# My Impact — user reviews > 67 indexed App Store user reviews of My Impact by Better Impact Inc., rated 2.50/5 from 126 ratings. - Source: https://appshunter.io/ios/app/my-impact/id1445454149/reviews - App overview in markdown: https://appshunter.io/ios/app/my-impact/id1445454149.md - Rating breakdown: 5★ 28 · 4★ 14 · 3★ 13 · 2★ 12 · 1★ 59 ## What do users think of My Impact? Overall sentiment: negative **Pros** - 👍 Easy to sign up for shifts - 👍 Convenient for scheduling - 👍 Can log hours for resume - 👍 Start/stop clock from app - 👍 Better than website **Cons** - 🐛 App is broken/unusable - 🐛 Blank home page - 🐛 Cannot see hours/shifts - 🐛 Login issues - 🐛 App crashes frequently - 🐛 External links not working - 🐛 'Add to calendar' broken - 🐛 Customer unfriendly - 🐛 No updates in years **Commonly reported bugs** - Cannot see hours or find shifts - App is full of bugs - App does not work on iPhone or computer - Report a problem page doesn't exist - App displays only logo, nothing else happens - Blank white page after update - Add to My Calendar feature not working - App only shows loading screen - External links no longer work - App keeps crashing on iPhone 16 - App is filled with glitches, bugs, and lags - Constantly getting booted off the app - Home tab pops up as blank - Files button disappeared from Main Menu - Crashes 50 percent of the time - Nothing appears as a menu in the app - Unable to login, no email notice for forgotten password - Stuck on website, cannot get into mobile app - Some shifts showed, some didn't - App does not work with iPhone 12 - App won't do what it's supposed to - App will not use add to calendar - Username and password will suddenly not work - Email with password reset instructions never arrives - Does not recognize password, have to create new one - Clocking in and out isn't working on phone - Logo is messed up - Home page is always blank - Calendar feature doesn't work - Errors when clicking 'start clock' - App does not show any schedules - Menu is frozen, nothing works - Cannot get in, reset password doesn't work - Won't load - Freezes - App crashes when trying to add activity to calendar - No updates in a year, bugs in iOS 15 - Hours feature incorrectly stores data - App won't work if you haven't signed up to a pcyc page - All I get after signing on is my name on a blank page - Nothing showed up, just a blank screen - Offers no options to see volunteer opportunities - Cannot write volunteer work down - Cannot merge accounts and now locked out - Won't open up now - Does not pick up all scheduled commitments - Cannot figure out how to make an account - Troublesome password change - App would work much better inside out - User profile completed, but nothing happens - Website links take you back to the full site - Does not open to the volunteer page - Countless hours wasted attempting to get this junk implemented **Most requested features** - Fix 'add to calendar' function - Improve user-friendliness - Add dark mode/change color scheme - Add alert for new shifts - Overview calendar view - Ability to switch between multiple accounts - Add administrator access app - Add organization feature - Send to printer/pdf function - Merge accounts easily ## Newest reviews (18 of 67) ### 3/5 — Latest update broken ‘add to calendar’ *2025-09-18, version 1.0.39* I quite like the app for booking shifts where volunteer. However some desktop functionality is missing. Last update broke ‘add to calendar’ function on my phone and iPad. Awkward to have to log on to laptop to do it. ### 2/5 — Does not work *2025-09-17, version 1.0.39* The app won’t work on my phone please help me! ### 2/5 — Change the colour please *2025-06-16* The colour scheme is too dark when selecting from the menu.. please change it thanks ### 3/5 — App Crashing *2025-04-29, version 1.0.30* My app keeps crashing on iPhone 16. I didn’t have this problem with my iPhone 12 mini! ### 1/5 — The worst app I have ever used *2025-02-06, version 1.0.30* Title. This app is filled with glitch, bugs and lags a lot. If the app developer is seeing this please fix your app ASAP!!!!!!!!!!! ### 1/5 — Ugh *2025-01-01* I HATE using this app, but it’s the only one used for volunteers at my local shelter. I’m constantly getting booted off the app right after logging in. It happens to everyone where I volunteer. The only thing that fixes it is restarting my phone (or ipad). That gets old fast. Please tell me why there have been no updates in 2 YEARS?? ### 3/5 — Home Page Glitch *2024-12-17* I love My Impact on the web browser but unfortunately it is a bit glitchy on the phone app and the Home tab pops us as blank rather than showing the content. ### 1/5 — [Files] button disappeared from the Main Menu *2024-11-10* Why was [Files] button removed from the Main Menu? It was critical to my functioning. ### 1/5 — Crashes 