# My Health at Vanderbilt — user reviews > 338 indexed App Store user reviews of My Health at Vanderbilt by Vanderbilt University Medical Center, rated 4.70/5 from 8,331 ratings. - Source: https://appshunter.io/ios/app/my-health-at-vanderbilt/id1114939674/reviews - App overview in markdown: https://appshunter.io/ios/app/my-health-at-vanderbilt/id1114939674.md - Rating breakdown: 5★ 7,363 · 4★ 393 · 3★ 187 · 2★ 135 · 1★ 253 ## What do users think of My Health at Vanderbilt? Overall sentiment: positive **Pros** - 👍 Ease of use - 🚀 Efficient communication with providers - 💡 Convenient access to medical information - 🚀 Quick response from providers - 👍 User-friendly interface - 🚀 Seamless integration of medical data - 👍 Helpful for managing chronic conditions - 👍 Excellent app for Vanderbilt patients **Cons** - 🐛 Glitches with appointment scheduling - 🐛 Difficulty accessing or updating insurance information - 🐛 Reminders for irrelevant medical services - 🐛 Inability to complete referral reminders - 🐛 Frustrating reminder timing (e.g., midnight) - 🐛 Confusing or opaque interface in some areas - 🐛 Occasional crashes or bugs **Commonly reported bugs** - Inability to reschedule appointments through the app - Inconsistent display of appointment details - Difficulty accessing full medical history - Issues with saving or resuming in-progress messages **Most requested features** - Ability to attach photos or videos to messages - Option to review and update pre-visit questionnaire responses - Improved integration with external medical providers - Enhanced lab result visualization and trending - Customizable reminder settings - Streamlined billing and payment features ## Newest reviews (17 of 338) ### 5/5 — SO HELPFUL *2026-07-23, version 11.7.2* This app is extremely helpful for all types of information regarding appointments, questions, prescription, refills, forms, directions, etc. and it keeps improving! So grateful for this app. ### 5/5 — Amazing Medical App *2026-07-16, version 11.7.2* I love the Vanderbilt app! It’s easy to use, quick update, efficient communication with nurse/doc… it’s such an amazing app and make busy weeks seem less hectic! ### 5/5 — All *2026-07-15, version 11.7.2* Thank you, to all nurses and Drs. ER, pharmacy and all other departments of Vanderbilt related teams, for all you do. I’m so thankful and grateful to God for placing you in my life when I needed each one of you, my heart is full. ### 4/5 — Incomplete *2026-07-14, version 11.7.2* MH@V often insists on payment for a copay. After a 23-year military career, I have TriCare for Life coverage for copays. This app gives no option for this, preventing going forward. ### 5/5 — Comentario *2026-07-09, version 11.7.2* El mejor hospital que he visitado, aquí todos han sido amables y excelentes con la evaluación y cuidado médico para mi papá, muy agradecida y lo recomendamos 100/100 ### 5/5 — Indispensable! *2026-07-07, version 11.7.2* I absolutely cannot imagine handling all of my appointments, medications, and communication with my doctors’ staff without having the app. I’ve had to do it before, but this is easier, faster, and gives eme access to the doctor’s notes, things I need to accomplish, and reminders about medications that need to be refilled. I’m able to complete pre-visit forms, surveys after every visit to communicate my satisfaction or dissatisfaction, and I have my list of meds with me at all times. ### 5/5 — A pleasure to use *2026-07-06, version 11.7.2* All the information is clearly visible and up-to-date. They My Health at Vanderbilt app is self-explanatory and the latest information is easily available. Good job. ### 4/5 — Test results aren’t prompt anymore 😢 *2026-06-29, version 11.7.2* I used to be able to get test results in my portal in just a couple of days. I had an MRI last Monday morning. It has now been a week later and I still don’t have results!!!😣 ### 5/5 — Great app for healthcare needs *2026-06-29, version 11.7.2* Vanderbilt has an amazing app for navigating all healthcare needs. ### 5/5 — Love this AP! *2026-06-24, version 11.7.2* During the past couple of years, I had to get my humorous bone replace with a cadaver bone, undergo chemotherapy, and had tons of appointments to keep up with. I couldn’t have done it without this AP! I absolutely love it. You can look up current, future and past appointments, message doctors, get test results and keep everything straight! Can’t do that with chemo brain! :) in PT and doing much better now, thanks to Vanderbilt and their caring staff. ### 5/5 — My Vandy *2026-06-19, version 11.7.2* I love my Vanderbilt app it’s so convenient, I can get all my results and check up coming appointments with ease. ### 5/5 — An excellent tool that simplifies healthcare management and improves patient-provider communication. *2026-06-18, version 11.7.2* The My Health at Vanderbilt app provides a fantastic, direct line of communication with care teams while putting my medical records securely in my hands. Quick and easy communication with healthcare providers. Immediate access to lab work, test results, and medical history. Fast tracking and renewal requests for current medications and refills. ### 2/5 — Scheduling appointments *2026-06-16, version 11.7.2* I would give 🌟🌟🌟🌟🌟but scheduling appointments are not an option. Very disappointing ### 5/5 — Mis vivitas médicas *2026-06-12, version 11.7.2* Exelente atención áreas limpias baños recepción consultorios etc ### 5/5 — VANDERBILT MEDICAL CENTER PORTAL *2026-06-11, version 11.7.2* Love immediate accessibility! ### 5/5 — Worth Learning *2026-06-10, version 11.7.2* It’s been worth the effort to learn the efficiencies of the My Health at Vanderbilt App/Portal. Messaging provider(s) is the most efficient tool, at least for me. When this is coupled with one who accesses multiple healthcare institutions and each use the Epic platform, the coordination of care is made all the more easier. I highly recommend