so again we need to call billing team which they again say contact technical team but they don’t resolve the issue. I literally don’t understand what the issue is but my net gone for almost more than a week just because they are not solving and not taking responsibility against the issue. ### 1/5 — Useless App *2021-11-22* Login functionality itself is not working. Tried with both account number and registered mobile number. It is better to login via web browser. Also it doesn’t even show the keyed in value in text field since their font fore color is white and text field background color is also white… Very poor design. ### 1/5 — Worst App, Not Recommended To Use The App *2021-07-27* One of the worst app and service by Hathway. No help/care is given to the customers. I am not sure why App Store is still allowing this app to continue. The website for Hathway portal itself is not working properly. Hathway if you want to keep your customers happy give them better customer service, don’t do business just to take money from customers. ### 1/5 — Useless app which doesnt work from the time it is released *2021-05-16* This hathway is the worst internet service provider in Hyderabad,which doesn’t have proper speed and proper customer number even to report any issue . These guys released this app just for name sake not for customers . ### 1/5 — Hathway is Worst services provider I have ever seen *2021-03-18* I paid for whole year and now my internet is not evan browsing though I have 211 gb data is available, I have complained 4 times from last 4 days not a single technician from Hathway team has come.. everyday they are giving me same reason that and false promises “sir don’t worry our technician will come in next two hours “ which two hours I don’t understand 😡 and I now believe Hathway always give false commitments .. I don’t evan feel like to give them a 1/2 star ,but without giving or rating they don’t accept feedback 👏very disappointing ### 1/5 — Worst service by Hathway *2021-03-03* This app does not allow me to login with my registered mobile number or account number. Worst service ever. Going to switch to more reliable service provider ### 1/5 — Fraudsters *2021-02-06* I used to recharge on monthly basis. Due to lack of speed I stopped recharging. One fine day a lady called me and introduced herself as executive from Hathway. She told me there is an offer 6+6 months(6 months free) and asked to pay ₹5303. Now after the first 6 months they have stopped the service. Now they are not even responding for my complaint. Kindly be aware of these kind of internet providers. ### 1/5 — Horrible service *2021-01-04* App doesn’t even recognize me as a customer. Over charge for a existing plan. Charge extra on payments on the due date ### 1/5 — Worst app & service *2020-11-27, version 2.2.0* The app doesn’t get open. I am unable to register my account in this phone. I don’t know how they are solving it ### 1/5 — Login issues *2020-09-28* The app login is not working plz fix that and then upload it to App Store ### 1/5 — Hathway 👎🏻 *2020-09-10* Hathway very long way . First test ur app and then advertise ### 1/5 — Broadband Internet *2020-08-12* The app is for Broadband TV only. Where can I get it for Internet on iOS? Can you send the link ### 1/5 — Worst customer service *2020-08-08* Hathway customer service is the the worst service I’ve come across ever. I had paid 3 months bill in advance and had to wait like a loser to get my internet connection. I had to make N number of calls and spoke to N number of people to get my connection. Every time i was being told that my issue has been escalated and will get my connection in 4 hours and will get a call back. Never did i get a call back until I spoke directly to their TL. If i have to wait just for my id and password, I cannot even imagine how worse their service is going to be in the future in case of any issue. Asking us to pay 3 months bill in advance and making us wait is the the highest from of arrogance. Is this Hathway’s work ethics? And they call themselves the most loved broadband provider in India. Pathetic ! ### 1/5 — Very poor customer support *2020-05-03* I paid the amount in advance for a post-paid plan (don't know why they call that as post-paid) but they stopped my service in between. Registered many complaints but it's closed every day without resolving the issue. I had to explain the same issue many times to each executive. I don't know why they don't read the history of complains. Customer support is very very poor. ### 1/5 — Pathetic application *2020-04-25* The app is very poorly designed. If one has multiple set top boxes they should be able to add them in a singles screen. This app is ages behind. One need to login with VC number for each set top box. Really need to thinking to make it user friendly. Why should the control of choosing the channels etc be with the agent. What then is the purpose of the app. Agent can be notified when customers make the payment for his commission calculation. You must be able to add or delete a channel when ever you want and the differential must come as payment. No such option is enabled. When one wants to register a compliant the submit button does not appear when one types the description of the compliant One of the worst application in the market which touches every home. Don’t use this app till they make it customer friend, user friendly and updates basic features. ### 1/5 — Poor *2020-01-25, version 2.2.0* Using 150mbps plan and yet downloading their app itself took 10 mins. So you could very well imagine the quality of service and speed. ### 1/5 — Horrible experience *2019-12-09, version 