# My Intratone > Remote visitor communication and door access control for smart intercom systems. (iPhone/iPad app by Cogelec.) - Source: https://appshunter.io/ios/app/my-intratone/id916813197 (this page in markdown: same URL + `.md`) - Developer: [Cogelec](https://appshunter.io/developer/916813196) - Category: Utilities - Price: Free - Rating: 4.00/5 from 69 App Store ratings · 252 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 95 MB - Languages: American English, Danish, Dutch, French (France), German (Germany), Italian, Norwegian Bokmål, European Spanish, Swedish - Released: 2015-10-13 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/my-intratone/id916813197/reviews.md ## What is My Intratone? "My Intratone" is an app that allows you to speak to your visitors via your smartphone or tablet. Whether you’re connected to WIFI or 5G**, you will be able to receive video calls. * Receive access requests Even if you’re away from home, you can now talk to your visitors. You can choose whether to open the door or not. It’s simple and efficient. * Manage your devices You can add one or several devices to use to open the door. Got a new phone? Don’t worry, you can add or delete devices that are set up to receive video calls. * See your history This feature allows you to view your video call history. It gives you the chance to check who called in case of any doubts. * Installation First of all, it’s important to check that you are eligible to use this app. The app is part of the Intratone product range. Make sure that your landlord, property manager or owner offers this service. If your call goes to audio, you can open the door for your visitor by pressing the * key on your device. Got a query? Feel free to write to us and we’ll get back to you. ## Key features - Receive video calls from visitors - Grant or deny door access remotely - Manage multiple connected devices - View video call history - Audio call door opening via '*' key ## Recent user reviews (10 of 252) All indexed reviews: https://appshunter.io/ios/app/my-intratone/id916813197/reviews.md ### 1/5 — Horrible *2026-08-17, version 4.5.0* They sell this as a modern innovative alternative to a traditional normal intercom, but it actually makes something as simple as opening a door unnecessarily complicated because it doesn’t work well. The system is extremely unreliable, video calling often doesn’t work and calls regularly fail to come through. It creates more problems than it solves and is incredibly frustrating to use ### 1/5 — Keeps Logging Me Out *2026-08-15, version 4.5.0* I keep getting logged out!! i’ve had to get someone in my flat to log me back in more than a handful of times now and it’s made me miss guests arriving and parcels being delivered. VERY frustrating ### 1/5 — Useless app *2026-08-15, version 4.5.0* The app has a major flaw when you receive a call ans try to answer it automatically hang up ### 1/5 — Bad customer service *2026-07-25, version 4.5.0* My app stopped working, it keeps logging me out all the time. So I got in touch with customer service. Unfortunately the reply I got was more useless than the app. The person that replied didn’t even read my inquiry, they just send a generic reply. I replied back but it has been weeks since the and no reply. Avoid this company and their products as you won’t receive customer support. ### 1/5 — It’s real bad *2026-07-23, version 4.5.0* Kicks me out of the app sometimes, other times it’s just calling instead of ringing and other stuff. It’s bad. ### 1/5 — Horrible app *2026-07-22, version 4.5.0* I constantly experience issues with this app. Sometimes the call takes several minutes to reach my phone, other times it comes from a random foreign phone number, and very often it doesn't work at all—I never receive the call. Overall, it's a very disappointing experience, and I definitely would NOT recommend this app. ### 1/5 — You have bad apps and below you have a few like this one *2026-07-22, version 4.5.0* The design of this app has probably been made ten years ago minimum. It feels like you are using something that was made for the first generation of iPhones. The sounds you get in the app is horrendous and basic functionalities like opening your door with the app simply don’t exist. Like I said in the title, most of the iPhone apps are living things getting better one release after the other, this one doesn’t and apparently everyone at Cegelec is happy to keep using this thing from the 90s. ### 1/5 — Embarrassingly bad *2026-07-17, version 4.5.0* Being able to buzz someone into the building from your phone sounds great in theory — and it would be if it actually worked. Setting it up was a faff, and the app has very limited functionality. You can only buzz someone in if they call, and if you miss the notification (which only lasts about 5 seconds) there’s no way to call back or open the door independently. Notifications often don’t come through the app at all, but a +33 number in France, which I thought was a spam call for the first few weeks. You can technically buzz someone in via this call, but it’s a real faff and sometimes doesn’t work. If those were the only problems I probably wouldn’t bother leaving a review, but the