# My M1+ — user reviews > 136 indexed App Store user reviews of My M1+ by M1 Limited, rated 4.20/5 from 370 ratings. - Source: https://appshunter.io/ios/app/my-m1-plus/id1494104254/reviews - App overview in markdown: https://appshunter.io/ios/app/my-m1-plus/id1494104254.md - Rating breakdown: 5★ 266 · 4★ 32 · 3★ 10 · 2★ 10 · 1★ 52 ## What do users think of My M1+? Overall sentiment: negative **Pros** - 👍 Self-service features and account management - 🎨 Improved UI/UX compared to old app - 💳 Easy bill payment options - 🔗 SingPass integration for personal details - 📊 Detailed usage tracking and breakdown - ✨ Convenient mobile app experience **Cons** - 🐛 Frequent app crashes and loading failures - 🔄 Excessive forced updates required - ❌ Difficult unsubscribe process - 💳 Credit card payment issues and failures - 🚫 Forced app-only access (no website alternative) - ⚠️ Poor migration from old app - 🔐 Login and authentication problems - 📱 Confusing dual-app system (M1 and M1+) - ⏱️ Slow app performance - 🔔 Lack of payment reminders and notifications - 💰 Hidden charges and auto-renewals - 😤 Unresponsive customer service - 🌐 Network connectivity issues - 📲 Inconsistent UI across different accounts **Commonly reported bugs** - App freezes during credit card entry - OTP input field not appearing on keyboard - Login loop - continuous logout after login - Bill amount not updating in app - PDF bill shows blank page - Cannot view multiple accounts under same ID - eSIM management not displaying profiles - Automatic payment setup not processing - Touch screen responsiveness issues - App hangs when loading account information - Chat text input field misaligned with keyboard - Unable to add payment method (greyed out) - Roaming activation failures - Data usage details not clickable/interactive - App requires constant reinstallation to function - Forced update requirement blocks all app access **Most requested features** - Website alternative for bill payments - Logout button for switching accounts - Apple Pay and digital wallet support - Consolidated single app for all services - SMS/email payment reminders before due date - One-click unsubscribe functionality - Better customer service accessibility - Offline bill viewing capability - PDF bill download for all accounts - Account hierarchy management - Better roaming package management - Real-time notification for service changes ## Newest reviews (18 of 136) ### 2/5 — Lousy app *2026-04-02* Got a text from M1 saying there’s some perks but the offer tab doesn’t even load on the app. **Developer response:** Hi pie3274, we’re sorry to hear about the issue with the Offers tab. Please check that you’re on the latest app version. Should issue persists, please connect with us by reaching to us via private chat on My M1+ App. Simply log in with your M1 ID (email), tap on the “More” tab, select “Chat with us”, then type “Chat with Agent” and choose Mobile Service to connect with us. We’ll be glad to provide further assistance! – Sam ### 1/5 — M1 *2025-07-03, version 43.0.0* need to keep update and log in. troublesome ### 1/5 — Cannot Unsubscribe from fonecare+ pro *2025-05-22, version 41.1.0* Went through the plan add-ons section. At the fonecare+ pro section, unsubscribe option not available. Only "request to unsubscribe". Once clicked, sent to a website that asked for phone number and ic for verification then need to go through 3 questions to convince me not to unsubscribe. Only to be sent to another page where there 2 offers, $5 grab voucher or something else or a small link at the bottom to confirm my intention to unsubscribe. When i click that, I was brought to the first page, pointing to me on going to m1 app, click plan, click add on and click unsubscribe. Went through so many loops and back at that page, i still cannot click unsubscribe. Only "request to unsubscribe again". Already fuming, i went through another cycle. Then restart my app to see if the option to unsubscribe was there. Alas, this is a SCAM. I cannot unsubscribe! Please do not fall for this SCAM. Never again M1. ### 1/5 — Why does this app need to be updated so often? *2025-05-06* Experience with the app is 1.5 stars rounded to 2. Update - May 2025 The recent update doesn’t allow me to pay my bills. **Developer response:** Hi cheerful, thanks for the feedback. The issue has been resolved, you may try to make payment via app again. Do let us know how it goes or if similar issue persists - Sam ### 1/5 — Taking way too long to rectify App issue! *2025-03-04, version 39.0.0* Till date I still cannot access all services in this App, all I get when I check with Mindy, Chat with Agent and even call 1627 on my case is “we understand your situation, as for now our relevant team, are still working on this issue, once there is update you, you will be notify and update on this case ya. 