# My JEA

> JEA utility account management and customer service app. (iPhone/iPad app by KUBRA Data Transfer.)

- Source: https://appshunter.io/ios/app/my-jea/id6670268991 (this page in markdown: same URL + `.md`)
- Developer: [KUBRA Data Transfer](https://appshunter.io/developer/527959415)
- Category: Utilities, Business
- Price: Free
- Rating: 4.89/5 from 5,935 App Store ratings · 47 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 38 MB
- Languages: English
- Released: 2024-09-23
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-jea/id6670268991/reviews.md

## What is My JEA?

If you’re a JEA MyWay customer and want to manage your prepaid utilities account,
search for “JEA MyWay” in your app store to download that app.

My JEA makes it easier to do business with JEA and so much more. Whether you need
to view and pay your bill, check your utility consumption, report electric and water
outages, update your account information, or get help from our Customer Solutions
team, My JEA helps you get it done so you can get on with your day.

Easy Login: Sign in with the same credentials you use for your jea.com account. Don’t
have an account? It’s easy to set one up, right on the app.

View and Pay Your Bill: View your actual PDF bill and download if you need it. Pay your
way with a bank account, debit/credit card, or mobile wallet.

Check Your Consumption: View a graph of your electric and water usage with a
temperature overlay. View full screen in landscape mode for even more detail.

Sign Up for eBill Paperless Billing: You’re already going paperless with My JEA. Take
the next step by signing up for eBill, right from your account profile.

Request Payment Assistance: Need a little extra time to make a payment? Request a
payment extension or payment arrangement and get an instant answer.

Report Outages: View our Electric Outage Map in full screen mode. Report electric and
water outages and get updates on restoration progress.

Get Assistance: A single click will connect you by phone to JEA support. You can also
get directions to our Customer Solutions Center and make an appointment online for
faster service when you arrive.

Update Your Contact Info: Need to update your billing address, email or phone
number? Easily update your account profile inside the app.

Future Enhancements: Be on the lookout for new features with your convenience in
mind.

## Key features

- View and pay bills
- Track utility consumption
- Report electric and water outages
- Update account information
- Request payment assistance
- Sign up for eBill paperless billing

## What do users think of My JEA?

Overall sentiment: positive

**Pros**

- 👍 User-friendly interface
- 🚀 Seamless bill payment
- 💡 Outage map and usage reporting
- 👍 Convenient mobile experience

**Cons**

- 🐛 Login/payment issues
- 🤔 Unnecessary reminders for paid bills
- 🐛 App not working for some users

**Commonly reported bugs**

- Login screen errors
- Compatibility problems with older devices

**Most requested features**

- Dark mode option
- Improved customer support for app issues

## Recent user reviews (10 of 47)

All indexed reviews: https://appshunter.io/ios/app/my-jea/id6670268991/reviews.md

### 3/5 — Fix your app

*2026-07-20, version 1.5.1*

The app isn’t user friendly. If there’s a way to set up autopay I have yet to find it and it never notifies me when my bill is due…

### 5/5 — The new app

*2026-07-10, version 1.5.1*

Loving the change!! It took no time to make my payment! Thank You!

### 2/5 — Mandatory service fees

*2026-05-19, version 1.5.0*

You can avoid a service fee once by entering your bank info, but after that error every time. I’d recommend you don’t use any energy as an alternative.

### 1/5 — Horrible interface steals money

*2026-04-21, version 1.5.0*

The app allowed me to inadvertently process over $1200 in repeat payments without any indication. It took weeks to recoup the funds through a horrible process. Bad company and even worse app.

### 5/5 — 🙏❤️

*2026-03-19, version 1.5.0*

👌

### 1/5 — Apple Wallet can’t be accepted?

*2026-03-10, version 1.5.0*

What’s is the purpose of this app? You can’t use any card on file on your Apple Wallet, when you manually enter it, it will says card already exist on wallet? Yet the app does not accept it???
So what is the purpose of this app if I can’t pay using my cards?

