# My Laundry by Tide Cleaners — Campus & Locker laundry care > On-demand laundry and dry cleaning service with convenient locker drop-off. (iPhone/iPad app by The Procter & Gamble Company.) - Source: https://appshunter.io/ios/app/my-laundry-by-tide-cleaners/id890489860 (this page in markdown: same URL + `.md`) - Developer: [The Procter & Gamble Company](https://appshunter.io/developer/1182062007) - Category: Lifestyle, Utilities - Price: Free - Rating: 4.69/5 from 3,655 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 54 MB - Languages: English - Released: 2014-08-07 - Data updated: 2026-06-10 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/my-laundry-by-tide-cleaners/id890489860/reviews.md ## What is My Laundry by Tide Cleaners? Say goodbye to laundry day and hello to the My Laundry app by Tide Cleaners, your experts in clean and care. We get it, life gets busy. Whether you’re balancing work, classes, family life, social fun, or all the above, our mobile laundry service gives you more time back for what you love. We’ll wash, dry, and fold your clothes and return them ready to be put away. And with convenient laundry drop off in your building or on your campus, you’ll never have to go far for on-demand laundry services. My Laundry now combines our university laundry app and apartment laundry app to bring you a simpler way to get your clothes cleaned. Whether you live on campus or in a high-rise, we make dry cleaning and laundry drop off and pick up easy. We offer dry cleaning, wash and fold (that’s your everyday laundry), outerwear cleaning, household items cleaning (like comforters!), alterations and repairs, and more. From socks to suits, we keep your clothes looking great and lasting longer. Learn more about our services at http://tidecleaners.com and download the app to get started! Simply select your location after downloading the app, and we’ll walk you through easy instructions on how to drop your clothes off for cleaning. We can’t wait to serve you! Our residential laundry service has apartment laundry lockers in Chicago, D.C., Philadelphia, Boston, Nashville, Miami, Atlanta, Charlotte, Milwaukee, Denver, Dallas, and Cincinnati. We offer on-campus laundry services to students and faculty of Southern Methodist University, Baylor University, University of Texas, Texas Christian University, Vanderbilt University, Emory University, Belmont University, Pepperdine University, University of Mississippi, Indiana University, University of Alabama, Massachusetts Institute of Technology, University of North Carolina, Oxford College, Texas Tech University, Loyola Marymount University, Texas A&M University, University of Miami, Penn State, Villanova University, Georgetown University, The George Washington University, University of Missouri, Tufts University. *This app is for all Tide Cleaners Locker and Campus orders. If you are visiting a store or looking for home delivery, please download the main Tide Cleaners App (Blue icon). ## Key features - Wash, dry, and fold services - Dry cleaning - Household item cleaning - Alterations and repairs - Convenient locker drop-off - Campus and apartment services ## What do users think of My Laundry by Tide Cleaners? Overall sentiment: negative **Pros** - 🚀 Convenient service - ⏱️ Fast turnaround - 💰 Affordable prices - 🔒 Secure lockers - 👍 Good customer service **Cons** - 🐛 Buggy app - 🤔 Unclear communication - 🤷‍♀️ Inconsistent service quality - 💸 Unexpected charges - 🔍 Difficulty contacting support **Commonly reported bugs** - App freezes and crashes - Lockers frequently broken - Order status not accurately reflected - Lost or damaged items **Most requested features** - Ability to choose cleaning type (dry clean vs. laundry) - Option to delete old orders - Improved notification system - Ability to update account information in-app ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/my-laundry-by-tide-cleaners/id890489860/reviews.md ### 2/5 — Unreliable service *2023-02-06, version 5.35.0* I’ve used Tide cleaners 5 times- I’ve had one blouse damaged despite it clearly being labeled hand clean only. I had two rugs go missing for 6 weeks. It’s just one challenge after another. I just picked up an order but going forward I’ll drop my dry cleaning off somewhere local. If you’re using Tide Cleaners, I would take clear pictures of everything you send beforehand and expect to face some sort of challenge. ### 4/5 — Mostly Great *2023-01-15, version 5.34.0* A really convenient concept that is generally well executed. The notifications when laundry is done can be a little sporadic but ultimately it has all worked out ok for me so far. The service is worth a few quirks here and there. Ya know what’s strange