# My M1+ — For M1 Bespoke Plans

> Personalized M1 service management app for usage, billing, and offers. (iPhone/iPad app by M1 Limited.)

- Source: https://appshunter.io/ios/app/my-m1-plus/id1494104254 (this page in markdown: same URL + `.md`)
- Developer: [M1 Limited](https://appshunter.io/developer/380634278)
- Category: Business, Utilities
- Price: Free
- Rating: 4.20/5 from 372 App Store ratings · 136 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 82 MB
- Languages: American English
- Released: 2020-05-20
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-m1-plus/id1494104254/reviews.md

## What is My M1+?

My M1+ app is a personalised application that manages your M1 services the way you
want it to be.

Dashboard for Info at a Glance
- Keep track of your usage to avoid unexpected charges
- Never miss a bill again with important billing information displayed on the
dashboard
- Quick look into our latest offers and deals

Billing Made Easy
- View and pay your bill using credit/debit card in just a few taps
- Save your card details to ensure a quick and seamless bill payment

Please note that by downloading this app, you agree to the M1 App T&Cs which is available at https://www.m1.com.sg/terms-and-conditions/my-m1-app and the M1 Data Protection Policy which is available at https://www.m1.com.sg/data-protection

## Key features

- Usage tracking
- Billing information dashboard
- Latest offers and deals
- Bill viewing and payment
- Saved card details for payment

## What do users think of My M1+?

Overall sentiment: negative

**Pros**

- 👍 Self-service features and account management
- 🎨 Improved UI/UX compared to old app
- 💳 Easy bill payment options
- 🔗 SingPass integration for personal details
- 📊 Detailed usage tracking and breakdown
- ✨ Convenient mobile app experience

**Cons**

- 🐛 Frequent app crashes and loading failures
- 🔄 Excessive forced updates required
- ❌ Difficult unsubscribe process
- 💳 Credit card payment issues and failures
- 🚫 Forced app-only access (no website alternative)
- ⚠️ Poor migration from old app
- 🔐 Login and authentication problems
- 📱 Confusing dual-app system (M1 and M1+)
- ⏱️ Slow app performance
- 🔔 Lack of payment reminders and notifications
- 💰 Hidden charges and auto-renewals
- 😤 Unresponsive customer service
- 🌐 Network connectivity issues
- 📲 Inconsistent UI across different accounts

**Commonly reported bugs**

- App freezes during credit card entry
- OTP input field not appearing on keyboard
- Login loop - continuous logout after login
- Bill amount not updating in app
- PDF bill shows blank page
- Cannot view multiple accounts under same ID
- eSIM management not displaying profiles
- Automatic payment setup not processing
- Touch screen responsiveness issues
- App hangs when loading account information
- Chat text input field misaligned with keyboard
- Unable to add payment method (greyed out)
- Roaming activation failures
- Data usage details not clickable/interactive
- App requires constant reinstallation to function
- Forced update requirement blocks all app access

**Most requested features**

- Website alternative for bill payments
- Logout button for switching accounts
- Apple Pay and digital wallet support
- Consolidated single app for all services
- SMS/email payment reminders before due date
- One-click unsubscribe functionality
- Better customer service accessibility
- Offline bill viewing capability
- PDF bill download for all accounts
- Account hierarchy management
- Better roaming package management
- Real-time notification for service changes

## Recent user reviews (10 of 136)

All indexed reviews: https://appshunter.io/ios/app/my-m1-plus/id1494104254/reviews.md

### 1/5 — Bad design and support

*2026-06-12*

Your malicious helpdesk operator did not respond in 1hr and deliberately not end the chat on your stupid app. I can’t close the chat session to start a new one because your app doesn’t have that function. Is your app designed to put off complaints?

**Developer response:** Hi Fook Apfel store! Thanks for getting in touch 😊 For quick assistance, please message us through the My M1+ App. Simply log in with your M1 ID, go to More > Chat with us > type “Chat with Agent” > choose Mobile Service, and we’ll gladly help you further. – Sam

### 2/5 — Lousy app

*2026-04-02*

Got a text from M1 saying there’s some perks but the offer tab doesn’t even load on the app.

