# My Insurance® Mobile Account — user reviews > 18 indexed App Store user reviews of My Insurance® Mobile Account by The N&D® Group, rated 2.10/5 from 29 ratings. - Source: https://appshunter.io/ios/app/my-insurance-mobile-account/id1094321501/reviews - App overview in markdown: https://appshunter.io/ios/app/my-insurance-mobile-account/id1094321501.md - Rating breakdown: 5★ 6 · 4★ 2 · 3★ 0 · 2★ 3 · 1★ 18 ## Newest reviews (2 of 18) ### 1/5 — Broken *2019-11-15* Can’t even sign up for the app because it asks a security question and there’s no way to submit it. The button never changes from “item” in the top right. Fix this crap. ### 1/5 — Terrible *2019-10-16* Won’t even let me select a security question to get started ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs serious work! *2026-06-07* No facial recognition or password retention feature makes this app incredibly clunky. And the lock out feature is awful. It takes me 4X as long to pay a bill with this app than it does for any of my other bills. Please consider revamping this app to me more user friendly. ### 1/5 — Not a very good App *2025-11-15* Everything about this app makes me d despise the insurance industry even more. You’re better off calling them directly than using this app. No password retention. Can’t add a second policy. Nothing can be “Verified”. Just one bad app ### 1/5 — Does not work *2025-08-25* Stays on a white screen ### 1/5 — I’d give it 0 stars if it were possible *2025-07-16* Constant glitches in the software make it virtually impossible to make payments. Today it’s the “captcha” that won’t work. I’m so fed up. ### 1/5 — Terrible app *2024-11-15* No Face ID. Seriously outdated. Not able to easily pull up polices. This app stinks. ### 1/5 — App is awful!! *2023-12-22* Sooo difficult to work with and try to pay a bill!!! Asks for policy number every time…why isn’t that stored in the app after I submitted that info when I downloaded the app. Very difficult to work with…I’d rather send my payment by pony express. ### 1/5 — App is awful!! *2023-09-28* Sooo difficult to work with and try to pay a bill!!! ### 1/5 — Paying bills used to take seconds. Now it take 5 minutes *2022-11-04* This app used to be great for paying bills. A recent update now has you verify your email every time you log in. When paying your bills, you are brought to a website where you have to manually type in our policy number. A payment process that used to take seconds, now takes five minutes. ### 1/5 — Doesn’t work *2022-08-11* Go to verify with my six digit code and all I get is please wait then technical issue please contact administration ### 1/5 — Payments *2020-09-03* Cannot make online payments .so what good is the app ## Most praised reviews (6 highest-rated) ### 5/5 — Easy to use *2021-08-15* The desktop tool has a lot, and the app displays the functions well. Great updates recently. ### 5/5 — Easy and simple *2021-06-10* Good app, easy to pay bill and check on policies ### 4/5 — Like entering a time machine *2019-05-11* App does what it’s suppose to, but it’s not optimized for larger iPhone screens. (I’m running a iPhone 7+). No support for using the camera to fill-in the credit card fields as well. Knocked off a star because of the lack of modern & optimization features. ### 2/5 — No Face ID, No text verification, No option to save password *2024-10-04* NO: Face ID for quick entry NO: Option to pick text rather than email for verification. Email is not always available or quick. As a text message is quite quick. NO: Saving to password keychain, not a memory of you ever signing in to the app. Hard to think in this day and age, that they expect you to have so many passwords and remember which one you used for which app. Still SMH ### 2/5 — No password retention *2024-07-21* I would need to open this quickly and easily if I was either pulled over or in an accident, but there does not seem to be any Face ID or other login retention. I will have to save the password somewhere else in the phone so I can copy and paste it into this app. ### 2/5 — Ok - but can’t pay bill *2020-09-24* Ok to see information but the ‘Pay bill’ isn’t working. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-22.*