# My LoanCare Go — user reviews > 243 indexed App Store user reviews of My LoanCare Go by LoanCare, rated 4.83/5 from 24,844 ratings. - Source: https://appshunter.io/ios/app/my-loancare-go/id6467651368/reviews - App overview in markdown: https://appshunter.io/ios/app/my-loancare-go/id6467651368.md - Rating breakdown: 5★ 20,022 · 4★ 1,083 · 3★ 329 · 2★ 93 · 1★ 386 ## What do users think of My LoanCare Go? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient and fast - 👍 User-friendly interface - 👍 Straightforward navigation - 👍 Intuitive and stable - 👍 Excellent app experience **Cons** - 🐛 Session expires frequently - 🐛 Face ID not working consistently - 🐛 Confusing interface and navigation - 🐛 Difficulty uploading documents - 🐛 Unreliable payment processing - 🐛 Frequent login issues - 🐛 Tedious and frustrating experience **Commonly reported bugs** - Constant password resets required - Inability to log in or make payments - Freezing and crashing issues - Incompatibility with older devices **Most requested features** - Automatic calculation of additional principal payments - Mortgage calculator within the app - Improved payment customization options ## Newest reviews (12 of 243) ### 3/5 — Bi-weekly payments *2026-08-15, version 4.3* The steps to setting up the bi-weekly schedule is cumbersome need be more flexible. ### 2/5 — Log in issues *2026-08-07, version 4.3* This app has some log in issues where every month I have to reset my password, sometimes multiple times to even use the app. I reset it then go to login and get and OOOOOPS message and then my password still doesn’t work. It’s become overly frustrating ### 1/5 — They suck *2026-07-09, version 4.3* They don’t allow split payments. Bc they lose money. Use another lender. ### 1/5 — Auto dialer consent issues *2026-07-03, version 4.3* Every time I launch the app, I’m asking to consent to auto dialing. Every time I try to select yes. And every time after submitting, I get an “oops something went wrong” error banner at the top. Please fix! ### 1/5 — Shady *2026-07-03, version 4.3* It’s suspicious that I HAVE TO agree to my personal information being shared in order to pay my mortgage ### 2/5 — Very glitchy and slow *2026-07-02, version 4.3* The most time consuming and slow process I’ve ever had to set up online. The app was better. ### 3/5 — Payment *2026-07-01, version 4.3* Need to be able to add additional payment on amount ### 3/5 — Issues Signing In *2026-06-30, version 4.3* Very frustrating, always having issues signing in, have had to change my password numerous times. Keeps telling be the app doesn’t exist but then tells me I already have the app! Would actually like to see my statements and make payments online instead of calling them in. ### 1/5 — Terrible app *2026-06-22, version 4.3* Continues to close out, scheduling payments ahead isn’t working either ### 1/5 — Debit card *2026-06-11, version 4.3* I absolutely despise that you don’t have an option to pay with a debit card. Very inconvenient for a single mother that needs her payment taking out right away due to other payments being taken out. ### 4/5 — Changing automatic payment for setting up automatic payment *2026-06-10, version 4.3* The app is not user-friendly to change your automatic paymentsor to set up reoccurring automatic payment. ### 1/5 — Loan servicing *2026-06-05, version 4.3* Neither you nor my former services notified me that there was a change. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse loan servicer *2026-08-23, version 4.3* My mortgage was sold to LoanCare and I have consistently made payment even with fees and never been late. Was late for the first time two months ago and was reported to the credit bureaux. My credit score went down by 40+ point. Because of that I cannot wait to refinance and get away from LoanCare. ### 1/5 — Payment options *2026-08-15, version 4.3* I’m not able to submit my payment date 15th and now I will be charged a late fee because it’s going to reflect on the 17th that’s fair. ### 1/5 — Worst experience website and app *2026-08-14, version 4.3* CS told me website not really for Apple users, app sucks ### 1/5 — Issues with access to my account every single month *2026-08-10, version 4.3* Take me several changes of passwords to access my account every month in order to pay my mortgage Very frustrating ### 1/5 — The worst app ever created *2026-08-06, version 4.3* Terrible. It takes 3 days every month to reset passwords to get in to make a payment terrible app and website just horrible ### 1/5 — Poor loan practices *2026-08-06, version 4.3* They added home owners insurance with notification to the homeowner ### 1/5 — Customer service *2026-08-06, version 4.3* Your phone number customer service not working! ### 1/5 — Auto pay *2026-08-03, version 4.3* With no notice the auto pay stopped and now my payment is late!! ### 1/5 — Let me pay my mortgage *2026-08-01, version 4.3* App is broken. Kicks back error messages constantly, won’t let me sign in. Once I get that working it won’t let me make a payment and just kicks back more useless error messages. Get the payment page working and more error messages when I go to submit. Won’t let me access the app when I’m outside of the country unless I switch on a US VPN. It’s old and clunky, needs a whole new development team. ### 1/5 — JOKE *2026-07-30, version 4.3* Customer service is a joke. I would not recommend this company. ## Most praised reviews (10 highest-rated) ### 5/5 — So easy to look up *2026-08-20, version 4.3* I like how this has a dashboard very easy to understand ### 5/5 — Great app *2026-07-31, version 4.3* Easy to make payments with one touch! ### 5/5 — Great APP…looking forward to my new mortgage company *2026-07-24, version 4.3* Was worried about the switch in mortgage companies…the app was simple and paying was a breeze. Didn’t miss a beat. Maybe even easier than before!! ### 5/5 — Very helpful *2026-07-15, version 4.3* TOP RATE ### 5/5 — Great service *2026-07-06, version 4.3* Great app user friendly ### 5/5 — Great app *2026-07-01, version 4.3* App is user friendly and straightforward ### 5/5 — User friendly app *2026-06-29, version 4.3* I am very satisfied with using this app to pay my mortgage. Very user friendly and I can see all the info I need. Thank you! ### 5/5 — Mortgage *2026-06-11, version 4.3* First time using this! So far so good👍😉 ### 5/5 — Easy & Straightforward *2026-06-04, version 4.3* The App is super convenient and fast to get all I need! ### 5/5 — Loan Care *2026-06-01, version 4.3* They have worked with and helped Me and my family so much. I’m so grateful for Atlantic Bay. I couldn’t ask for a more caring group. If I ever buy another home it will 100% be with them. Thank you all so much. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*