**Developer response:** Hi pie3274, we’re sorry to hear about the issue with the Offers tab. Please check that you’re on the latest app version. Should issue persists, please connect with us by reaching to us via private chat on My M1+ App. Simply log in with your M1 ID (email), tap on the “More” tab, select “Chat with us”, then type “Chat with Agent” and choose Mobile Service to connect with us. We’ll be glad to provide further assistance! – Sam

### 1/5 — Unstable

*2025-12-08, version 48.0.0*

when are you guys gonna stop being unstable

### 1/5 — Viu premium

*2025-12-01, version 48.0.0*

The app will not send you a notification to ask you stop subscription of any free product. After the free period, they will charge you directly, I wish M1+ can take action on this matters. Very bad user experience.

### 5/5 — Good app

*2025-11-27, version 48.0.0*

Much better improvements

### 1/5 — Updating Credit Card details is useless

*2025-11-13, version 47.0.0*

My card is expiring and after receiving the new card, to update the details is totally a disaster. After all the processes completed with bank token approval performed 4-5 times, it still doesn’t work and still prompt me to enter details again. 

What kind of app is this? So stupid isn’t it? This scenarios to update card details isn’t something new or unthinkable and yet the app is not able to handle it seamlessly. Even if app option doesn’t work, at least make available this function on website. But even this is not possible. So don’t pay can or not?

### 1/5 — Why?

*2025-10-31, version 47.0.0*

You make it difficult for people to unsubscribe

### 1/5 — every month log in also want update

*2025-10-06, version 46.0.0*

every month log in also want update

### 1/5 — Truly awful people

*2025-09-30, version 46.0.0*

You can’t hate them enough

### 1/5 — Forces you to update the app before you can do anything even overseas

*2025-08-30, version 45.0.0*

To do anything in the app including checking daily data passport roaming, you must be on the latest app version. This is user hostile. I supposedly had data passport enabled but it didn’t detect when I landed in Vietnam. And I can’t check because I can’t use the app, because an update was released two days ago. Wifi at overseas airports is slow and can take hours for an 80MB download, so I was left without a connection and with no way to check the subscription. I gave up and used Saily instead for data roaming, and will never use data passport for business again, it’s convenient but not reliable. I eventually got the roaming text hours leaving the airport.

## Frequently asked questions about My M1+

### What does the My M1+ app do?

The My M1+ app is a personalized application designed to help you manage your M1 services. It provides a dashboard for at-a-glance information, allowing you to track your usage, view important billing details, and discover the latest offers and deals.

### How does the app help with billing?

The app makes billing easy by allowing you to view and pay your bills directly within the application using a credit or debit card. You can also save your card details for a quicker and more seamless payment process in the future.

### Is the My M1+ app free to download and use?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with its core functionality.

### Who is the target audience for this app?

This app is specifically designed for M1 customers who have bespoke plans. It aims to provide them with a personalized and convenient way to manage their services.

### What kind of information can I track on the dashboard?

The dashboard provides key information at a glance. You can keep track of your usage to avoid unexpected charges, never miss a bill with important billing information displayed, and quickly see our latest offers and deals.

## Version history (last 5 releases)

### 51.0.7 — 2026-08-28

We've made minor enhancements and bug fixes to improve your experience on the app. Update now so that you do not miss a thing!

### 51.0.6 — 2026-07-30

We've made minor enhancements and bug fixes to improve your experience on the app. Update now so that you do not miss a thing!

### 51.0.5 — 2026-06-25

We've made minor enhancements and bug fixes to improve your experience on the app. Update now so that you do not miss a thing!

### 51.0.4 — 2026-05-26

We've made minor enhancements and bug fixes to improve your experience on the app. Update now so that you do not miss a thing!

### 51.0.2 — 2026-05-15

We've made minor enhancements and bug fixes to improve your experience on the app. Update now so that you do not miss a thing!

## More apps by M1 Limited

- [My M1](https://appshunter.io/ios/app/my-m1/id380634275)
- [M1 Prepaid](https://appshunter.io/ios/app/m1-prepaid/id1312731685)
- [Maxx - Data to the Maxx!](https://appshunter.io/ios/app/maxx-data-to-the-maxx/id1562245449)

All apps by M1 Limited: https://appshunter.io/developer/380634278

## Related topics

[myquickcharge](https://appshunter.io/ios/topics/myquickcharge)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*