😃” Seem like the company fails to provide a backup technical plan to fall back when such issue arises, back up solution should be provided and allow user to access all their services alternatively either via m1 website, m1 shop or customer service etc when their App faces issue! Instead m1 kept asking user to wait/hold on till technical team rectify the issue and user cannot add ad on/ remove ad on services, change/update service plan, it’s totally unprofessional! Empty promises on a call back from the person in-charge of raising my case! ### 1/5 — Error billing *2025-01-14, version 38.0.0* I was billed by error for Zolaz gaming and I cannot be refunded. ### 1/5 — cannot sign in *2025-01-11, version 38.0.0* Cannot log in with my registered email and my service ended in 2024/12 but still sending me Jan bills,what’s your problems? ### 3/5 — Line slow *2025-01-07, version 37.1.1* Some time line very very slow..I hope this feedback got any improved about M1 line…line is slow most of time some location…please improve ### 2/5 — Why does this app need to be updated so often? *2024-12-05, version 37.0.3* Experience with the app is 1.5 stars rounded to 2. ### 2/5 — Glitchy and costs me money and time *2024-11-01* Often cannot process payment, and then late charges occur. Feel robbed because of glitchy app. **Developer response:** Hi J123344hgv, this should not be the case. Please provide error message to assist. Thank you - Sam ### 1/5 — Not working *2024-09-17* Please fix this once I login it automatically logs me out. I tried a few times it logs me in but says no internet connection even though I’m already connected to the internet **Developer response:** Hi Ben yolop, we're unable to replicate this issue from our end. If you've tried to uninstall and reinstall the app and issue persists, pm us via M1+ App. Simply type "Chat with agent" in the orange bubble from 9am to 9pm daily and our friendly chat agents will be there to further assist you on this concern. Alternatively, ring up our customer service hotline at 1627 / if calling from overseas, please call at +65-96801627 (Roaming / IDD charges apply), available 24hrs. Thank you - Sam ### 1/5 — Force us to Re-register Email after Update *2024-09-10, version 34.0.14* When you release an update you log us out. It might be okay, but then you require us to re-register email id. Since when has your app become so troublesome to use? I need to re-register email just to view my pdf bill? What is the timer limit to key in email OTP? You only give 30 seconds to resend request for email verification. Do you know email takes longer than 30 seconds to arrive in the inbox? Get this: If i want another way to change email id using Singpass through the app, I first need to login with email id to see account options in the More tab, then I can change my email id. But getting to these options is not possible until I first verify my email id, right? Eventually I did manage to verify my email id. But this is a lot of unnecessary anxiety for users, creating a lot of unnecessary work for your staff, is it not? And you direct all customers with issues to your Facebook Messenger? They can handle? ### 1/5 — A perpetually poor app *2024-09-07, version 34.0.14* Whether the new M1 app or the old, the app remains a failure and a joke, like many other feedbacks I’ve read. I have always logged in to make payments via the website because the app always fails me and has never proven me otherwise. But now the website now doesn’t enable me to login to make payment. So I turned to re-download this app for the umpteenth time. And when I keyed in my M1 ID, which is literally the same email that M1 always sends the monthly bill to me, and also the same ID I’ve always used to make my monthly payments via the website in the past, it says they are having trouble verifying this email address and to enter a valid one. I’ve tried multiple times and this error msg remains the same. Guess M1 doesn’t mind me not paying my bills at all if this continues on :) As long as I can continue to enjoy my broadband service uninterrupted, I see absolutely no loss for me here. Keep it up M1! Alternatively, M1, buck up and do better and make the user experience of