50 percent of the time *2024-11-02, version 1.0.30* When it works, it works. But half the time it doesn’t. ### 1/5 — Help please *2024-10-13, version 1.0.30* Hi nothing appears as a menu in my app. It just says hello to my name and gives me the me page for my contact details. Nothing else works ? I’ve read the help menu but can’t see how to fix this - I hope you can help as I’ve applied for a volunteer role through this so now wondering if it has been received. Thanks ### 1/5 — Unable to login *2024-07-22* I created an account several weeks ago before I left for vacation and now I cannot get in. Our guest services person filled in my volunteer hours last week. Now I try to enter for this week and am unable to do so. I never get the email notice when filling out the form for forgotten usernames/passwords! Terrible app! ### 3/5 — Stuck on webste *2024-06-20, version 1.0.30* I can’t get into my app. From inside the app, I went to the site guide on myimpact.com, the browser. I am stuck on the website and cant get into the mobile app. Ive tried reloading the app. When I click on open it takes me back to this Site Guide website. How can I get into the mobile app to see my hours, opportunities? ### 2/5 — Insufficient *2024-05-18* All that I wanted to do was find some new shifts and see if anything different ir interesting was posted. Some showed, some didn’t. If I knew what day to look at I could find the new shifts. If I didn’t know the day then it was hit or miss. Overall, I wouldn’t trust this app. ### 1/5 — This App does not work *2024-03-26* I have an iPhone 12, this doesn’t work with my phone. It has a page that says hi- plus (my name!). But, this is the only function I can see. I am reasonably good with technology. This site is not working. Please fix for iPhone 12. Thank you ### 1/5 — Doesn’t work. Horrible customer service. *2024-01-17* After 4 1/2 days of trying to get this stupid app to work, it still won’t do what it is supposed to. All I can do it update my contact and change my profile picture. After discussing this with the organization that I want to volunteer with, they can’t figure out how to fix it either. I wouldn’t recommend using this app. If I could give it negative stars, I would. ### 3/5 — iPhone pop calendar push *2023-10-03* Recently after the 3rd iPhone update in a month. The app will not use add to calendar. Called Apple, doing the usual reinstall as last measure. ### 3/5 — Issues with keeping my account open *2023-09-07, version 1.0.30* I have been using MyImpact for several years to sign up for volunteer shifts at a draft horse rescue (Gentle Giants). Mostly it has worked well and has used the Apple phone facial recognition features to populate the username and password, giving me quick access. However, it has completely shut me out of the app three times. The username and password will suddenly not work at all. If I request to change the username or password, it promises to send me an email with instructions to reconnect, but the email never arrives (multiple tries). Each time, the administrator in my organization has to go to the account herself and somehow set me up again. I don’t think this is how it is supposed to work. I might blame myself or the phone, but this only happens on this app and I have been very careful to make sure my entries are correct. If you can identify what I am doing wrong, please let me know so I can correct it. Or, please do something about the app! Thank you. Ermon Vandy ### 1/5 — does not recognize password *2023-06-14* Every Time I enter I have to create a new password! I can not find tech help? This is so frustrating!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-05-26* Cannot see hours or find shifts. Only access to my profile and the home tab that is useless :( ### 1/5 — . *2026-02-21* . ### 1/5 — Full of bugs *2025-11-18* Impossible to use ### 1/5 — useless site *2025-11-11* this site is totally useless and customer unfriendly. You follow directions- as requested and it rejects its own directions. I wonder if they lock people out to satisfy their cruelty to users. This site needs a total revamp and become user friendly!! ### 1/5 — Same as June 3rd review *2025-09-15* This app doesn’t work on iPhone or computer. Unless there is something the volunteer group has to do on their end that makes the opportunities element available, you can’t do anything but log in. When you try to report a problem, the page doesn’t exist and it says leave a message with no option to do so. ### 1/5 — Pants *2025-08-17, version 1.0.39* Instructions for help lousy so if you do sign up and are not able to get to it cancel is not an option so laying guilt trip on you avoid it. ### 1/5 — Broken *2025-08-02* Tried to access the Better Impact app website and it doesn’t load. So I downloaded the app, but all it does is display the