# My Helan > Online health insurance platform for managing policies, claims, and documents. (iPhone/iPad app by Helan Onafhankelijk Ziekenfonds.) - Source: https://appshunter.io/ios/app/my-helan/id1045894151 (this page in markdown: same URL + `.md`) - Developer: [Helan Onafhankelijk Ziekenfonds](https://appshunter.io/developer/1045894150) - Category: Medical, Health & Fitness - Price: Free - Rating: 5.00/5 from 2 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 61 MB - Languages: Dutch, English, French - Released: 2015-10-21 - Data updated: 2026-08-05 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/my-helan/id1045894151/reviews.md ## What is My Helan? My Helan is your online health insurance platform. View your file, find a Helan office or post box near you, follow up on reimbursements, replacement income and extra insurances, download stickers and travel documents and view your health insurance mail. The app also makes it easy to request reimbursements for your Helan benefits (e.g. sports club membership fees, glasses and lenses, camps, etc.). Take a picture of your reimbursement form, send it to us and we will do the rest! ## Key features - View insurance file - Find Helan offices - Track reimbursements - Submit claims via photo - Download travel documents - View health insurance mail ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/my-helan/id1045894151/reviews.md ### 3/5 — Overzicht tussenkomst *2026-03-26, version 26.12.0* Ik probeer overzicht te maken van terugbetaling van tandarts maar krijg telkens boodschap “ oeps probleem. We proberen het zo snel mogelijk op te lossen.” ### 4/5 — Langue *2026-03-17, version 25.48.1* Je désirais commander des vignettes, pas moyen… Je vais faire la demande par la poste. Sinon j’ai toujours été satisfaite de vos services. Merci ### 1/5 — Onbruikbaar *2026-03-13, version 25.48.1* Inloggen werkt gewoon niet. Niet via itsme, niet via mygov…. In feit verwijst de app je ook gewoon door naar de website. Het nut van de app ontgaat mij dan ook. ### 3/5 — Altijd opnieuw inloggen + IOS 26 design *2026-02-09, version 25.48.1* Altijd als je de app opent moet je telkens opnieuw inloggen. Dat is vervelend. Ook het design van de app van de navigatiebar beneden staat niet alles goed op voor grote toestellen zoals iPhone 16 Pro Max. Het IOS 26 liqued glass design ontbreekt ook nog. ### 4/5 — Via itsme *2025-10-08, version 25.28.4* Nogal omslachtig via Itsme ### 1/5 — Kan niet inloggen *2025-08-26, version 25.28.3* App op iPhone werkt niet: kan niet inloggen, noch met paswoord, noch met itsme. ### 2/5 — New login *2025-05-07, version 25.8.2* The app itself is good but the since the new login procedure (with passkey) it is less user friendly to login ### 1/5 — Login met face Id is niet meer zo smooth als voorheen *2025-03-17, version 25.8.1* Ik krijg een tussenpagina in de app om in te loggen terwijl ik voorheen na face Id meteen ingelogd was ### 4/5 — Gemakkelijk *2025-03-04, version 25.8.1* Zeer gemakkelijke app. Wat wel nuttig kon zijn is de mogelijkheid om opmerkingen bij een terugbetalingsaanvraag te kunnen meegeven. Ook het annuleren van een aanvraag om dat je te laat merkte dat deze onvolledig was. En als laatste een eenvoudige manier om ontbrekende documenten aan een verstuurde aanvraag toe te voegen. ### 4/5 — Handig *2025-02-01, version 24.37.3* Handig maar soms lang zoeken om iets te vinden. Waarom kan ik itsme niet langer gebruiken om in te loggen,? ## Frequently asked questions about My Helan ### What can I do with My Helan? My Helan allows you to view your health insurance file, find nearby offices, track reimbursements and extra insurances, download documents, and view your health insurance mail. You can also easily request reimbursements for benefits like sports club fees or glasses. ### How do I submit a reimbursement claim with My Helan? Submitting a reimbursement claim is simple. Take a picture of your reimbursement form within the app and send it to Helan. They will then process the rest of your claim. ### Is My Helan available on Android devices? Based on the provided data, My Helan is supported on iPhone and iPad. Information regarding Android device compatibility is not specified. ### How often is My Helan updated? The latest version of My Helan is 26.20.0, and it was last updated on June 1, 2026. This indicates a recent update, suggesting the app is actively maintained. ### What is the user rating for My Helan? My Helan has a very high user rating of 5.0 stars, based on 2 ratings. This suggests a positive user experience among its current users. ### Does My Helan have ads? Yes, My Helan contains advertisements. This is indicated by the 'hasAds' flag being true in the application data. ### What is the age rating for My Helan? My Helan has an age rating of 4+. This means it is suitable for users aged 4 and older. ### Is My Helan free to download? Yes, My Helan is free to download and use. There are no upfront costs associated with acquiring the application. ## Version history (last 5 releases) ### 26.20.0 — 2026-06-01 This update includes some improvements and bug fixes for the My Helan app, including: - A correction of the card number on de digital EHIC - Accessibility improvements Download the update to fully enjoy the improved functionality! ### 26.12.1 — 2026-04-21 This update includes important bug fixes. Download it now to make the most of the new improvements! ### 26.12.0 — 2026-03-26 This update includes important improvements and bug fixes for the My Helan app, including: - The Global Medical Record has been added on the page Insurances - Login improvements - You will be warned via a pop-up in case of a session timeout. Download the update to fully enjoy the improved functionality! ### 25.48.1 — 2025-12-18 This update includes important bug fixes and optimizations for better performance and a smoother experience. Download it now to make the most of the new improvements! ### 25.28.4 — 2025-08-27 This update  includes important bug fixes and optimizations for better performance and a smoother experience.  Download it now to make the most of the new improvements! ## Apps similar to My Helan | App | Rating | Price | Category | | --- | --- | --- | --- | | [DKV Assurance](https://appshunter.io/ios/app/dkv-assurance/id911321769) | 4.5 (85) | Free | Medical | | [MyOnlineCalendar](https://appshunter.io/ios/app/myonlinecalendar/id698657526) | — | Free | Medical | | [Wanda](https://appshunter.io/ios/app/wanda/id1474207982) | — | Free | Medical | | [112 BE](https://appshunter.io/ios/app/112-be/id1249304307) | 5.0 (1) | Free | Medical | | [Alan Belgium Health Insurance](https://appshunter.io/ios/app/alan-belgium-health-insurance/id1535009248) | — | Free | Medical | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-05.*