# My Library App — user reviews > 61 indexed App Store user reviews of My Library App by London Borough of Sutton, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/my-library-app/id1475794558/reviews - App overview in markdown: https://appshunter.io/ios/app/my-library-app/id1475794558.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (13 of 61) ### 1/5 — App doesn’t work anymore *2024-02-08, version 2022.2.2* Not working ### 1/5 — Stopped working *2024-02-05, version 2022.2.2* I loved this app because it was so easy to book books from the library and also keep on eye on returning date. Now the app is not working at all ### 1/5 — App doesn’t work *2024-01-31, version 2022.2.2* It has not been working for over a month now. Really disappointing. Was great when it worked though. Has it shut down? ### 1/5 — Can’t download *2024-01-27, version 2022.2.2* Always worked fine for me until recently, all my returned books were still on and I could not delete them, couldn’t renew at all Deleted the app with the intention of signing in again but have error and make sure I have a signal which I have 🤷‍♀️ such a shame was always very good too!! ### 1/5 — App doesn’t work *2024-01-22, version 2022.2.2* Stopped working a couple of months ago. No sign of it being fixed. ### 1/5 — Is there anyone out there… *2024-01-21, version 2022.2.2* This app hasn’t worked for weeks. ### 1/5 — Reporting Issue *2024-01-19, version 2022.2.2* I would give this app 5 stars as you can normally use to order books but for the past few months is had stopped working completely, only showing a screen that says “cannot connect to servers”. I tried to report the issue via the App Store but I was also unable to do this. Please fix! ### 1/5 — Doesn’t work at all! *2024-01-14, version 2022.2.2* Used to work with the occasional loss of all accounts but now it claims that it can’t connect to the server and all I get is an error page. Totally broken since the outage in December. Tried reloading and rebooting etc. Nothing helps. Never seen such a shoddy app. Please fix. ### 1/5 — When will it be fixed? *2024-01-14, version 2022.2.2* This was a great app! Now just a message about not connecting to the server. What’s going on? ### 1/5 — Unable to open app *2024-01-12, version 2022.2.2* I have attempted various times via my own broadband and WiFi connections to open the app. It always says there is no connection, very frustrating. ### 1/5 — Doesn’t work *2024-01-12, version 2022.2.2* I’ve downloaded it a month ago and it still doesn’t work! ### 1/5 — Doesn’t work?? *2024-01-09, version 2022.2.2* I was told to use it by my local library but I’ve been trying over two weeks and it hasn’t worked once ### 1/5 — Rubbish *2024-01-09, version 2022.2.2* Come on. This hasn’t worked for months! Brent libraries please find an alternative solution as the website is equally as poor ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes on ipad mini 2 *2025-01-19, version 2024.25* Cannot open it on 12.5.7 ### 1/5 — Full of errors and no support *2024-03-03, version 2022.2.2* For starters - when the support site doesn’t work - it’s a blank page - it tells you a lot about the app The app itself is similar full of bugs and errors and you can get no support Frustrating and annoying Should be 0 stars ### 1/5 — Please fix it *2024-02-20, version 2022.2.2* This app was so helpful! And it hasn’t been working for ages! Please sort! ### 1/5 — Useless *2024-02-20, version 2022.2.2* Fails to connect. Utterly frustrating. ### 1/5 — Cannot connect to server. *2024-02-15, version 2022.2.2* Cannot connect to server. With and without Wi-Fi. ### 1/5 — Dead app *2024-02-14, version 2022.2.2* This app seems to have been decommissioned as it’s unable to connect to any services. It needs removing from the App Store ### 1/5 — Catalogue search still not working *2024-02-12, version 2022.2.2* I think it must be nearly six months since this stopped working. ### 1/5 — Completely pointless *2024-02-11, version 2022.2.2* The app hasn’t worked for months so it’s basically pointless. You can’t search the catalogue and my account shows me as having a book on loan that I returned over 6 months ago. Super helpful! ### 1/5 — Open *2024-02-11, version 2022.2.2* App is absolute rubbish. Most of the time (if not all) it doesn’t open. Be old fashioned and take your books back to the library physically ### 1/5 — Please fix! *2024-02-10, version 2022.2.2* This app hasn’t been working for months. It was so helpful for reserving and renewing books. Please fix! ## Most praised reviews (10 highest-rated) ### 5/5 — So far so good *2026-01-19, version 2025.44* I use this app to check if my local library has the specific book I am looking for. It is pretty useful to see if its available and easy to find when I go to the library. I also like the fact that I can scan my library card barcode in the app at the self checkout instead of my physical library card. ### 5/5 — Very good indeed *2020-06-03* It is at first hard to understand but all you have to do is use your library card and enter the pin that you used to create a account at the library. I didn't remember my pin but it was a common pin i use and it worked. You can view loans and renew loans very great app no need to go to the library after this. ### 4/5 — Great app with issues *2025-03-09, version 2024.25* When working this app is brilliant and I love it. Can you fix the fact that it keeps logging out and unlinking account? ### 3/5 — Not great *2025-07-13, version 2025.24* The app is generally a good idea but why is it so poorly made???? It signs me out several times a day which is an annoying waste of time. I have to go find the numbers, enter the long number manually (the scanner either doesn’t work or works with errors), and then re-link the accounts of my children. Every single time! This is ridiculous and quite annoying. ### 3/5 — Handy *2024-03-18, version 2022.2.2* Great when working ### 3/5 — Suddenly stopped working *2024-02-14, version 2022.2.2* This needs an update or something as it’s all stopped. When working it was great for ordering and renewing books. Please update it 🤞 ### 3/5 — Search facility poor *2022-05-02, version 2021.1* Would be better if loan history could be searched by author rather than title - or both And why do I often have to enter my card number and pin - I thought the app would do away with that need ### 2/5 — Frequently stops working *2026-03-22, version 2025.44* App is reasonably well designed but often stops working - e,g I can’t log in now ### 2/5 — Very useful when working but not anymore *2024-02-15, version 2022.2.2* This was a great app which saved a lot of time when working. For the past month (maybe longer?), despite updates and reinstalling, the app is no longer working. It needs to connect to the server. Such a disappointment ### 2/5 — Great when working *2023-12-28, version 2022.2.2* Myself and kids loved to be able to look for books, order them to our local library, check when able to pick them up. Very useful when working. For the past month or so the app stopped working… couldn’t refresh it or update. Such a shame as it was easy to order books on the go instead now we have to login to the PC at home to do so. Please sort the app out!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-16.*