# My Laundress — user reviews

> 13 indexed App Store user reviews of My Laundress by My Laundress LTD.

- Source: https://appshunter.io/ios/app/my-laundress/id1470917689/reviews
- App overview in markdown: https://appshunter.io/ios/app/my-laundress/id1470917689.md

## Most critical reviews (10 lowest-rated)

### 1/5 — Storing card details in their system to overcharge customers

*2024-10-22*

We were very happy with having found the pick-up service and book through the app. Unfortunately, two out of three times we used it, they stored our debit card details in their systems and charged an extra load of clothes using our account (on top of what we had already paid) without letting us know. Not an email, a call, nothing. We felt robbed. We only found out through the banking app, called the service, emailed, and they kept saying they would call back, making up excuses, instead of owning their mistake abd simply refund us. I would never trust a company that stores people card details and uses them as they want. Also, there were a few good missing items upon return of laundry! I am vey sorry that this happened and I have to warn others. This is called STEALING.

### 1/5 — Very Poor Service

*2024-09-14, version 2.0.1*

This was advertised as collection and delivery in the North West via yellow pages with the stores location and name. I paid for 2 items to be collected and chose a delivery time also. I received an order confirmation email and was charged. My items have not been collected. I have logged into the app and it says I have placed 0 orders despite having an email confirming my order and I have tried to contact the supplier and heard no response. Would not recommend.

### 1/5 — Storing card details in their system to overcharge customers

*2024-07-26*

We were very happy with having found the pick-up service and book through the app. Unfortunately, two out of three times we used it, they stored our debit card details in their systems and charged an extra load of clothes using our account (on top of what we had already paid) without letting us know. Not an email, a call, nothing. We felt robbed. We only found out through the banking app, called the service, emailed, and they kept saying they would call back, making up excuses, instead of owning their mistake abd simply refund us. I would never trust a company that stores people card details and uses them as they want.
Also, there were a few good missing items upon return of laundry! I am vey sorry that this happened and I have to warn others.

### 2/5 — Buggy & Broken

*2025-04-25, version 2.0.1*

Cannot edit or cancel bookings. Dry cleaning bookings are saved as cleaning which is confusing. Better to contact the shop directly.

### 4/5 — Apple Pay

*2025-02-17, version 2.0.1*

It would be nice to be able to pay through Apple Pay because I don’t feel comfortable leaving my card details in the app.

### 5/5 — Review

*2025-01-04, version 2.0.1*

Amazing service and the customer service is great!

### 5/5 — Outstanding App

*2024-02-17, version 2.0.1*

This service is brilliant. A game changer for me, as a working Mum. The staff are always helpful and polite - cannot rate it enough!!

### 5/5 — Absolutely Amazing

*2023-12-26, version 2.0.1*

One of the best Apps for Laundry & Dry Cleaning 
My laundress laundry & dry cleaning 5 star service providers

### 5/5 — Life saviours

*2020-11-26, version 1.0*

Dropped wine and got Doritos on wife’s cardigan. Thinking it was a towel.  My laundress. You superstars. Had it back within 11 hours. She thought I bought her a new top loool. Will be using again

### 5/5 — MyLaundress

*2020-01-31, version 1.0*

My Laundress Did A Great Job. No Complaints. Will use again. Definitely Recommended.

## Most praised reviews (3 highest-rated)

### 5/5 — 👍🏽

*2019-10-12, version 1.0*

Reliable, quick and no hassle everything you want from a service company!!!

### 5/5 — Life made easy

*2019-07-17, version 1.0*

In love with the express service. Professional service no messing about. Hats off 10/10

### 5/5 — SO CONVENIENT!!

*2019-07-02, version 1.0*

This is the best app I have come across in a while. From the layout to the user friendliness, this takes personal cleaning to a whole new level. 

PICK UP DRY CLEANING AND DELIVERY IN 24 HOURS!!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*