tho? On my phone if I type in “Tide” the app doesn’t show up. You have to search for some subset of “my laundry” and that’s just a lil strange considering the whole logo is Tide. Obviously a small complaint but it’s mildly confusing. ### 1/5 — updated app thinks it needs an update 🙃 *2023-01-10, version 5.34.0* Downloaded this three days ago. Opened the app today to find the following prompt: “You will need to download the update to use the service.” But when I go to the app store, I have no update option because _I have the most recent version_, as well as updated OS. And, of course, there is no way to close the dialogue and proceed to using the app. “Allow users of your app to use the app” is a foundational principle of developing apps, and one that almost everyone else seems to easily grasp. This would just be annoying if they didn’t also have my clothes, which makes it infuriating. ### 1/5 — AWFUL UNIVERSITY SERVICE - DON’T USE *2022-10-18, version 5.31.1* I subscribed to a semester of their service at my University after a promising pitch from their rep. It has caused far more havoc and time than me simply doing the laundry myself. Numerous times have my clothes been gone for over a week without any communication on their status, or have my clothes been left in the locker not picked up. And when I reach out for help, their customer service is minimal and unhelpful. Wish I could get a refund but I guess that’s not possible too. Save yourself the time and money by not using this awful service. ### 3/5 — Lost item no response from customer service *2022-09-28, version 5.30.0* My order was returned with items missing two weeks ago. I tried to contact the company but it’s impossible to get hold of anyone! There is no phone number to call, the chat is buggy. There is no live person behind it. It supposedly cut a ticket to the support team but I never heard back. How do I get back my missing items?? ### 1/5 — Ordered wash & fold, got dry cleaning 50X more expensive!!!! *2022-07-15, version 5.25.0* I ordered the wash & fold service for my tshirts, tank tops, and shorts to try out the service. My order somehow was changed to dry-cleaning. I noticed the error and emailed customer service, they said they’d check but never got back to me. Tide went ahead and completed the dry cleaning I did not order and charged me 50X more what I was expecting since I just wanted a wash & fold. I emailed the same CS representative again and still haven’t heard back. Tide wouldn’t release my clothes unless I payed so I HAD TO PAY for this service I did not want!! I fully intend on disputing this with my credit card as it was not what I was expecting. Now I have dry-cleaned tank tops and shirts which is nice but not what I wanted 😑 **Developer response:** We’re so sorry to hear about this negative experience. Your feedback is greatly appreciated. We’d love the opportunity to make this right. Please provide the order number, and I'll gladly have the agent contact you to get this resolved. ### 1/5 — App is Trash *2022-06-25, version 5.24.0* I have never in my life had so many problems with an app. It NEVER works in Cincinnati for my locker drop offs. I am consistently having problems inputting my locker numbers and orders, and then there’s never anyone available to correct the issues in the app (which appears to be freezing/getting stuck regularly). I wish there was a way to put in requests via a website and not just this app since this thing is so unreliable. I don’t have time to keep dealing with this janky app that only works every once in a blue moon. ### 4/5 — App performance *2022-06-20, version 5.24.0* The service itself is consistently good. We send a lot of laundry out, nothing has been destroyed, and they’ve only lost one item which they generously reimbursed for. My issue is with the app itself. We find it frustrating to have to swipe through multiple cards of old completed orders before we can get to the “+” card to add a new order. If we could delete the outdated order cards (the information is available on “order history”) that would make this a 5* app for me. **Developer response:** Hi Thanks for this great review! We greatly appreciate your feedback! ### 1/5 — Disrespectful service *2022-05-04, version 5.23.0* Do not use this service. They are disrespectful and their app does not function properly. The app is buggy. It can get itself into a state, if it doesn’t have a robust WiFi connection, where the buttons that indicate a user submission cannot be tapped. To resolve this state I had to delete the app, restart my phone, reinstall, login, and quickly complete my order. That is certainly a headache and poorly coded app but the offense did not stop there. In