# My HKBN: Rewards & Services — user reviews > 63 indexed App Store user reviews of My HKBN by Hong Kong Broadband Network Limited. - Source: https://appshunter.io/ios/app/my-hkbn-rewards-and-services/id586153084/reviews - App overview in markdown: https://appshunter.io/ios/app/my-hkbn-rewards-and-services/id586153084.md ## Newest reviews (18 of 63) ### 1/5 — Never able to login *2023-03-23, version 9.3.4* I used this app 1 year ago. It always shows “Servers are too busy, please try again later.”, no matter what time of the day. I eventually gave up. I tried again today as I have to check the details of appointment for on-site maintenance. The server is still too busy. Nothing is fixed after this 1 year time. I will never use HKBN again after the contract ends. ### 1/5 — Cannot login *2023-03-19, version 9.3.4* All it says is server busy, can’t login at all ### 1/5 — Failed login *2022-12-24, version 9.3.0* server busy all the day ### 1/5 — The push notification is really annoying *2022-08-04, version 9.2.6* Is there any method to close the promotion notification??????????? I only want to receive notification about the service. ### 1/5 — 入唔到ac *2022-06-22, version 9.2.5* 唔知點解login唔到 係網站改埋pw 都係度login唔到 ### 1/5 — Very buggy app. *2022-05-15, version 9.2.4* The app require lots of update too frequently. Not a good thing. ### 1/5 — Very difficult app to use *2022-05-08, version 9.2.4* Need to improve ### 1/5 — Very difficult to login and redeem rewards *2022-04-02, version 9.2.3* Tried email address, account number, name in different format to finally got password to change and then many codes to confirm. First time in life got such a complicated login procedure. How come someone could design this and then still figuring out how to redeem rewards. ### 1/5 — Rubbish app, always disconnect when using live chat *2021-12-16, version 9.1.9* When using the live chat to contact CS, the app always show disconnected when I switch to another app or screen, and everything need to start over, difficult to use! ### 2/5 — Mobile data usage is tough to find after app update *2021-11-24, version 9.1.7* Mobile data usage checking should be the most frequently used function in the app. Before the app update, it can be found in the account page easily after login. Now, (1) I need to press an extra button in my mobile account page, (2) provide a OTP, even after login? (3) select period (obviously current month!), (4) expand the tap “local usage” (obviously local!). All in all, the original design is much better. This change is good-enough reason for customers to change service provider honestly….no matter which age group ### 1/5 — Always service busy *2021-11-23, version 9.1.7* Rubbish app! I just want to check my bills but it keeps saying service busy when i tried to login ### 1/5 — Difficult to use *2021-11-17, version 9.1.7* supper difficult to use! disconnect the live chat EVERY TIME when my screen auto dim out or i switch to other app or go to photo for checking more data/info ### 1/5 — Slow and unresponsive *2021-08-30, version 9.1.3* Rubbish app. Lagging all the time. Feels like using app created 15 years ago ### 1/5 — Your app doesn’t work after latest update *2021-08-22, version 9.1.2* Cannot login to the app after the latest update in August 2021. Better fix it quick ### 2/5 — Constant update required *2021-08-18, version 9.1.2* it is like every time I open the app I need to update it, it is a problem when I’m not connected to Wi-Fi. I wish there’s a improvement on this. ### 1/5 — Rubbish *2021-08-10, version 9.1.1* So rubbish that you cannot login, and ask to track you but with no “no” option ### 2/5 — Too frequent for updates *2021-07-11, version 9.1.0* I’m so confused why the app asks so frequently. Almost 3-4 times every month ### 2/5 — Please stop keep asking your customers to update the app!!!!!! *2021-06-25, version 9.0.8* So annoying to ask me to update the app every time when open it!!!! Please try to upgrade your system to minimize the update frequency ## Most critical reviews (10 lowest-rated) ### 1/5 — 好好改下增加日卷嘅操作流程 *2026-01-23, version 9.6.5* Global sim 增加入卷，又駁返入去網站重新log in，你啲UI廢唔廢啲啊？有錢都唔識賺。好好等夠錢改下個ui 啦 ### 1/5 — Require frequent update *2025-10-26, version 9.6.4* Too many updates for an app that only used for paying the internet fee. It is totally unnecessary, even apps like bank and other payment app no need for this demand of security and update. ### 1/5 — Vam *2025-04-29, version 9.6.0* It’s not working all the time ### 1/5 — Face ID not working *2025-02-26, version 9.5.8* Face ID not working ### 1/5 — Rubbish app *2025-02-24, version 9.5.8* The only way for online bill payment is downloaded this rubbish app. Speechless ……. ### 1/5 — Extremely fail design *2024-12-26, version 9.5.6* When you use OTP, it goes to the otp password page and automatically said. “Wrong password” and back to the login page. It doesn’t give me a chance to type the OTP. ### 1/5 — Fix bug please *2024-09-08, version 9.5.5* 想查詢global sim日卷使用情況，結果幾日都仲話進行系統升級工程 ### 1/5 — 垃圾app *2024-06-04, version 9.5.0* 密碼一定login唔到 一定要email OTP 客服BOT答非所問 chat room lag 到打唔到中文字 ### 1/5 — Too bad *2023-06-17, version 9.3.8* 收唔到 ### 1/5 — 垃圾APP *2023-06-16, version 9.3.8* 強迫人更新才能使用 ## Most praised reviews (10 highest-rated) ### 5/5 — New user interface is brilliant *2019-02-15, version 6.1.0* -showing all user info is easy to read -loading much fast ### 5/5 — Good functionality *2015-12-08, version 3.4.0* I feel it is one of best apps among different telecom / internet service providers. Full range of functionality and user-friendly. ### 5/5 — Finally can view though app *2014-01-25, version 2.1.0* Good enhancement Finally 似返啲樣 ### 5/5 — Improved *2013-08-26, version 2.0* Previous version is rubbish! Great improvement! Updated version has more function and clear interface! ### 5/5 — User friendly *2013-04-15, version 1.1* Easy to check statement and change account password, good try! ### 3/5 — Bug *2019-02-14, version 6.0.0* Apps get crash when it latest version well (Iphone8) ### 3/5 — So hard to login! Suggest do revamp! *2018-06-28, version 5.0.0* (Under good WiFi network condition) I updated my app to this latest version and I cannot login. Then I delete the app and re-install, still failed to login. The first app launch takes more than 20 seconds to set up the app. And the login loading indicator always spins more than 20 seconds. ### 3/5 — Cannot open the app at all *2015-05-11, version 3.1.1* Got kicked out by the app immediately every time when I try to start the app. Please fix this ASAP ### 2/5 — Global SIM *2024-09-06, version 9.5.5* Fail to check the usage and balance of global SIM, keep showing system update. ### 2/5 — AI CS is rubbish *2023-06-01, version 9.3.8* It is not effective in handling complicated questions, and not able to transfer to real person. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*