# My Home Telecom — Your Home Telecom Connection

> Your Home Telecom Connection (iPhone/iPad app by Home Telecom LTD.)

- Source: https://appshunter.io/ios/app/my-home-telecom/id6755385439 (this page in markdown: same URL + `.md`)
- Developer: [Home Telecom LTD](https://appshunter.io/developer/1853541857)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 5 MB
- Languages: American English
- Released: 2025-11-18
- Data updated: 2026-07-17
- User reviews in markdown: https://appshunter.io/ios/app/my-home-telecom/id6755385439/reviews.md

## What is My Home Telecom?

Take control of your home internet and account with My Home Telecom, the smart and effortless way to manage your broadband, stay connected, and get support when you need it.

Designed exclusively for Home Telecom customers, the My Home Telecom app gives you more control at the palm of your hand. From managing your Wi-Fi and checking your connection to viewing bills, updating account details, and accessing support, everything you need is just a tap away.

Key Features

* Connection Management: Manage your broadband connection with a redesigned Connection area, making it easier to check, test, and control your service.
* Wi-Fi Management: Update your Wi-Fi name, change your password, manage security settings, and keep your home network configured the way you want it.
* Wi-Fi Heat Map: Use the Wi-Fi heat map tool to help understand wireless coverage around your home and identify areas where your signal may need improving.
* Device Oversight: View devices connected to your network, including offline devices where supported, so you can better understand what is using your connection.
* Speed Checks and Diagnostics: Run speed tests, check your broadband performance, and use built-in tools to help identify connection issues.
* Fault Reporting: Report issues quickly, upload photos where needed, and give our support team the information they need to help resolve problems faster.
* Billing and Payments: View bills, invoices, payment history, and clearer information about what you are paying for directly inside the app.
* Billing Queries: Raise disputes for payments or charges, track billing queries under review, and request to close a query from your wallet.
* Direct Debit Management: Manage and update your Direct Debit details, including your payment date and bank account information where available.
* Account Management: Update key account details, manage contact information, nominated contacts, marketing preferences, add-ons, loyalty information, vulnerability details, and power of attorney information.
* Upcoming Changes: See upcoming account changes in one place, making it easier to keep track of what is changing and when.
* Live Chat Options: Access live chat from inside the app, making it easier to get help when you need support.
* Smart Notifications: Stay informed with alerts about outages, service updates, performance insights, and Wi-Fi optimisation tips.
* Dark Mode: Choose between light mode, dark mode, or your device settings for a more comfortable app experience at any time of day.

The latest version also includes bug fixes, stability improvements, visual enhancements across connection and testing screens, and fixes for loading issues to help make the app smoother and more reliable.

With My Home Telecom, you are always in control. Manage your connection, monitor your service, view your account, and get support with ease, all from one simple app.


## Version history (last 5 releases)

### 3.0.1.4 — 2026-07-07

In this update, we’ve fixed several bugs and made the process for adding third-party hardware easier, smoother, and more automated.

Spotted a bug? Let us know at appbugs@ta1.co.uk.

### 3.0.0.4 — 2026-05-27

We’ve added new features to give you more control over your account, billing, payments, and support, while also improving the overall performance and reliability of the app.

- App improvements
This version includes general bug fixes, loading improvements, and stability updates to help make the app smoother and more reliable.

- Manage your account
You can now view and update more of your account information in the app, including contact details, nominated contacts, marketing preferences, add-ons, loyalty details, vulnerability information, and power of attorney details.

- View upcoming changes
Keep track of upcoming changes to your account in one easy-to-find place, so you can see what is planned and when it is due to happen.

- Bills and payment history
Your billing information is now available in the app, including bills, invoices, previous payments, and clearer details about your charges.

- Raise and track billing queries
You can now dispute a payment or charge, follow the progress of billing queries under review, and request to close a query from your wallet.

- Direct Debit options
Where available, you can manage your Direct Debit details, including your payment date and bank account information.

- Improved support access
Live chat options are now easier to find in the app, helping you get support more quickly when you need it.

- Appearance settings
You can now choose between light mode, dark mode, or your device’s default setting for a more personalised app experience.

### 2.3.3.6 — 2026-05-15

Version 2.3.3.6 includes bug fixes, stability improvements, and key upgrades across connection testing and Wi-Fi management.

- Bug fixes and stability improvements
This release includes general reliability improvements, including a fix for an issue where some users could see a white screen when the app loaded.

- New heat map tool
You can now walk around your property and build a Wi-Fi heat map inside the app. The tool uses your device’s direct RSSI connection to your router and network to help identify stronger and weaker coverage areas around the home.

- Connection area redesign
The Wi-Fi area in the navigation has been renamed to Connection, with a fully redesigned connection section for a clearer view of your network.

- Wi-Fi management split out
Wi-Fi management settings now sit in their own dedicated area, making it easier to find and manage network name, password, and related settings.

- Offline devices now shown
The Devices page now shows offline devices for supported hardware that stores previous device history, so you can see devices even when they are not currently connected.

- Visual upgrades
Several screens have been refreshed to make connection tools, device information, and testing features easier to understand and use.

### 2.3.3.5 — 2026-03-27

Further bug fixes and future release improvements 

Spotted a bug? Let us know at appbugs@ta1.co.uk

### 2.3.3.1 — 2026-03-20

Bug fixes and future release improvements 

Spotted a bug? Let us know at appbugs@ta1.co.uk

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## Related topics

[my home telecom](https://appshunter.io/ios/topics/my-home-telecom) · [home telecom](https://appshunter.io/ios/topics/home-telecom)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*