# My Health Toolkit® for BCBS — user reviews > 149 indexed App Store user reviews of My Health Toolkit® for BCBS by My Health Toolkit, LLC, rated 4.20/5 from 1,319 ratings. - Source: https://appshunter.io/ios/app/my-health-toolkit-for-bcbs/id1318516799/reviews - App overview in markdown: https://appshunter.io/ios/app/my-health-toolkit-for-bcbs/id1318516799.md - Rating breakdown: 5★ 899 · 4★ 155 · 3★ 31 · 2★ 41 · 1★ 193 ## What do users think of My Health Toolkit® for BCBS? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Useful and convenient - 🚀 Helpful information - 👍 User-friendly design - 🚀 Great app **Cons** - 🐛 Constantly doesn't work - 🐛 App not functioning - 🐛 Crashes and doesn't load - 🐛 Login issues - 🐛 Unreliable app **Commonly reported bugs** - App crashes on launch - Unable to download insurance card to wallet - Server issues causing login failures **Most requested features** - Bring back Face ID and Touch ID - Update provider information - Improve password reset process ## Newest reviews (19 of 149) ### 3/5 — Updates *2026-07-24, version 5.0.0* App is good until it updates then you have to call BCBS to get access to everything again cause it didn’t save anything when it updated ### 2/5 — Cannot Add ID Card to Wallet *2026-03-12, version 4.37.0* What should be a simple function for an app has not worked for me yet this year. Where’s the fix? ### 1/5 — App literally doesn’t work *2026-03-12, version 4.37.0* This app used to work fine but the last few months any time I try to open it it tells me the system is currently unavailable. This hasn’t changed or been fixed with any updates. Guess I’ll delete it ### 1/5 — App Not in Service *2026-03-08, version 4.37.0* Haven’t been able to log in for weeks due to app error saying “login currently unavailable please check back later” ### 1/5 — Does this app ever work *2026-03-06, version 4.37.0* Does this app ever work? Every time I go to log in it doesn’t work. I get a message that an error occurred ### 1/5 — Not functional *2026-02-24, version 4.36.3* App has been unusable for months now, beginning to think users have been left high and dry. Guess I gotta go back to the agony of calling BCBS directly with questions about claims & my coverage. ### 1/5 — Help! *2026-02-18, version 4.36.3* The facial app doesn’t work to login ### 1/5 — 2026 BCBS is not the same, Disgusting excuse for a Health insurance company. Profit over lives. *2026-02-15* After six years of coverage with BCBS SC under the EPO Silver Plan, which offered affordable premiums and copays, open enrollment for 2026 revealed significant issues. The same plan I had for many years saw its premium increase dramatically from $70 to $300 per month, despite offering lesser coverage and a less comprehensive formulary. Fortunately, I switched to a different provider, Ambetter by Absolute Total Care SC, which not only offers lower premiums but also includes adult dental and vision coverage—benefits that BCBS SC has never provided to everyday South Carolinians. This switch has been the best medical decision I’ve ever made. However, I have witnessed the devastating impact on my other family members, who had no choice but to remain with BCBS. Their plan's cost soared from $350 annually in 2025 to a staggering $1,300 per month for 2026, for a family of three living within the average American income range. This increase would have consumed approximately 40% of their income. To cope, they were forced to switch to a new HMO plan that offers minimal actual coverage, with $20 copays for generic medications that cost less than fifty cents to produce. Additionally, BCBS jeopardized my sister’s health by refusing to cover a life-saving medication she had taken since childhood—a brand-name drug for her thyroid disease. They refused to reimburse her for this medication, forcing her to pay out of pocket and rely on discount pharmacy programs to access a critical, life-dependent drug. In 2024, Blue Cross Blue Shield of South Carolina reported total revenue of over $5.16 billion and a net income exceeding $165.9 million, which starkly highlights their focus on profit over patients. Concurrently, with the federal government refusing to renew ACA Emergency Premium Tax Credits, BCBS SC’s rising prices and plan changes publicly demonstrate a profit-driven approach that prioritizes financial gain over human lives. **Developer response:** Thanks for using our mobile app! While we understand your frustration tied to your billing, in this review, you left no indication of an issue with our app. Were you experiencing