### 5/5 — Owner

*2026-02-18, version 1.5.0*

Perfect

### 5/5 — Ease & Simplicity

*2026-02-15, version 1.5.0*

I am an android convert. No judgement! The difference in the apps from android to apple are significant. From appearance to movement within the app. Smooth. Not a pain point to navigate paying a bill. Thanks so much!

### 2/5 — Needs an update

*2026-02-05, version 1.5.0*

The app looks generic.

### 3/5 — Autopay

*2026-02-04, version 1.5.0*

The fact that I can’t auto pay is why I give this 3 stars

## Frequently asked questions about My JEA

### What can I do with the My JEA app?

The My JEA app allows you to manage your JEA utility account. You can view and pay your bills, monitor your electric and water consumption with detailed graphs, report outages, and update your contact information. It also provides easy access to customer support and options for payment assistance.

### How do I sign up for an account?

You can easily set up an account directly within the app if you don't already have one. The app uses the same login credentials as your jea.com account, making it convenient to access your utility services.

### Can I pay my bill through the app?

Yes, you can pay your JEA bill directly through the app. The app supports multiple payment methods, including bank accounts, debit/credit cards, and mobile wallets, offering flexibility for your convenience.

### What if I need to report an outage?

The app features an Electric Outage Map that you can view in full screen. You can easily report electric and water outages directly through the app and receive updates on the restoration progress.

### Is the app free to download and use?

Yes, the My JEA app is free to download and use. There are no in-app purchases or advertisements mentioned, providing a straightforward experience for managing your utility services.

## Version history (last 5 releases)

### 1.5.1 — 2026-06-10

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

### 1.5.0 — 2025-12-01

We are constantly improving our app, and we encourage you to stay up to date for the best performance.

### 1.4.0 — 2025-07-08

We are constantly improving our app, and we encourage you to stay up to date for the best performance.

### 1.3.0 — 2025-04-01

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

### 1.2.0 — 2024-11-13

We are constantly improving our apps, and we encourage you to stay up to date for the best performance.

## Apps similar to My JEA

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MyClayElectric](https://appshunter.io/ios/app/myclayelectric/id1548748947) | 3.0 (48) | Free | Utilities |
| [IQ Fiber Smart WiFi](https://appshunter.io/ios/app/iq-fiber-smart-wifi/id1610973507) | 4.6 (166) | Free | Utilities |
| [Florida Lottery](https://appshunter.io/ios/app/florida-lottery/id476160599) | 3.5 (3,829) | Free | Utilities |
| [JEA MyWay](https://appshunter.io/ios/app/jea-myway/id6448442443) | 1.3 (18) | Free | Utilities |
| [Jackson Energy Authority](https://appshunter.io/ios/app/jackson-energy-authority/id1670668183) | 4.5 (64) | Free | Utilities |
| [MyUsage Mobile](https://appshunter.io/ios/app/myusage-mobile/id324701313) | 4.7 (14,132) | Free | Utilities |

## More apps by KUBRA Data Transfer

- [My ABC Co](https://appshunter.io/ios/app/my-abc-co/id584885527)
- [Veridian](https://appshunter.io/ios/app/veridian/id632123088)
- [MAWSS PAY](https://appshunter.io/ios/app/mawss-pay/id859506582)
- [Dropcountr](https://appshunter.io/ios/app/dropcountr/id862676310)
- [CSU EZ-PAY](https://appshunter.io/ios/app/csu-ez-pay/id943579179)
- [CityOfDayton](https://appshunter.io/ios/app/cityofdayton/id1051119054)

All apps by KUBRA Data Transfer: https://appshunter.io/developer/527959415

## Related topics

[kubra data transfer](https://appshunter.io/ios/topics/kubra-data-transfer) · [withlacoochee river electric](https://appshunter.io/ios/topics/withlacoochee-river-electric) · [duval](https://appshunter.io/ios/topics/duval) · [kubra](https://appshunter.io/ios/topics/kubra) · [withlacoochee river electric cooperative](https://appshunter.io/ios/topics/withlacoochee-river-electric-cooperative)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*