# My HKT — user reviews

> 8 indexed App Store user reviews of My HKT by Hong Kong Telecommunications Limited, rated 1.54/5 from 13 ratings.

- Source: https://appshunter.io/ios/app/my-hkt/id664964247/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-hkt/id664964247.md
- Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 10

## Most critical reviews (8 lowest-rated)

### 1/5 — Terrible, never works on first try

*2025-05-19*

Always “under maintenance.” Have to try to login dozens of times before I can get what I need

### 1/5 — Always Down

*2025-03-21, version 2.3.44*

Always running system updates and maintenance during inconvenient hours.

### 1/5 — This company ask ppl to submit proof of address.

*2024-07-10*

This ppl think Honest ppl do not exist anymore? This is an insult to me. I will not like it.

### 1/5 — A joke of an app

*2024-01-23*

The company that’s responsible for me connecting to the Internet can’t seem to make a functioning app to pay your bill. Logs out constantly or flashes the same system maintenance alert for 6 attempts before finally letting you in. Please hire some software developers that actually know what they’re doing.

### 1/5 — App doesn’t work anymore

*2020-10-12, version 2.3.8*

Can’t open, can’t update, can’t pay my bill.

### 1/5 — Not stable and has some usability flaws

*2015-01-15*

It's ironic that a telecom company can't make a usable app. The built-in chat function can't work if you try to reload it. It says other windows need to be closed first but there is no way to close them. I've spent more than an hour wasting my time trying to get in contact with them. Just bad service and this is what happens when u had a monopoly.

### 3/5 — Works but could be better

*2015-12-28, version 1.2.3*

Does everything you want but design could be improved and it doesn't support iPhone 6 and above resolution.

### 5/5 — Grateful for supporting the disaster victims in Tai Po

*2025-12-01*

Emergency services help disaster victims overcome difficulties.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*