# My JEA — user reviews > 47 indexed App Store user reviews of My JEA by KUBRA Data Transfer, rated 4.89/5 from 5,935 ratings. - Source: https://appshunter.io/ios/app/my-jea/id6670268991/reviews - App overview in markdown: https://appshunter.io/ios/app/my-jea/id6670268991.md - Rating breakdown: 5★ 3,549 · 4★ 199 · 3★ 47 · 2★ 8 · 1★ 20 ## What do users think of My JEA? Overall sentiment: positive **Pros** - 👍 User-friendly interface - 🚀 Seamless bill payment - 💡 Outage map and usage reporting - 👍 Convenient mobile experience **Cons** - 🐛 Login/payment issues - 🤔 Unnecessary reminders for paid bills - 🐛 App not working for some users **Commonly reported bugs** - Login screen errors - Compatibility problems with older devices **Most requested features** - Dark mode option - Improved customer support for app issues ## Newest reviews (12 of 47) ### 3/5 — Fix your app *2026-07-20, version 1.5.1* The app isn’t user friendly. If there’s a way to set up autopay I have yet to find it and it never notifies me when my bill is due… ### 2/5 — Mandatory service fees *2026-05-19, version 1.5.0* You can avoid a service fee once by entering your bank info, but after that error every time. I’d recommend you don’t use any energy as an alternative. ### 2/5 — Needs an update *2026-02-05, version 1.5.0* The app looks generic. ### 3/5 — Autopay *2026-02-04, version 1.5.0* The fact that I can’t auto pay is why I give this 3 stars ### 3/5 — Autopay *2025-09-13, version 1.4.0* Do not have options for autopay stup ### 3/5 — Multiple payment processing issues through app *2025-09-08, version 1.4.0* Not a big fan of the app’s payment processing system. Have had issues with the payment rescheduling feature, as well as a payment being processed and customer service having no record of it only for it to be returned to my bank weeks later putting my account past due. ### 5/5 — Touch ID *2025-07-09, version 1.4.0* Latest version does not support signin with Touch ID when selected in the app. The option worked in prior versions. There is still an option for Face ID on the signin screen but my IPad does not support that option. This functionality should be restored. ### 4/5 — Could be improved if … *2025-07-08, version 1.4.0* My household (HH) size has increased and have new appliances but there is no way to update HH composition or other measures in order to compare usage with other homes. I initially entered my info years ago on a desktop PC but now I only have an iPhone. Adding this feature to the app would be a welcome improvement. ### 4/5 — Early Payment *2025-06-16, version 1.3.0* I attempted to make a payment a day early and it showed that my payment had been sent, but the money never came out of my account. Made the payment the day of and that’s when my payment went through completely. That’s the reason for the 4 stars. ### 5/5 — App *2025-06-12, version 1.3.0* I LOVE THIS APP! It’s so easy! ### 5/5 — Save gas and time *2025-06-06, version 1.3.0* Easy to use I love it because I can be in my bed and pay my bills 🤝🏾 ### 2/5 — Irritating *2025-06-02, version 1.3.0* The app doesn’t allow me to input my entire banking account number. It’s 1 number short which has caused issues with billing. Seems like you shouldn’t restrict the amount of characters allowed when adding account numbers and routing numbers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible interface steals money *2026-04-21, version 1.5.0* The app allowed me to inadvertently process over $1200 in repeat payments without any indication. It took weeks to recoup the funds through a horrible process. Bad company and even worse app. ### 1/5 — Apple Wallet can’t be accepted? *2026-03-10, version 1.5.0* What’s is the purpose of this app? You can’t use any card on file on your Apple Wallet, when you manually enter it, it will says card already exist on wallet? Yet the app does not accept it??? So what is the purpose of this app if I can’t pay using my cards? ### 1/5 — Update app *2026-01-21, version 1.5.0* Can’t make payments ### 1/5 — Bill doubled in price *2025-08-28, version 1.4.0* I have no idea how my bill doubled in price from one month to the next. I understand my bill would go up in the hot summer nights but completely doubling something is desperately wrong with JEA and their system. This needs to be addressed for everyone because that’s absolutely outrageous. Please do something about this JEA !! ### 1/5 — Overcharged customer *2025-07-23, version 1.4.0* I hate JEA, their service is overpriced. My biggest gripe with this app is that it doesn’t remember my login info. I don’t care if it’s a security risk, it’s a pain in the backside, fix it to where this app remembers my login info. ### 1/5 — Unsatisfied *2025-06-21, version 1.3.0* Made a payment through the app from my bank account as I have been doing every month. Received a confirmation # and everything on June 13. On June 18, I received an email saying it was rejected for insufficient funds. I have to pay a $20 return check. Called my bank and they never received a request for payment. And that could have never happened because there way more that enough money in my account to cover that bill. Now I’m out off $20 and my record is blemish due to whatever this app have going on. All the other times when i paid in advance, this have never happened. ### 1/5 — Unable to login to app *2025-06-16, version 1.3.0* Error message every time I tried to login over the last month. Tried deleting the app and reinstalling, no change. Then I changed my password to meet the new requirements, still no change. I have to use the web browser to login to the website to do anything. ### 1/5 — Not good *2025-06-06, version 1.3.0* I signed up for auto pay and it said I was enrolled and showed $0 due as if it had been paid. Then 2 payment returned with no alert or acknowledgment and then I was charged a past due because I had no idea it wasn't being paid. ### 1/5 — Can’t Log In *2025-05-30, version 1.3.0* Every time I try to log in, it says an error occurred. I can log in to my account through Safari/Chrome just fine but I haven’t been able to log in to the app a single time. It’s worthless. ### 1/5 — Just as greedy as JEA *2025-03-07, version 1.2.0* Even if you have schedule a payment, it sends you reminders like “you need to pay your bill”. It allows you to set multiple payments for the same bill, all of them will be collected by JEA, like the bill hasn’t been paid already 3 times. Stay away from this app, is a reap off. ## Most praised reviews (10 highest-rated) ### 5/5 — The new app *2026-07-10, version 1.5.1* Loving the change!! It took no time to make my payment! Thank You! ### 5/5 — 🙏❤️ *2026-03-19, version 1.5.0* 👌 ### 5/5 — Owner *2026-02-18, version 1.5.0* Perfect ### 5/5 — Ease & Simplicity *2026-02-15, version 1.5.0* I am an android convert. No judgement! The difference in the apps from android to apple are significant. From appearance to movement within the app. Smooth. Not a pain point to navigate paying a bill. Thanks so much! ### 5/5 — Review *2025-11-07, version 1.4.0* Great interface and user friendly ### 5/5 — Thank You JEA! For taking care of essential services! *2025-10-21, version 1.4.0* 5 stars for JEA!!! ### 5/5 — Don’t charge us extra *2025-09-22, version 1.4.0* Stop charging us to $2.35 to pay our light bill please👌🏾 maybe a $1.00 if that!! Thanks!! ### 5/5 — Prepay website *2025-08-25, version 1.4.0* I give it a 10+ ### 5/5 — User Friendly *2025-08-07, version 1.4.0* One of the better apps with power companies ### 5/5 — JEA app *2025-07-26, version 1.4.0* Simple and easy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*