# My Heart Counts — user reviews > 110 indexed App Store user reviews of My Heart Counts by Stanford University, rated 2.33/5 from 3 ratings. - Source: https://appshunter.io/ios/app/my-heart-counts/id972189947/reviews - App overview in markdown: https://appshunter.io/ios/app/my-heart-counts/id972189947.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 2 ## What do users think of My Heart Counts? Overall sentiment: neutral **Pros** - 🚀 Easy to contribute to research - 📊 Potential to advance medical knowledge - 👍 Simple and straightforward **Cons** - 🐛 Crashes and stability issues - 🔋 High battery consumption - 📉 Inaccurate activity tracking - 🤔 Repetitive and redundant questions - 🤷‍♀️ Unclear instructions and feedback **Commonly reported bugs** - Login and authentication problems - Six-minute walk test not recording properly - Inconsistent data syncing and storage - Incompatibility with newer iOS versions **Most requested features** - Ability to input previous day's data - Integration with wearable devices and health apps - More detailed feedback and insights - Contact information for support and feedback ## Newest reviews (15 of 110) ### 4/5 — Daily check in fine; six-minute walk broken *2022-01-23, version 2.4.1* Generally my dialy report is easy & makes me feel useful. But for that couple of years the six- minute walk has failed to work. I start it and gives me instructions to start and never speaks to me again or records a result. ### 3/5 — The right idea *2021-08-25, version 2.4.1* Daily small survey is do-able. I would like resting HR instructions & prompt 1x per week, but no such function. 6 min walk test is nice. Improvements would be to make clear if activities from Healthkit were being used or not (I’m not certain if my workout yesterday was “recorded” or not. In the past, I would enter the data manually into this App, redundantly to entering it manually into the z health App … except the formats are different!). Further, the circle (yester, today, week) make no sense to me. ### 3/5 — Crashing iOS 14.2 iPhone 12 Pro Max *2020-11-14, version 2.4* Moved over to iPhone 12 Pro Max app crashes on open with Face ID.. Turned off Face ID and it ask for 4 digit code. Never set one up. Never asked to set one up. ### 4/5 — Starting up *2020-09-16, version 2.3.2* I would have preferred to have an instruction list to start up. I could refer to it rather than muddle along not knowing what to do or wether I was doing it correctly. ### 3/5 — Stopped working *2019-12-11, version 2.2* After I purchased the iPhone 11 Pro Max this app shuts down almost as soon as I open it. ### 3/5 — No feedback *2019-10-25, version 2.1.3* I guess the goal is to provide data but the person providing the data gets nothing for the effort. ### 3/5 — Good Idea, Poor Execution *2019-04-05, version 2.1.3* Simply put this app is neglected by the Stanford Team. It freezes up and has a variety of bugs. The MyHeart social media hasn’t been updated since 2016 and updates are few and far and don’t address the biggest issues so it’s clear this app isn’t a priority for Stanford. ### 3/5 — My watch component needs to be updated *2018-10-17, version 2.1.1* I have downgraded this app from a 5 to a 3 to alert the team that my the watch app won’t install because it needs to be updated. ### 4/5 — Read from Health *2018-10-12, version 2.1.1* I wish this app would gather information from Health app. Like sleep information. No point in me entering it everyday. ### 3/5 — Starting... *2018-08-28, version 2.1.1* When I checked the website and the app, I wasn’t aware I was already starting in the project. I am in a middle of a terrible flu. I am not at all able to do any of the physical tasks requested here. It will take me around a week before I am ready to start. I apologize if this compromises my participation in this project. Would you please get back to me. Thank you Maria Margarida Moniz 5105526293 ### 3/5 — Commentaries *2018-06-12, version 2.1.1* I do water aerobics for 1 hour 3 days a week. I exercise vigorously, but in cardiovascular terms it may only be moderate. I cannot tell. Some days were recorded as 12 or so hours sleeping. Not possible. It seems when I am working in the yard the app shuts off. Because I am out of WiFi range? ### 1/5 — Stuff that’s not right *2018-06-08, version 2.1* Mainly... you can’t go back and edit things on you profile or add import devices like a Apple Watch so that heart rate is monitored. Those two things are Huge problems with this very low quality app ### 2/5 — Keeps crashing *2018-05-31, version 2.1* Running iPhone X with latest iOS 11.4. I download and install app fine. Open for the first time, log in and it’s fine. But once the app hasn’t been used for a bit, I try to go back in and in constantly crashes back to the home screen. Have to delete app and data, re download app and same thing happens. ### 1/5 — New version crashes immediately on startup *2018-05-30, version 2.1* Unusable now. ### 2/5 — App Developer MIA!! *2018-04-23, version 2.0.3* This app has been languishing for months with no update to fix bugs and to optimize it for iPhone X. I went to the developer link in the App Store and sent an email to the address listed and had it bounced back ‘address not found’. Apple, please have this developer update their contact info or remove them from the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes constantly *2026-07-25* I’m frustrated because I can’t complete the surveys. The app invariably crashes while I take them. It even crashed when I tried to fill out the feedback form. ### 1/5 — Crashes after 20 seconds *2026-07-16* The app closes after 20 seconds and I lose all my work (like answering surveys) ### 1/5 — Constant crashing. *2026-04-23, version 4.0.3* The latest version on iOS 25.4.2 is constant crashing. Can’t get in to do any of the surveys and tasks ### 1/5 — Cannot get through enrollment *2020-07-10, version 2.3.2* Trying to verify email address. I have gone through this several times. I get the emailed link, tap it and it says my email address is already verified. But the app won’t let me proceed keeps telling me that I must verify. Sent email to help desk no response. No response. Gave up and deleted the app ### 1/5 — Doesn’t work *2020-06-27, version 2.3.2* It’s saying I’m not verified but then when I try to verify it says already verified. And their support email is invalid. ### 1/5 — App broken since update *2020-06-26, version 2.3.2* Freezes. Can’t sign in or reset password. ### 1/5 — inane 6 minute test *2020-06-25, version 2.3.2* the test stops if you switch to music. then after exactly 6 min, it wants you to sit comfortably for a minute. where? in the middle of the street? laudable goal. terrible implementation. deleted the app. ### 1/5 — Buggy *2020-05-16* The app is not working right after the last two updates from Apple. I do the 6 minute walk and at times it is hard for me to get it started. I have to tap the start button numerous times to get the timer started. Sometimes after it starts I get the message “Walk as far as you can” by the number of times I had to tap the Start button. If this happens then the app will just quit. Today I was able to get it started and heard the “3 minutes remaining” message. Sometime later I checked to see how much time was left, but the app showed the home screen and had quit. This behavior has been going on for quite sometime. I have an iPhone 11 and have the latest iOS installed. ### 1/5 — Inconsistency *2019-10-24, version 2.1.3* Somehow the phone is not saving my history answers about smoking, etc. This is very frustrating ### 1/5 — Hardly confidence inspiring *2019-02-14* The current app, updated recently, seems half-baked. That is, activities responses do not register when completed. Walking activity test is unrealistic, asking participant to sit down immediately upon completion. It’s as if app’s designers have not tested in real world. App will not accept ‘no’ as response to 23&me sharing; not possible to opt out of sharing. Developer web site link is hopelessly outdated, describing Apple’s iPhone models as 6s and 7s which this current app is designed for. Yikes! All in all, not very confidence building in terms of sharing one’s biometric data . Lack of attention to these visible details and awkward interface certainly give pause, and this only after just getting started. Well-intentioned, but hardly thought through. There are very concerning disconnects. One wonders if data gathered here suffer as well. Is this project really being supervised? **Developer response:** Thank you for these feedback. Version 2.2 released today should address these concerns. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and helpful *2026-05-11, version 4.0.4* Really enjoying the MHC app. Interface is easy to use and navigate. Viewing health data and trends is very helpful and clear. Feels responsive, polished, and user friendly. Excited to be using this going forward and seeing what research comes from it. ### 5/5 — Outstanding updates! *2026-05-11, version 4.0.4* This app has really gotten better in recent months! Way to go to the dev team ### 5/5 — An easy way to contribute to research *2023-08-06, version 2.4.1* Making my daily entries is quick and easy ### 5/5 — Application freezes *2020-06-25, version 2.3.2* This application wasn’t tested by developers. It’s freezing as I trying to set it up. Trying to send an email to support team, getting a message that email is not valid. ### 5/5 — Learning how to navigate *2018-09-09, version 2.1.1* Just starting, learning how to navigate ### 5/5 — Winners never quit, quitters never win! *2018-03-31, version 2.0.3* This is a great app to keep up with your everyday accomplishments. ### 5/5 — Read sleep data? *2017-12-26, version 2.0.3* Can it be setup to read the sleep data from health? I answer this question every day after looking up the data in the health app. ### 5/5 — Data for the good guys *2017-10-13, version 2.0.2* It’s easy to use and could provide data to allow improvement in healthcare. Knowledge is power to make changes. Everyone should help. It’s easy ! ### 5/5 — MyHeart *2017-09-20, version 2.0.1* Easy to use and hopefully provides potential warning signs for heart problems based upon many users and long term data tracking. Probably half of the times I have no entry, I simply forgot. Would be helpful for accuracy of your data base if one could enter excel ISE 1 or 2 days later. Connecting to genetic based data like 23andMe could provide even far greater insight into roles of genetics, exercise, medical history to provide better guidance to users. Currently used tables for predictive heart issues seems very poor. I cycle many weekend days--Sat or Sun for 2+ hours with an average HR of 126-127 and peak of 140+ for 3-5 min 2or 3 times on hills, so estimate I must be in the upper 2-3%, maybe 1% in fitness for a 75 year old male and my life expediency seems less than average--seems to make no sense to me. It would also be great if you could connect into MapMyFitnss or any of their related Apps as I & I think many users wear a HR Monitor & I suspect max HR & recovery time are better predictor of heart health than what you are measuring. Would also be convenient if one could log exercise a day or two later as I sometimes forget to enter until the next day. It's certainly easy to use & I hope someday in the future, you will post any publications of what you've learned. ### 5/5 — It works *2017-04-11, version 2.0.1* ... but doesn't do much The important thing is that you take part, to enable aggregate collection of information. Especially now that it works outside of just USA. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*