real issue is reliability. The app just isn’t fit for purpose. I’m not always notified when someone calls, and only find out I’ve missed a delivery later; the door sometimes won’t open if I’m connected to mobile data instead of Wi-Fi; for the first few weeks it would automatically hang up before I could let someone in. It’s equally buggy if, heaven forbid, two people try to answer the call at once — a lot of the time it simply hangs up, and you have to rush downstairs and hope the visitor doesn’t leave before you reach them because, say it with me, you can’t call them back. It ends up taking such a long time to let people in that you appear rude. I’ve had to apologise to so many delivery drivers that it’s honestly quite embarrassing. As I’ve alluded to already, the system is no better for visitors than it is for residents. They have to scroll to the right flat using arrow keys, rather than being able to type in the number like everywhere else. Our building has 20+ flats, making this such a pain for them. Imagine needing 21 button presses just to buzz a flat — if the system even works that day! If you’re a building manager, please please please avoid Intratone for the sake of your residents’ and local delivery drivers’ mental health. I can only assume this barely functional solution was cheaper than replacing the old school but effective wall-mounted phone system. At least I very much hope it was. ### 2/5 — Only able to see camera and open after a call *2026-07-15, version 4.5.0* We only have access to the camera and are able to open the door after a call, and only for a very short period of time. This restriction is a problem, sometimes. Also, it sometimes happens that we don’t get a call when the person tries to call us. ### 1/5 — Mediocre *2026-07-11, version 4.5.0* The app frequently disconnects or fails to open the gate. I would say it works about 15% of the time. The rest of the time we have to run out and manually open the gate. ## Frequently asked questions about My Intratone ### What does the My Intratone app do? The My Intratone app allows you to communicate with visitors at your door via video calls on your smartphone or tablet. You can receive these calls whether you are connected to Wi-Fi or 5G, and you have the ability to decide whether to open the door for your visitor remotely. ### How do I manage devices with My Intratone? You can add or delete devices that are set up to receive video calls from your intercom system. This means if you get a new phone or want to change which devices are active, you can easily manage them within the app. ### Is My Intratone free to use? Based on the provided information, the app itself is free to download and use. However, its functionality is dependent on the Intratone product range and requires your landlord, property manager, or owner to offer this service. ### What if my call goes to audio only? If your visitor call goes to audio only, you can still open the door for them. Simply press the '*' key on your device during the audio call to grant access. ### How can I check who visited my property? The app includes a history feature that allows you to view your past video calls. This is useful for checking who has called in case you have any doubts or missed a visitor. ## Version history (last 5 releases) ### 4.5.0 — 2026-07-07 Application improvement ### 4.4.10 — 2026-04-13 Application improvement ### 4.4.9 — 2026-02-16 Fixed an issue where English translations were not displaying properly. ### 4.4.8 — 2026-02-13 This update improves stability and user experience: more reliable calls, bug fixes, and an optimized interface. ### 4.4.7 — 2025-12-11 • App renaming. • Performance and stability improvements. • Bug fixes. ## Apps similar to My Intratone | App | Rating | Price | Category | | --- | --- | --- | --- | | [EDF & MOI](https://appshunter.io/ios/app/edf-and-moi/id563799142) | 4.6 (324) | Free | Utilities | | [RED & Moi](https://appshunter.io/ios/app/red-and-moi/id986324701) | 4.7 (56) | Free | Utilities | | [SeLoger – Real Estates France](https://appshunter.io/ios/app/seloger-real-estates-france/id326883014) | 4.8 (1,567) | Free | Utilities | | [L’Identité Numérique La Poste](https://appshunter.io/ios/app/lidentite-numerique-la-poste/id1434857287) | 4.7 (1,009) | Free | Utilities | | [Gens de Confiance](https://appshunter.io/ios/app/gens-de-confiance/id1103739976) | 4.8 (418) | Free | Utilities | | [La Poste – Colis & courrier](https://appshunter.io/ios/app/la-poste-colis-and-courrier/id431602927) | 4.0 (114) | Free | Utilities | ## More apps by Cogelec - [SeeSeeBox](https://appshunter.io/ios/app/seeseebox/id1099863030) - [Intratone Pro](https://appshunter.io/ios/app/intratone-pro/id1436707293) - [Kibolt](https://appshunter.io/ios/app/kibolt/id1496852983) - [Rozoh Access](https://appshunter.io/ios/app/rozoh-access/id1514433968) - [Ma Visio](https://appshunter.io/ios/app/ma-visio/id6447245337) All apps by Cogelec: https://appshunter.io/developer/916813196 ## Related topics [intratone](https://appshunter.io/ios/topics/intratone) · [my intratone](https://appshunter.io/ios/topics/my-intratone) · [wiser vibe](https://appshunter.io/ios/topics/wiser-vibe) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*