logging in and making payments easy. Let me know how I should be making my payments ASAP, and do not even try to fault me for any late fee penalty charges or terminate my account whatsoever nonsense - all these issues were never my fault to begin with. Own your own issues. ### 1/5 — Just to talk to live person *2024-09-03, version 34.0.14* I have 2 M1 lines under my name, one is mine and the other is for my very old illiterate mother who doesn’t live with me. Mother’s line not ringing and can’t find her over “find my phone”. Tried calling M1 and robot asked me many questions but robot doesn’t understand, then said will sent 6 digit to my mother’s phone!!!! Since no response fm my mother or me, waited 6 mins before robot said I’m 38 in queue !!!!! And waiting time is almost as long!!!!! I just want them to check on my mother’s line if it’s ok and this issue drove me crazy. There should be an easier way to check on line status. ### 1/5 — Service *2024-09-02, version 34.0.14* Time and time again my service in disconnect upon receiving a text massage that a payment is outstanding and has to paid to avoid service distribution or termination. Please note this is happening only when O’m trying to work from home and this has happened on three occasions that it can’t be a coincidence. Furthermore, I your service isn’t perfect, downloading speed on social platform is one of the worst. No 5G connections 90% of the time even thou there has been deduction without fail. Although M1 expect us to comprise with their limitation of service etc.. the same is acceptable on their front. I hope there is some courtesy applied before the service is disrupted and in this world and age, as uninformed loss of connection can be damaging to self improvement, loosing a chance to attend interview, a Sales presentation or worst a life and death situation. Look forward to your reply on this matters and hope similar incidents doesn’t happen again or to anyone else causing unchangeable event. ### 1/5 — Absolute dogs ** of an app *2024-08-29, version 34.0.14* Am currently am M1 Fibre Broadband customer. Not able to login to this app from their previous “My M1” app. 1) The ID couldn’t be used to login and within this dumb app was redirected to call 1622 for further assistance - when instead I should be calling 1627 (why should I even when this is not a new account in the first place) 2) Your 1622 agent on the line said he was transferring me on the correct line to call but I guess the transfer is using post mail. 3) Why would you even use “AI” chat bots for chat assistance? Nice on reaching a new level in customer dissatisfaction. ### 2/5 — Two problems with latest version *2024-08-12, version 33.0.4* Firstly if you can't find how to view past messages with live chat agents in the app it's because you have to start a new chat with agent first, and the original option to save (by sharing out) a PDF copy of the chat log which was better instead is also no longer available. Secondly even worse there is no sound or notification at all when they reply during an existing open conversation so you'll miss it then risk being closed! ### 3/5 — Terrible customer service *2024-07-25, version 31.3.9* I called to ask why my bill showed the wrong number. The agent said the wrong charge will be corrected in the next cycle and I can wait for it to be corrected then pay the bill then. Meanwhile they go ahead and canceled the service during a work call, because they thought i didn’t pay the bill. The agent gave out wrong information, wrong assurance and just straight up screwing customers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad design and support *2026-06-12* Your malicious helpdesk operator did not respond in 1hr and deliberately not end the chat on your stupid app. I can’t close the chat session to start a new one because your app doesn’t have that function. Is your app designed to put off complaints? **Developer response:** Hi Fook Apfel store! Thanks for getting in touch 😊 For quick assistance, please message us through the My M1+ App. Simply log in with your M1 ID, go to More > Chat with us > type “Chat with Agent” > choose Mobile Service, and we’ll gladly help you further. – Sam ### 1/5 — Unstable *2025-12-08, version 48.0.0* when are you guys gonna stop being unstable ### 1/5 — Viu premium *2025-12-01, version 48.0.0* The app will not send you a notification to ask you stop subscription of any free product. After the free period, they will charge you directly, I wish M1+ can take action on this