my building, the lockers do not function properly when entering the locked state. They are supposed to pick up clothes at 8am. They did not. Their service is unreliable, their support nonexistent. I have never felt more deeply disrespected by a service than when trying to use this one. It’s a great idea but this is a pitiful implementation. **Developer response:** We’re so sorry to hear about this negative experience. We’d love the opportunity to make this right. When you can, please contact our Guest Care team at help.tidecleaners.com for further assistance. ### 2/5 — No Notifications - Must Kill App to Update Status *2022-04-18, version 5.23.0* I never get any notifications and I have to kill the app to see a current status. This has been going on since I started using Tides. I am not going to tell you more by contacting you through your help portal as you tell everyone. Several others have reported the issue several times in their reviews. At the very least, have a pull down to refresh like most apps do to refresh status\content. Or better yet, fix your app so update notifications actually work. ## Frequently asked questions about My Laundry by Tide Cleaners ### What services does this app offer? This app provides access to professional laundry and dry cleaning services. Services include wash and fold for everyday laundry, dry cleaning for suits and delicate items, cleaning for household items like comforters, and alterations and repairs. Your cleaned clothes are returned ready to be put away. ### How do I use the laundry service? After downloading the app, select your location. The app will guide you through the easy instructions for dropping off your clothes at a convenient campus or apartment locker. Your items will be cleaned and returned to you. ### Is this app free to use? The app itself is free to download and use. The services provided through the app, such as laundry and dry cleaning, will incur charges. Specific pricing details can be found within the app or on the Tide Cleaners website. ### Where is this service available? This app is for Tide Cleaners Locker and Campus orders. Residential laundry services with lockers are available in Chicago, D.C., Philadelphia, Boston, Nashville, Miami, Atlanta, Charlotte, Milwaukee, Denver, Dallas, and Cincinnati. On-campus services are offered at numerous universities listed in the app description. ### What is the difference between this app and the main Tide Cleaners app? This app, 'My Laundry by Tide Cleaners,' is specifically for Tide Cleaners Locker and Campus orders. If you are visiting a physical store or looking for home delivery services, you should download the main Tide Cleaners App, which has a blue icon. ## Version history (last 5 releases) ### 5.39.1 — 2023-08-10 Thanks for choosing Tide Cleaners! This update includes bug fixes and performance improvements. ### 5.39.0 — 2023-07-12 Thanks for choosing Tide Cleaners! This update includes bug fixes and performance improvements. ### 5.38.0 — 2023-05-10 Thanks for choosing Tide Cleaners! This update includes bug fixes and performance improvements. ### 5.37.0 — 2023-04-19 Thanks for choosing Tide Cleaners! This update includes bug fixes and performance improvements. ### 5.36.0 — 2023-02-16 Welcome to My Laundry by Tide Cleaners! This update combines our Tide Cleaners Lockers app and My Laundry app into one easy-to-use experience for both our campus and locker guests. Locker guests will not be impacted by this update outside of a few small improvements. ## Apps similar to My Laundry by Tide Cleaners | App | Rating | Price | Category | | --- | --- | --- | --- | | [Cheッk](https://appshunter.io/ios/app/chek/id1638914960) | — | Free | Lifestyle | | [Rinse \| Laundry & Dry Cleaning](https://appshunter.io/ios/app/rinse-laundry-and-dry-cleaning/id694798172) | 4.7 (3,754) | Free | Lifestyle | | [Zenlist Home Search](https://appshunter.io/ios/app/zenlist-home-search/id1437153330) | 4.9 (21,803) | Free | Lifestyle | | [(株)JAエコパル](https://appshunter.io/ios/app/ja/id1635276580) | — | Free | Lifestyle | | [Sky Smart Home](https://appshunter.io/ios/app/sky-smart-home/id1643672580) | 4.0 (2) | Free | Lifestyle | | [SA BEAUTY MANAGER](https://appshunter.io/ios/app/sa-beauty-manager/id1633897180) | — | Free | Lifestyle | ## More apps by The Procter & Gamble Company - [P&G QFMOT](https://appshunter.io/ios/app/p-and-g-qfmot/id1239517189) - [Tide Cleaners](https://appshunter.io/ios/app/tide-cleaners/id1579922169) - [Tide Cleaners \| Dry Cleaning](https://appshunter.io/ios/app/tide-cleaners-dry-cleaning/id6446326585) All apps by The Procter & Gamble Company: https://appshunter.io/developer/1182062007 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*