# My Health Net CA — user reviews > 126 indexed App Store user reviews of My Health Net CA by Centene Corporation, rated 1.21/5 from 548 ratings. - Source: https://appshunter.io/ios/app/my-health-net-ca/id1319317066/reviews - App overview in markdown: https://appshunter.io/ios/app/my-health-net-ca/id1319317066.md - Rating breakdown: 5★ 17 · 4★ 6 · 3★ 10 · 2★ 9 · 1★ 492 ## What do users think of My Health Net CA? Overall sentiment: negative **Pros** - ⭐ Great healthcare coverage - 👍 Helpful customer service **Cons** - 🐛 App doesn't work at all - 🤯 Extremely frustrating experience - 💔 Terrible customer service - 🤷‍♀️ Confusing and unhelpful information - 🕰️ Slow and unresponsive app **Commonly reported bugs** - App won't open or load - Login issues and account not recognized - Incorrect or outdated information displayed **Most requested features** - Ability to view insurance card - Functionality to find in-network providers - Option to make payments through the app ## Newest reviews (20 of 126) ### 1/5 — What's going on here?? *2025-09-10, version 3.3.2* I simply wsnted my insurance ID card in my Wallet. I downloaded this app. Logged in, and it led me to another webpage, Ambetter Health. I logged into Ambetter and it asked me to link up with my Healthnet account. After all that, the site said they could not find my HN account. I just want my insurance ID Card in my Wallets app. Is it too much to ask??? ### 1/5 — unacceptable *2025-09-08, version 3.3.2* unacceptable ### 1/5 — Doesn’t work *2025-09-05, version 3.3.2* Terrible app and never work, I have no idea what is this app about? And what healthnet doing at all? ### 1/5 — Can’t even log in *2025-08-26, version 3.3.2* I know I have an account, but it made me make a new one. I made a new one, and I can’t log in. I get caught in a loop of entering my email, put in the verification code sent to my email, then put in password, to then put in another verification code. It just cycles between password and verification code. It has the phrase, “don’t close this window”, and I never closed the app, but I have to go to my email app to get the verification code it needs. For an app on a phone, that uses a single screen it impossible to not close the window if you email or text a verification code. If notifications are enabled with a banner it too quick for the length of code. I tried using my computer to look up the code in case the window switching was the issue. I’m still caught in the password/verification code loop. I tried restarting the app and I still get the same issue. There clearly needs to be some authentication testing and debugging that needs to be done. Why would you even push this release? ### 1/5 — Trash App *2025-08-25, version 3.3.2* Took six tries to log in using code sent by email. Then it doesn’t recognize my member number or the last six of my SSN. Gigantic waste of time. ### 1/5 — Don’t waste your time! *2025-08-23, version 3.3.2* This feels like it’s fake and or something hacked! It even uses a different portal inside to go to a website. So why would i need a stupid app and not just use the website or browser? Is this why insurance costs are higher? Also jumping back and forth between codes and passwords makes me also think it’s hacked or something trying to collect data and put it on all servers everywhere. I’m reporting this to the provider, because it useless and it doesn’t allow me To change anything the provider is not correct so it seems fishy like to made it up. So something is wrong wrong wrong and needs to be reported . The website is broken and it says it will relink to another site so what good is this ? Another excuse for California wasting money, a preschooler designed the app and links are al broken. So how does that help with insurance needs? Just use the paper card you got in the mail. And call because that is what you end up doing within the app. For some reason it wants to match me to a Medicaid patient or account. And I am a LAUSD, so this again is a California state tax payer function that is broken and bloated and wastes too much money! Shame on you California! And shame on Apple for allowing this app to continue with broken links to the app support and or the app maker. What a joke!!!! ### 1/5 — Can’t get past log in *2025-08-12, version 3.3.2* Can’t get past log in. So irritating. ### 1/5 — This app doesn't have any meaningful or useful functions. *2025-08-08, version 3.3.2* This app should be removed from the App Store. ### 1/5 — Trash app *2025-08-04, version 3.3.2* This app is absolutely dog water… the interface is outdated and does not allow to communicate properly with mobile. Takes for ever and is not helpful at all… it kinds of questions the ability to resolve anything with the insurance company. Is this health insurance even worth having??? Their investment in a basic app… says it all in regards their business with paying costumers… ### 1/5 — Is this app from 1991? *2025-07-22, version 3.3.2* My local boba store app is better than this app. My god do i really have to log in & get a code emailed even within the same session, and randomly i have to change my password then it says invalid, Seriously?? Most features dont work, interface designed by 10 year olds would be better. maybe theyll upgrade to fax machines by 2030, shockingly bad🤷‍♂️ ### 1/5 — Doesn’t work *2025-04-23, version 3.3.1* Just tried to create a login and it doesn’t even pull the record. It only lets you add member ID with specific digits that do not match your card OR last 6 digits of your social. Neither worked for me. App is useless if it can’t even connect to your record. ### 1/5 — Useless and