any issues logging in, navigating to certain features or finding something within your account? If so, we're here to help! If your issues are strictly tied to an increase in billing, consider reaching out to customer service to discuss billing and coverage concerns. ### 1/5 — Absolute Garbage *2026-02-10* Obviously BCBS employees and their family members are writing positive reviews because no actual user of this app could possibly ever write a glowing review. The app constantly requires me to create a new password because it can’t seem to use the strong password I create and save in my phone more than a couple of times. The login I use on the app doesn’t work on the website. Half the time the app is unavailable. It’s garbage just like BCBS. Maybe quit overpaying your CEOs and invest in your freaking products. It’s hard enough to navigate this country’s broken healthcare system and pay out the nose for basic services. The very least you could do is offer functional tools. **Developer response:** While we appreciate your feedback, we do want to ensure your issues are being addressed. The login credentials you have created should work for both the app and if you are logging into your account through the website. You also should not have to create a new password each time you attempt to log in. We are here to help with any issues you are facing with our app. Please consider reaching out to us at dx.team@bcbssc.com for help. You also can use the "Experiencing a problem?" or "Contact Us" feature on to log in screen of the app for assistance. ### 1/5 — App is now useless *2026-02-03, version 4.36.3* I haven’t been able to use the app in at least a couple months now. I continue to get an error message that says the system is unavailable every time I attempt to log in. I used to use it pretty regularly so this is super frustrating. ### 2/5 — Cannot Add ID Card To Apple Wallet *2026-01-29, version 4.36.3* Updated 29 January. The update from the developer on 25 January has not resolved the error issue with the ID card not being available in Apple Wallet for me. I have the latest IOS version and deleted and redownloaded the app to try to fix. No luck. —————— The app seems good but the issue now is being unable to add my ID card to Apple Wallet. This is a beneficial feature that simply gives an error message with a code saying try again later. The error code is 00AWCRPS400. Tried re-downloading the app and rebooting phone but no change. Hoping that this is fixed in a future release. ### 1/5 — Apple Wallet Fail *2026-01-11, version 4.36.1* Even after this latest update, ID card fails to load to Apple Wallet. Received message “An error occurred.” ### 2/5 — Apple Wallet doesn’t work *2026-01-09, version 4.36.1* Error code 00AWCRPS400 every time I try the button to Add to Apple Wallet for the medical ID ### 3/5 — Cannot Add ID Card To Apple Wallet *2026-01-08, version 4.36.1* The app seems good but the issue now is being unable to add my ID card to Apple Wallet. This is a beneficial feature that simply gives an error message with a code saying try again later. The error code is 00AWCRPS400. Tried re-downloading the app and rebooting phone but no change. Hoping that this is fixed in a future release. ### 3/5 — Nice but…. *2026-01-06, version 4.36.0* ID on Apple wallet not working ### 2/5 — Constantly doesn’t work *2026-01-02, version 4.36.0* This app used to work great but now every time I try to open it it says that it’s unavailable. I’ve updated it and checked to see if there are updates and there’s nothing. Even uninstalling and reinstalling it does not help it work. ### 1/5 — Password Resets *2025-12-19, version 4.36.0* The password reset on this is ridiculous. Not allowing you to paste a password is just stupid. Ends up causing me to reset my password each time to something easy. ### 1/5 — Download of membership card to Apple fails on BOTH iPhone & iPad. *2025-12-01, version 4.35.0* I reviewed this problem with Toolkit Tech Support. App had just been upgraded. Not interested in discussing other than it was Apple’s fault. No indication that the techs were willing to explore further. Response was borderline condescending. ### 1/5 — Doesn’t work *2025-11-21, version 4.35.0* Tried to setup access without success. No help available to resolve the access issue ## Most critical reviews (10 lowest-rated) ### 1/5 — NO SIRVE *2026-07-30, version 5.0.0* No se puede abrís la app ni en la web ### 1/5 — Can’t login without making changes to phone *2026-07-29* Clicking “App Support” lands you on a dead page. I have two pwd