# My ING — user reviews

> 5 indexed App Store user reviews of My ING by ING Luxembourg S.A., rated 2.30/5 from 6 ratings.

- Source: https://appshunter.io/ios/app/my-ing/id470511301/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-ing/id470511301.md
- Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 4

## Most critical reviews (5 lowest-rated)

### 1/5 — Inconvenient Language Settings

*2023-05-29*

This app is very frustrating and inconvenient to use because I have to change the language from French to English every time I log in.  This recurring issue has made the user experience less than satisfactory. Despite numerous attempts to set the preferred language to English, it seems that the app does not retain the selection, forcing me to go through the language change process repeatedly. This inconsistency and lack of functionality not only wastes my time but also reflects poorly on the overall usability and quality of the app. It is essential for the bank to address this issue promptly and provide a seamless language selection feature for a more user-friendly experience.

**Developer response:** Hello, thank you for you review. The issue concerning the language choice should be resolved next week. Kind regards, your ING Team

### 1/5 — The worst banking app ever!

*2022-06-10*

I have been in three different countries and worked with many banks (+8). This app is by far the worst. It constantly throws errors - it doesn’t provide you enough information on the fees before you take an action. It doesn’t even show you the currency exchange rate when you exchange!!! 

I literally think of changing my bank due to this poor app. Note that, don’t expect that the web banking is any better!

### 1/5 — Awful

*2020-01-29*

Unable to set up bank guarantees or regular transfers from the mobile app.

### 1/5 — Never Works

*2017-08-12, version 3.3*

Don't think I have been able to successfully log into this once without it crashing at some point. I just log in with the web browser now.

### 1/5 — slow

*2014-12-11, version 2.4*

Much slower than the older version.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-04.*