# My Internet Connect — user reviews > 70 indexed App Store user reviews of My Internet Connect by TPG TELECOM LIMITED, rated 1.20/5 from 287 ratings. - Source: https://appshunter.io/ios/app/my-internet-connect/id6747971150/reviews - App overview in markdown: https://appshunter.io/ios/app/my-internet-connect/id6747971150.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 3 · 2★ 3 · 1★ 269 ## Newest reviews (18 of 70) ### 1/5 — Useless *2026-07-22, version My Internet Connect 1.2.1* Pointless app. Doesn’t connect to the modem. ### 1/5 — Would make 0 stars but can’t *2026-07-21, version My Internet Connect 1.2.1* Downloaded and tried to use app and does absolutely nothing. Half the time it won’t even pick up my wifi. Delete and re download several times. Once got password inputted and still did nothing what so ever. Never gets past the password page. Supposed to be able to link my mesh to my modem but can’t even do that as this app is useless af! Please Vodafone get you’re own app or at lest one that works period! ### 1/5 — Have had it for 20mins and already over it *2026-07-20, version My Internet Connect 1.2.1* This app is just another cog in the wheel of “Waste your Time” mechanism. I can build a complex and issue free app with Claude in 30mins better than this one. ### 1/5 — Useless *2026-07-20, version My Internet Connect 1.2.1* This must be one of the worst apps I have ever installed. I had to ring TPG help desk, struggle first with ‘voice recognition’ then a tech guy who was marginally better than the App. ### 1/5 — Junkkkkk *2026-07-18, version My Internet Connect 1.2.1* complete junk … never able to make this work .. can’t understand why would someone keep this . either fix it or throw it in the bin… ### 1/5 — Scam *2026-07-18, version My Internet Connect 1.2.1* After downloading this app my bank account was hacked with two payments made to Lucid Trading. ### 1/5 — Does not work *2026-07-13, version My Internet Connect 1.2.1* The most pointless app ever. Doesn’t do anything. Won’t connect won’t let me change anything. ### 1/5 — Pointless *2026-07-13, version My Internet Connect 1.2.1* This app does not work at all, it has no purpose apart from causing rage. ### 1/5 — Terrible *2026-07-07, version My Internet Connect 1.2.1* This app is rubbish. Can’t change passwords. Followed instructions but it doesn’t work. They should scrap this and start again. Wish I could give it zero stars. ### 1/5 — Useless *2026-07-04, version My Internet Connect 1.2.1* Useless - 4 hours of endless resets, restarts and power cycling - unable to connect new NBN router ### 1/5 — Rubbish App *2026-07-04, version My Internet Connect 1.2.1* I have always been very happy with TPG. However, this app destroys all of the goodwill they hold. It will not connect, constantly crashes and means I have no real control over my modem, which is FTTP and works perfectly. Come on TPG, improve it or provide modems with adequate working apps ### 1/5 — Unusable *2026-07-04, version My Internet Connect 1.2.1* Wow where do I start, not only is this app overly complicated for what should be a simple design, it’s doesn’t even function properly to the point I can’t even pair other accessories. Is last decade of using apps this is single handily the worst one I’ve ever experienced. ### 1/5 — Useless *2026-07-03, version My Internet Connect 1.2.1* Doesn’t work. Error message cant connect modem always shows up. Fix this app ### 1/5 — Utterly useless *2026-07-03, version My Internet Connect 1.2.1* As useless as Vodafone and TPG itself ### 1/5 — Unintuitive *2026-07-03, version My Internet Connect 1.2.1* Terrible app and set up process. ### 1/5 — Not user friendly *2026-07-01, version My Internet Connect 1.2.1* Will not work, have to delete the app / reinstall to get anywhere. The. Times out on the password screen. Terrible app from a major provider ### 1/5 — 1 star is still too many *2026-06-30, version My Internet Connect 1.2.1* This app is a waste of space on my phone. It worked once and then never logged. Constantly said it was unable to connect ### 1/5 — 😢 *2026-06-30, version My Internet Connect 1.2.1* I don’t know why even they created this app . Useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless and frustrating *2026-08-11, version My Internet