mgrs, one for personal one for work. It will not acknowledge the personal one. It will not allow me to copy/paste my login info (I use 30 character passwords as a default), it will not save my face recognition settings and actually action them. Same crews won’t work on desktop website. Where can I file bug reports? ### 1/5 — Total dog shi app and service *2026-07-27, version 5.0.0* I’m paying $500/month for these f$&ing losers to have an app that doesn’t work. Yall suck do better ### 1/5 — App is always broke *2026-07-12, version 5.0.0* I can never log in. I always get an unknown error or the system is currently unavailable ### 1/5 — Did BCBS Go Bankrupt? Out of Business *2026-06-24, version 4.40.0* Has BCBS Gone Bankrupt or Out of Business. The app has not worked for quite some time. Trying to login online say system unavailable. Such a massive organization unable to provide basic access. ### 1/5 — Poor developer support *2026-06-10* I’m about to delete the app and just use the mobile website. Their Face ID function has NEVER worked and always throws error messages, yet when I’ve made the 2 attempts to contact support they make you enter in all this information to identify your system and then you hear nothing back. It’s pretty evident they have no idea how to resolve the issue, so their response is apparently to simply ignore it. **Developer response:** Hey, I appreciate you providing us feedback. While we understand you have had issues with our support team in past occasions, we would like you to consider emailing us additional information so we can research why you're having issues with our Face ID feature. Can you email us at dx.team@bcbssc.com to assist you? ### 1/5 — Didn’t Let me go 0 Stars *2026-04-22, version 4.38.0* It’s that bad. Worst app I’ve ever used ### 1/5 — Service down most of the time *2026-03-26, version 4.37.1* Very poor service ### 1/5 — App availability *2026-03-13, version 4.37.1* I have been unable to use the app for well over 6 months. I have the most recent version, I’m using the correct login information and get the error “currently unavailable” this is crazy! ### 1/5 — Never works *2026-03-13, version 4.37.0* Every time I try to log in to the app, it says the system is currently unavailable. It’s been like this for at least the last 6 months. But yeah record breaking profits for you guys obviously never leaves CEO pockets. At least make a decent app to steal our money. ## Most praised reviews (10 highest-rated) ### 5/5 — Download of membership card to Apple fails on BOTH iPhone & iPad. *2025-12-20, version 4.36.0* I reviewed this problem with Toolkit Tech Support. App had just been upgraded. Not interested in discussing other than it was Apple’s fault. No indication that the techs were willing to explore further. Response was borderline condescending. 12/10/25: Just downloaded & tested newest update. Still will not permit membership card download to Apple Wallet on iPhone 16 Pro nor IPad Pro…both running iOS 26.2. ### 5/5 — Cannot open the app *2025-10-13* Normally I am very happy with this app. But today I tried to open it and it says I need to update it to version 4.33.0. I went to the App Store and this version is not available. So until it is updated in the App Store, I cannot use the app at all, but even the old version. I tried to click on app support, but it says “not found”. I’m just out of luck. ### 5/5 — Easy to use! *2025-04-22, version 4.29.0* Easy to use! ### 5/5 — Very functional and efficient app *2025-03-05* I’ve never had a problem with the BCBS app and it’s always been helpful when I need information quickly and to check on things. Blue Cross Blue Shield has been an asset to my family for a very long time and only wish I could afford them forever. ### 5/5 — Useful and easy to navigate *2025-02-19, version 4.28.1* Nice to have my info readily available ### 5/5 — Great app *2024-10-03, version 4.25.0* Best insurance app ever! It’s so easy to use and it logs in all your information needed. ### 5/5 — Great and Easy App *2024-07-19* The app and website were a lot faster and easier than my HR department in getting me my information I needed! Glad this app was way to move around ### 5/5 — BCBS APP *2024-02-24, version 4.17.2* Good App! The App provides important information about the insurance coverages! ### 5/5 — Wonderful *2024-02-20* I can actually see what my insurance has paid and have not paid. ### 5/5 — Easy to use *2023-11-19, version 4.15.0* Very easy to use. I can find everything I need in minutes. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*