featureless *2025-04-17, version 3.3.1* It’s great if you want to pay your bill. However, if you need any real information or need assistance, too bad. ### 1/5 — Useless *2025-04-17, version 3.3.1* Useless ### 1/5 — Archaic and useless *2025-04-05, version 3.3.1* Nothing works. Constantly asks to create a new account. It’s pointless ### 1/5 — Useless *2025-04-01, version 3.3.1* Gives me totally different insurance information from my insurance ID card. Difficult to get information. Useless app. ### 1/5 — Useless app *2025-03-11, version 3.3* This system is so outdated. I was a part of a different health insurance that is a small company and they had a better app with a face ID login. To find providers with this app it takes you to a different page and its so annoying because it loads for every filter you put on and it takes forever to load. My other health insurances app was quick to the point. They really need to update their system. Also lately i have been having problems with looking for providers. The page is always blank. The only good thing that i like about their provider search system is their map view. Thats about it, besides that their whole system is trash. ### 1/5 — Is this from 1991? *2025-03-11, version 3.3* My local boba store app is better than this app. My god do i really have to log in & get a code emailed even within the same session, Seriously?? Most features dont work, interface designed by 10 year olds would be better. maybe theyll upgrade to fax machines by 2030, shockingly bad🤷‍♂️ ### 1/5 — 2025 and this is it??? *2025-02-22, version 3.3* Almost no functionality, it doesn’t let you see claims, benefits, or provide id cards for Apple wallet. It’s literally the worst app i have used in the last 5 years. The people who made this should be ashamed. ### 1/5 — Doesn’t Work *2025-02-01, version 3.3* I had the app downloaded for a month. I have tried to log in and it just won’t allow me to. However, this past week I’ve noticed the app just will not load. I have uninstalled and reinstalled the app to cross out any reasons for it not working. I can confirm that the app still refuses to load. ### 1/5 — Os this from 1991? *2025-01-19, version 3.3* My local boba store app is better than this app. My god do i really have to log in and get a code emailed even within the same session? Seriously?? ## Most critical reviews (10 lowest-rated) ### 1/5 — A waist of time *2026-06-17, version 3.3.3* Totally useless. Can’t do anything. Can’t even look up EOB statements. Don’t bother with this app. ### 1/5 — Bad App *2026-05-07, version 3.3.3* Takes you to different websites and looks like scammers or fake ### 1/5 — Outdated & Slow *2026-03-12, version 3.3.3* This app along with their website is in desperate need of an update. Both are slow and clunky and do not always load my data. If I were CEO of this company I will be embarrassed by the customer experience that they have to offer. Shame on them! ### 1/5 — Got a new health net card won’t let login doesn’t work *2026-03-10, version 3.3.3* Worst app won’t let me login I got a new health net card won’t work fix your app. I even had to show my information to get on Percocet frustrating insurance. ### 1/5 — The Worst Insurance App *2026-02-26, version 3.3.3* There’s no messaging, no account access, nothing that’s available through the website. Basically, it’s a digital way to access your account number. ### 1/5 — Completely Useless *2026-01-22, version 3.3.3* This app should be taken down. It doesn’t do anything except display a virtual card. It also says I have no doctors, even though my portal on the web browser has a primary care assigned, and provides an 800 # to call instead. Nope. Sketchy. ### 1/5 — This sucks! *2026-01-15, version 3.3.3* I just got this insurance through my work. I can’t even get it set on the app I put my info in and it keeps telling me to keep rechecking my member id and even put my last 6 numbers of social and then it says it can’t find me. They also mail me 4 insurance card no other info other than about prescriptions and mental healthcare through telehealth. The other person is right it keeps redirecting you to other places makes no sense. ### 1/5 — Impossible to even log into this nonsense *2026-01-03, version 3.3.3* It sends verification codes randomly by itself for every move you take. Don’t waste your time. ### 1/5 — I feel like IEHP does a lot more for me than Health Net *2025-10-27, version 3.3.2* I’m actually loving IEHP more than Health than that because they cover my ambulance ride every time you guys won’t even do that. What a joke to pay insurance I’d rather be broke and beyond Medi-Cal than this. ### 1/5 — Literally nothing *2025-09-26, version 3.3.2* Just a please wait display for eternity it doesn’t even have a login ## Most praised reviews (2 highest-rated) ### 5/5 — Great *2023-05-22* I really love this healthcare. If it wasn’t for this healthcare I don’t know what my husband and I would have done. He was in hospitals good last two months with a pancreatic pseudo cyst that was big as two new born baby heads they had to do surgery. I tell you the only bills we receive was the small one like 20 dollars and one large one for 7000 ambulance ride☹️ ### 2/5 — Ambetter *2023-07-05, version 3.0* You Guys started off ok at first! Now suddenly your pages are coming up blank! Whenever i gonin to tey to make a payment to pay my bill I CAN’T!! Not showing me where the option is for payment, and when YOU SLIDE TO CERTAIN PAGES IT’S Blank!! Fix all Bugs IV’E INSTALLED and UN-INSTALLED 3 TIMES! Still NO CHANGE!! Please FIX IMMEDIATELY!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*