matters. Very bad user experience. ### 1/5 — Updating Credit Card details is useless *2025-11-13, version 47.0.0* My card is expiring and after receiving the new card, to update the details is totally a disaster. After all the processes completed with bank token approval performed 4-5 times, it still doesn’t work and still prompt me to enter details again. What kind of app is this? So stupid isn’t it? This scenarios to update card details isn’t something new or unthinkable and yet the app is not able to handle it seamlessly. Even if app option doesn’t work, at least make available this function on website. But even this is not possible. So don’t pay can or not? ### 1/5 — Why? *2025-10-31, version 47.0.0* You make it difficult for people to unsubscribe ### 1/5 — every month log in also want update *2025-10-06, version 46.0.0* every month log in also want update ### 1/5 — Truly awful people *2025-09-30, version 46.0.0* You can’t hate them enough ### 1/5 — Forces you to update the app before you can do anything even overseas *2025-08-30, version 45.0.0* To do anything in the app including checking daily data passport roaming, you must be on the latest app version. This is user hostile. I supposedly had data passport enabled but it didn’t detect when I landed in Vietnam. And I can’t check because I can’t use the app, because an update was released two days ago. Wifi at overseas airports is slow and can take hours for an 80MB download, so I was left without a connection and with no way to check the subscription. I gave up and used Saily instead for data roaming, and will never use data passport for business again, it’s convenient but not reliable. I eventually got the roaming text hours leaving the airport. ### 1/5 — Puva *2025-08-03, version 44.0.0* Very bad line ### 1/5 — No network connection in buildings *2025-07-19, version 43.0.0* For more than 10y of M1 user, recently changed Bespoke Sim-only plan 12Gb to Bespoke Sim-only plan 150gb because they cost roughly the same. End up, what I get is frequent network disruption 5G to 4G and keep losing the network while in building and when MRT passing tunnel. I tried to call 1693 for help in the building, obviously it lost network while talking to the help support. So, I find a place outside building to make the call to helpline again. Well, standard procedure the technician asked me to check my phone setting bla bla bla. Yet, still doesn't resolve the networking issue in building and MRT. Then technician respond to me that nothing else they can do. They are not even trying to help. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2025-11-27, version 48.0.0* Much better improvements ### 5/5 — Good *2024-09-06, version 34.0.14* Good ### 5/5 — BEST INTERFACE *2024-07-01, version 31.3.6* Had been using other services provided in the past. (Red& Green Telco) So far this is the Telco apps that can have more "self help service" feature. You can even link to your SingPass to update your personal details. Amend bill address or email to receive bill. Check usage and check contract. It can show all bill account and number in one glance. As well for Fibre plan you can even submit the relocation request via M1+ app. Best APP ever ! 👍🏻 ### 5/5 — Great improvement *2024-05-24, version 31.2.4* Great improvement on the app. Easy and straightforward to manage and pay bill. ### 5/5 — Good one *2024-05-22, version 31.2.4* Improved lot of things but still have scope ### 5/5 — Old application preferred *2024-04-06, version 31.1.23* can’t view other mobile accounts under the same bill. new bill format doesn’t show breakdown of additional charges. and i waited 58 minutes to speak to M1 customer service and still no one answered. i have questions and hoping someone from M1 can get back to me. ### 5/5 — Amazing service *2024-02-24, version 31.0.14* Great services ### 5/5 — M1 Mobile Data Speed and M1+ Moile App *2024-02-14, version 31.0.4* 1. Since July to unyil now Mobile Data 4G-Speed is very slow. Then last two months ago I applied and used 5G-Data Speed but no show 5G-Signal all the times. 2. M1+ Mobile Application isn't working properly since on July 2023. So please upgrade this M1+ mobile app. Especially for eSIM Profile Service which was needed to transfer from old to new devices(iPhone 14/15 Pro Max) ### 5/5 — Good *2024-02-05, version 31.0.4* Good ### 5/5 — Way better than the previous My M1 app *2023-12-22, version 30.0.40* Overall good user experience and accessible services --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*