logo. Nothing else happens. I sure hope this organization gets a good developer soon. ### 1/5 — Worst app ever *2025-06-03* This app is horrible. I absolutely cannot login. It updated and all I get is a blank white page that has several links, such as close and log out! Nothing about schedule or opportunities or anything else! I’ve never had to contact my Volunteer organization a few times and at one point they were able to get it working for me and then you all updated the app and it doesn’t work at all! I’m hoping my Volunteer organization can get this fixed so I can continue to volunteer, but I’m actually ready to give up as frustrating as this is! Why not make this use of friendly so people can volunteer? Ridiculous. Whoever does your IT doesn’t seem to have a clue about what they’re doing. ### 1/5 — Not my fav *2025-05-21, version 1.0.37* My app never worked or lemme see anything it would only show loading screen😕 ### 1/5 — External links no longer work!!! *2025-05-17* After the latest release, none of our external links work from the app now (including the actual button for ‘Help’ from the app). Before they would open up in the phone’s default browser when clicked. ## Most praised reviews (10 highest-rated) ### 5/5 — GREAT APP *2024-10-03, version 1.0.30* I love this app it made it easy to take my volunteer test to help at a shelter! ### 5/5 — Convenient- I am able to merge accounts. *2022-11-07* I am updating this review. The link provided by the devs worked to merge my profiles. It is so much easier now! Thanks devs! I have been using this app for a few months since the organization I volunteer at switched to the Better Impact system. I like that I can start and stop the clock from my app, so I don’t have to deal with the temperamental tablet provided for us. Well, another organization I volunteer at has migrated over to Better Impact. I now have two accounts (and at some point maybe 3). I wish this was like the reddit app, where you can easily switch between multiple accounts. Instead, I have to log in and log out. This confuses my phone as far as autofill goes. That means for one account I have to type in my password every time. I use strong passwords, not memorable ones, so it’s a real pain. This system seems widely used, I can’t be the only one with multiple accounts. Other than that, it’s fine. **Developer response:** Hi!First thank you for all the volunteering you do in your community. Our software was designed to make it easier for people who volunteer with multiple organizations that use our software to manage their experience with a single profile.It sounds like each organization has created a profile for you, causing you to need to log in and out of each. Good news, there is a simple solution, you have the ability to merge your profiles together into one, allowing you to have a single username and password.Here is a help article that will walk you through the steps to do that: https://support.betterimpact.com/siteguide/merge-duplicate-profiles/ ### 5/5 — Great *2020-01-26* It would be great if you could have an impact app with administrator access but this one works great for my profile and all features are very accessible and easy to use ### 5/5 — Way better than the website! *2019-08-23* They must have worked out all the kinks from the past reviews because I selected the link from my Better Impact log in page, downloaded the app, signed in, and immediate was able to see all of my volunteer opportunities. Signing up was such a breeze! I also like how you can start your volunteer time on the front page. It is so much easier to use than their actual website! ### 5/5 — Review *2019-07-05* This is a terrible app. It does not open to the volunteer page you need to get to. Spent hours trying to get through. Not worth the effort. **Developer response:** Hi - I'd love to delve into this issue. What page do you see when you log in and what page would you prefer to see? ### 5/5 — Convenient *2019-06-21* Nice app for scheduling and keeping volunteers informed. Much better than keeping track of email messages. Thanks **Developer response:** Thanks for the review. ### 5/5 — Clocking in is a breeze! *2019-05-23, version 1.0.8* Very easy to sign up for shifts. It makes clocking in so much easier! ### 4/5 — Add to Calendar Feature *2025-05-23* The add to My Calendar feature is not working now since the change in the apps appearance. It’s a great feature that has been available in the past. Please fix. Thanks. ### 4/5 — Love it *2021-08-12* I like this app because I can log hours that I’ve been working and put them on my resume but this app won’t work if you haven’t signed up to a pcyc page ### 4/5 — login *2019-09-19, version 1.0.10* i can’t figure out how to actually make an account. some help would be appreciated. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*