# MY LUZ — user reviews > 65 indexed App Store user reviews of MY LUZ by Luz Saude, SA, rated 4.15/5 from 153 ratings. - Source: https://appshunter.io/ios/app/my-luz/id1244916505/reviews - App overview in markdown: https://appshunter.io/ios/app/my-luz/id1244916505.md - Rating breakdown: 5★ 75 · 4★ 10 · 3★ 13 · 2★ 4 · 1★ 17 ## Newest reviews (14 of 65) ### 2/5 — Can’t make payment *2026-03-30, version 5.595* I had an appointment today at Luz Setúbal and I have made several attempts to pay my bill, but I keep getting an error, and the payment will not go through. Very frustrating. ### 3/5 — Elder Broadbent *2025-12-29, version 5.545* What is required as the ability to see a summary of the visit what the diagnosis was? Not just that a visit occurred. ### 3/5 — UI Precisa de trabalho sério *2025-12-26, version 5.545* Tive que criar a conta 3 ou 4 vezes por falhas de UI. ### 3/5 — A melhorar *2025-09-15, version 5.520.1* Precisam acesso biometric ### 3/5 — Language Chaos *2025-06-16, version 5.494* If I choose the language Option ENG it should constantly stay English. Instead of this I have to choose the language on every page again. And the filled fields are empty , if I switch again. Welcome mails are all on local language. For phone number I can choose Germany as language. For the address I have to choose Alemao. Support is extremely friendly. And the fact that you have the possibility to load down your own data is a big plus . ### 3/5 — Good but can be better *2025-05-01, version 5.372* The app is great. Paying on it is hit and miss. It would be really nice when you’re looking for a doctor that you can filter in doctors that only speak a specific language. otherwise you’re making appointments with doctors. You’re not sure if they speak the language that you speak. This added feature would make it very user-friendly and not waste the time of taking appointments from other patients and then canceling them due to language barrier. ### 3/5 — Very functional…but one-sided *2025-04-18, version 5.372* You can make an appointment, pay a bill or call to obtain a triage nurse who can make recommendations. Unfortunately, there are lengthy waiting times for a doctor’s appointment or to speak with a triage nurse. Without the staff to back it up, the app creates significant frustration. ### 5/5 — Muito bom *2025-02-20, version 5.372* Socas ### 3/5 — Melhorar e simplicar *2025-02-17, version 5.372* 3/5 ### 5/5 — Maravilhoso *2025-02-16, version 5.372* Fácil acesso e sempre em dia com toda a minha informação de saúde Obrigado a todos os trabalham para que este sistema funcione tão bem. Fátima ### 4/5 — Me *2025-02-13, version 5.372* Good ### 5/5 — Mr *2025-01-15* Mr **Developer response:** Boa tarde, Obrigado pelo seu comentário. Para qualquer esclarecimento, não hesite em contactar-nos através do número 217 104 400. Obrigado. Apoio MY LUZ ### 3/5 — Funcional mas pode melhorar *2025-01-15, version 5.372* Varios pequenos elementos que tornam o app as vezes um aborrecimento (muitos cliques necessários, ou as vezes se avança em uma marcação para so depois descobrir que aquela marcação nao poderia ser feita (profissional nao atende o convenio ou nao faz videochamada ou nao é no hospital desejado etc). Resolução da imagem da densitometria péssima etc. Tem muito o que melhorar para ficar um app mais user friendly ### 4/5 — Maria Ángela *2024-12-08, version 5.372* Difícil de configurar ## Most critical reviews (10 lowest-rated) ### 1/5 — Difícil acesso *2026-05-15, version 5.595* Demasiado autenticação no acesso ### 1/5 — Worst authentication ever *2026-05-04, version 5.595* Guys, it's 2026! Please use Google auth or anything similar and easy. Don't torture me with recovering and re-creating 16 digits password every couple of months when I go to Hospital da luz. When I use your app it feels like authentication from 15 years ago! Please Do something! It's horrible now! ### 1/5 — Pessimo UI e UX *2026-01-31, version 5.595* Demora demais pra mostrar o calendário de disponibilidade do médico; calendário de disponibilidade diferentes para cada médico; UI e UX horríveis. Melhor fazer outro app ### 1/5 — Difficult to set up *2025-06-03, version 5.372* Tried 7 times to set this up for use and even the help line could not help. Very poor interface. ### 1/5 — Worst check in experience *2025-05-22, version 5.372* Pls add google oath / signin with gmail or anything else easier. I have to spent 20 mins recovering password every time just to log in ### 1/5 — Avaliação *2025-02-11, version 5.372* Péssimo serviço ### 1/5 — inability to contact support *2024-10-04* To enter my personal account, I need to verify my phone number. SMS with the verification code does not arrive. I tried to contact support in multiple ways, but they wrote to me every time that I should call them by phone. But I can’t, since I am in another country and have a foreign phone number. As a result, I don’t know how to enter my personal account Support channel in Whatapp is not working **Developer response:** Hello, Thanks for your comment. Your feedback is very important to us. We would appreciate it if you could contact us to review the situation that has occurred. Thank you. MY LUZ support team ### 1/5 — O que tem de bonito, tem de ruim *2024-09-23, version 5.338* O aplicativo deveria servir para marcar consultas e exames, todavia, quem implementou ou geriu o desenvolvimento não testou o app, pois quando há mais de um exame a ser feito no mesmo dia, por uma razão desconhecida, o botão “Continuar” fica inativo. Um aplicativo desta natureza deveria ser levado à sério e não ser publicado para gerar algum tipo de “aparência” de hospital sofisticado. Aplicativos inúteis deveriam ser removidos da Apple Store. ### 1/5 — Impossible de créer un compte *2024-08-15, version 5.338* Afin d’avoir mes résultats on me demande de créer un compte mais c’est IMPOSSIBLE. Le mail de validation n’arrive JAMAIS dans ma boite mail (spam compris) j’ai testé plusieurs mails (gmail, outlook etc). Lorsque ce n’est pas le mail, j’ai un message affichant « impossible de créer un compte, veuillez nous contacter » bref je vais faire une croix sur mes résultats médicaux… ### 1/5 — Difícil *2024-07-18, version 5.338* Quase 10 minutos para entrar na aplicação ## Most praised reviews (10 highest-rated) ### 5/5 — Dr *2026-06-22, version 5.629* Cedrick lopandza ### 5/5 — Maravilhoso *2026-02-16, version 5.595* Fácil acesso e sempre em dia com toda a minha informação de saúde Obrigado a todos os trabalham para que este sistema funcione tão bem. Fátima ### 5/5 — My luz *2026-01-29, version 5.595* Excelente ### 5/5 — Very pleased… *2025-10-12, version 5.520.1* Never a problem with the web site. Easy to look up future appointments and lab results. ### 5/5 — Excelente APP *2025-10-05, version 5.520.1* Consigo ver todas as minhas consultas, o meu histórico e recebo os updates de saúde tudo na minha mão. ### 5/5 — Nelson Ismael Barradas Antonio *2025-09-10, version 5.520.1* Nenhuma Crítica ### 5/5 — Easy to use *2025-07-03, version 5.494* Provide the info needed and with ease od use. ### 5/5 — Dr *2025-03-14, version 5.372* Excellent ### 5/5 — Marinela *2025-02-27, version 5.372* Excelente ### 5/5 — So simple *2025-02-26, version 5.372* It really is very easy and very clear. A delight to use as it was my first time. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*