My Health at Vanderbilt and the Epic platform in general. ### 5/5 — My Health at Vanderbilt *2026-06-05, version 11.7.2* Thank you for providing this portal! It really helps to get the information as soon as it’s posted. Relieves the unknown concerns! ## Most critical reviews (10 lowest-rated) ### 1/5 — My Chart *2026-07-29, version 11.7.2* The My Health at Vanderbilt has now been combined with the Heritage Medical system called My Chart. It is extremely concerning to me and other patients to see our private medical information combined and accessible to other providers on one online site. I don’t recall granting permission for my VUMC medical records to be combined and displayed on the website of another medical provider. What happened to privacy and consent to disclose medical information? ### 1/5 — My Health App *2026-07-23, version 11.7.2* Very difficult when you have more than one person in your family using the app. I cannot log into mine and my daughter’s account. I have called IT support but that has been no help. ### 1/5 — Dark mode please! *2026-07-19, version 11.7.2* The eyeball searing white background has got to go! ### 1/5 — Slacking *2026-05-26, version 11.7.2* I went thru the process of filling out a request form to find out my blood type and never heard anything back. ### 1/5 — Dr. *2026-05-21, version 11.7.2* Upset with the fact there is no way to contact the office directly. Vanderbelt pharmacy needed Dr. Milan to contact them regarding his approval for a medication I needed that required prior approval for and 2 days later have not received a response. Answering service said they could not connect me to, or contact the office directly. On the app I could find no way to send a message. ### 1/5 — BS - the app requires your phone be set to give them your precise location...always. *2026-05-13, version 11.7.2* Although it was convenient that I could set up an appointment with a new doctor in my app, I think it is absurd that they REQUIRE my phone be set to give them my precise location...always... in order to make the appointment. I consider this an invasion of privacy. They definitely do not need to know every place I go from now on - where I shop, where I walk my dog, when I visit a friend, when I'm home, etc. This is ridiculous. If they want us to check in electronically, they should just tell us we need to check in on our phone when we arrive. ### 1/5 — Isolates health care providers from people *2026-05-13, version 11.7.2* Can’t call them, can’t get in touch with them unless they want more money. Bad use of technology. ### 1/5 — Not a good place to go to *2026-05-05, version 11.5.3* Vanderbilt is starting to be the worse place to go to the emergency room is the worse ### 1/5 — Typical *2026-01-16, version 11.5.3* This is like just about everything else in the Vanderbilt health system. Clunky, inefficient, heartless, with only occasionally finding a bright spot. ### 1/5 — VERY DISAPPOINTING *2026-01-02, version 11.5.3* This app is incredibly frustrating to use. It frequently freezes, crashes, or closes out completely, often in the middle of a task. Scheduling appointments is especially problematic — I’m unable to schedule with doctors I haven’t seen before, which defeats the purpose of having an app for access and convenience. Instead of making healthcare easier, this app adds unnecessary stress and wasted time. I’ve tried using it multiple times with the same issues, so this doesn’t feel like a one-off glitch — it feels like a design and functionality problem. For a major medical system, this level of performance is disappointing. The app needs serious improvements in stability, usability, and appointment scheduling functionality. ## Most praised reviews (10 highest-rated) ### 5/5 — App *2026-08-20, version 11.7.2* Love it! Easy to use! ### 5/5 — Plenty of Information *2026-08-12, version 11.7.2* There is plenty of information on this site Pros: Enjoy ease of check in, pre check questions, copays, telehealth, messages to care teams and so much more Cons: The only downside in my mind is having test results immediately available to the patient. I feel like this causes patience to immediately go to the Internet to search what words and phrases mean when they should wait and be told by their physician. But overall, it is a great product probably the Cadillac of all patient portals ### 5/5 — My Health app *2026-08-12, version 11.7.2* The portal has been very valuable in communication with my providers. Also like being able to share with family members! ### 5/5 — First class care *2026-08-12, version 11.7.2* Any experience that I've had in the Vanderbilt system has been nothing less than first class. The difference in culture is noticeable the minute you walk into the hospital. Everyone is willing to help, and the follow up care is also excellent. Personal and empathetic. ### 5/5 — Best patient app I’ve encountered. *2026-08-10, version 11.7.2* My Health at Vanderbilt is very informative. You can always contact your healthcare providers for issues and they respond in a timely fashion ### 5/5 — Well executed App. *2026-08-04, version 11.7.2* One stop shop for all your records ### 5/5 — Easy *2026-08-03, version 11.7.2* Easy to use ### 5/5 — Cardiologist *2026-07-24, version 11.7.2* Dr McPherson is compassionate and so helpful. He is a blessing to his patients. ### 5/5 — Medical review *2026-07-24, version 11.7.2* I love Vanderbilt University Medical Center. They really know their patients and their needs. Very informative as well. ### 5/5 — So thankful *2026-07-23, version 11.7.2* This app has come such a long way. My youngest has a medical condition that requires a lot of imaging and we used to have to make sure we always had latest images on discs when we travel. Now we have access to his scans through this app anywhere we go. It’s a game changer for us. This app gets better each year! Thankful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*