Connect 1.2.1* Just delete the app from the store, it serves no purpose and only brungs frustration. It seemed to work on the first try (had still to open and force close the app a bunch of times) but wasn’t able to update any if the wifi name or passwords. Now the next day impossible to connect to the modem how hard I try, the password seems to have changed for some reason? ### 1/5 — Useless *2026-08-08, version My Internet Connect 1.2.1* Don’t even bother, 1.1 rating tells it all, if you could give a zero star it would be more accurate. As everyone says you can connect anything ### 1/5 — Pathetic app *2026-08-08, version My Internet Connect 1.2.1* Like everyone else, the app can’t connect to the modem once wifi is established and i can’t update the wifi settings. Absolutely useless. ### 1/5 — Useless App *2026-08-01, version My Internet Connect 1.2.1* After using the QR code to set up, the app is utterly useless, I had to use the router address and my web browser to setup my tpg modem, Did you just vibe code this and hope for the best?. ### 1/5 — Absolute tech rubbish *2026-07-29, version My Internet Connect 1.2.1* Can’t connect, and when it did it can’t stay connected or simply crashes. This is 2026 not 1996! ### 1/5 — Painful to use *2026-07-29, version My Internet Connect 1.2.1* Absolutely awful to use. Regularly disconnects and you need to fully delete the app and redownload to even use it. If you’re going to make it so I need to use an app to set things up, please make the app useable ### 1/5 — Please please fix this app *2026-07-26, version My Internet Connect 1.2.1* The app would be brilliant if it worked. Unfortunately Vodafone advise to go to this app and are now associated with something that is TERRIBLE! It simply does not work! ZERO STARS ### 1/5 — Doesn’t work *2026-07-26, version My Internet Connect 1.2.1* This is a useless app, don’t bother loading it. Connect your devices as per instructed and all it tells you is it can’t connect to anything. Developers need a smack to the side of the head. Lucky it’s free or I would be asking for a refund. ### 1/5 — Does not do anything at all *2026-07-23, version My Internet Connect 1.2.1* It makes you fill-in the ridiculous default login password on the modem and that’s it. Nothing more happens after that. I changed my wifi password after my initial login and after that I can’t login to the app saying cannot connect to modem check modem is power on. Wifi is working with old password so apparently wifi password change from the app wasn’t reflected. ### 1/5 — Not Functional *2026-07-22, version My Internet Connect 1.2.1* The App is supposed to help you manage the WiFi Modem/ Mesh, however it doesn’t work properly. Internet is connect to my phone and still “app cannot connect to modem”. If you are not a Tech Savvy it helps connecting it correctly, after that not useful. ## Most praised reviews (4 highest-rated) ### 5/5 — Worked pretty well *2026-08-12, version My Internet Connect 1.2.1* I recently got a new modem and was instructed to download this app, it worked pretty well a small bump at the beginning but from there it’s been really good and easy to use, way better than some of the other company’s set ups ### 5/5 — Unsure about all the bad reviews. *2026-02-20* I just used this app to connect my new Vodafone NBN service and mesh modems. The process was quick and seamless. I had no issues with the app and recommend. ### 3/5 — Very clunky *2026-07-23, version My Internet Connect 1.2.1* Lots of room for improvement. Every simple function doesn't seem to just work the first few times. Saving manual modem name, fails. Trying skip step, and use the default modem name fails. Updating login password during initial setup fails even though it meets password requirements and has two ticks. Updating login password after keeping the default password during setup just hangs. Force close and it seems to have accepted the new password. Once finally set up, it seems to be functioning well. However at this point we don’t really need to log in anymore. ### 3/5 — Password change *2025-10-24* How do I change my log in password? There is not option for “Forgot password”. Plus, you don’t have a website for these kind of complaints. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*