2.2.0* I want to give zero star but it is not here. Not even able to register with the app. Water of time ### 1/5 — Worst service in cable network *2019-12-08* It’s a worst cable networks and every week there is new issue and arrogant staff and misbehaving attitude ekdam faltu cable network hain ek to inke charges market me in sabse costly hain aur service bhi ekdam worst hain I have my own experiences please do not go for Hathway for any services 3-3 din cable band hoti hain aur inke operator phone band kar Dete hai itni bakwas service abhi tak Maine kabhi dekhi nahi inko to ye 1 star bhi dena nahi chahiye konsa bhi network lelo but Hathway ki service nahi Lena inke call centre main phone Kiya to Pehli baat received nahi karte aur received kiya to bhi Bahot arrogantly baat karte hai ### 1/5 — Login not working *2019-12-07* Useless, crap app, logij is not working. Not sure why they test their app ## Most critical reviews (10 lowest-rated) ### 1/5 — Hathway = headache. *2026-02-15* My experience with Hathway Broadband has been an absolute disaster — hands down the worst service I have ever paid for in my life. Calling it “broadband” is an insult to the word internet. The connection drops more often than it actually works, speeds are a joke, and buffering is basically the default state. Customer support? Completely useless. You either wait forever, get robotic replies, or they simply close complaints without fixing anything. It feels like once they take your money, you don’t exist anymore. No accountability, no professionalism, no respect for customers’ time. As for the OTT services bundled with it — half the time they don’t activate, don’t work properly, or require endless follow-ups. What’s the point of offering something that never functions? If frustration had a physical form, it would look exactly like this service. I wouldn’t recommend this connection even to my worst enemy. Save your money, save your sanity, and choose literally ANY other provider. ### 1/5 — OTP Page not working. Unusable app *2025-10-16* OTP validation does not work. Page does not go beyond OTP validation. This app needs to be taken down if app Developers are not interested to fix it. **Developer response:** Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details with support team. We would be more than happy to assist you. Best Regards. ### 1/5 — Useless app *2025-05-24* Doesn’t even allow existing customer to log-in. Totally useless. **Developer response:** Dear User, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details with support team. We would be more than happy to assist you. Best Regards. ### 1/5 — Why make an app that doesn’t work? *2025-01-25* I was forced to install the app to receive an OTP for work order completion. To login to the app I am supposed to enter another OTP that comes over SMS. The app won’t proceed beyond the login page after receiving and entering half a dozen OTPs. Have you tested this app before launching? What a joke and disappointment this is. ### 1/5 — Useless App *2024-09-12* Login functionality itself does not work in this app. ### 1/5 — Worst wifi service ever *2024-04-09* You will feel like u dont install wifi at all its just eating money never ever use hathway wifi ever in billion years ### 1/5 — Frequent issues & No timely Service *2024-03-07* Every two to three weeks for some reason the cable connection gets disconnected. The service team will not be available to fix the issue and it will be picked only after 16 to 18 hours. Very very slow servicing ### 1/5 — Worst app of the century *2023-08-22* Absolutely irresponsible by Hathway! This app is a shame for humankind. Nothing works on this app and Hathway customer service is the worst. ### 1/5 — Worst service *2023-07-13* Actually it’s never gonna happen to find such a useless application, Each and every time while we enter to this app we have to face different major problems such as we can’t make payments through this. Better you people shutdown and provide service through any third party app. ### 1/5 — Most useless app *2023-02-19, version 2.2.4* If all the apps in the world have to be ranked this app will be the last one .. absolute waste of time !! ## Most praised reviews (2 highest-rated) ### 3/5 — Irresponsible people *2020-07-01* They have told me regarding 3+1 offer during renewal and they called me more than 3,4 times a day for recharge and i did it one day but they dint update 3+1 offer i got only net for 3 months rather than 4 months ... and i planned not to recharge again and i was in a plan to discontinue with Hathway... again they keep calling me and they apologised and they again told me regarding the 3+1 offer and they said assuringly that they will provide it and even i got an official msg from Hathway regarding the offer ... so i did it and still regretting that ... still i got only 3 months rather that 4.... i have raised a complaint and ticket number was opened ... after 24 hours my ticket number was closed and this time my problem was solved .. thanku ### 3/5 — Paid amount but not reflecting in my payment history *2019-07-19* I recharged today via netbanking, as a monthly basis and as I do usually along With selecting some Ala carte channels, however amount got deducted from my account but it’s not reflecting in my payment history. When I tried contacting the Hathway I don’t see any number displayed at contact us at hathway app, so I thought of raising a complaint via another option called raise complaint but still it’s not working. Please can some one initiate the call back and clear me where the amount has been stuck. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*