# My M1

> M1 mobile, postpaid, and broadband account management and usage tracking. (iPhone/iPad app by M1 Limited.)

- Source: https://appshunter.io/ios/app/my-m1/id380634275 (this page in markdown: same URL + `.md`)
- Developer: [M1 Limited](https://appshunter.io/developer/380634278)
- Category: Utilities, Lifestyle
- Price: Free
- Rating: 2.00/5 from 67 App Store ratings · 37 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 86 MB
- Languages: American English, Chinese (Simplified, China)
- Released: 2015-01-15
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-m1/id380634275/reviews.md

## What is My M1?

There are currently two M1 apps available — My M1 and My M1+. For a seamless mobile experience, please take note of the following:
 
- Customers on M1 Bespoke Plans should use My M1+ app to manage your account for your new plan.
- If you are a postpaid or Fibre Broadband customer, please continue using My M1 app.
 
Manage your account
- Check re-contract status and eligibility
- Subscribe to Value-Added Services
- Nominate M1 mobile lines for more savings with Multi-Service Saver
- Nominate M1 numbers for free calls
- View Loyalty Bonus and Sunrisers vouchers
 
Track your usage
- Monitor your local data, talktime and SMS/MMS usage
 
Roaming
- Subscribe to Roaming services and Data Passport
- Track your overseas usage of roaming data, talktime and SMS
 
Pay your bills
- View and pay your bills in a jiffy

## Key features

- Account management
- Usage tracking
- Roaming services
- Bill payment
- Value-added services subscription
- Loyalty bonus viewing

## Recent user reviews (10 of 37)

All indexed reviews: https://appshunter.io/ios/app/my-m1/id380634275/reviews.md

### 1/5 — Totally worthless and broken app

*2024-02-13*

The “new” M1+ app is not better. Imagine a cell phone company in the year 2024 that cannot produce a functional mobile app (or website) and you have M1. They must have the lowest quality $3 per hour developers on earth.

**Developer response:** Hi ZZ1949,  do let us know how we can assist you by dropping us a line via PM. Message us by clicking the 'Send Message' button in our Facebook page  and our Social Media Advisors will be right with you. Many thanks! - Sam

### 1/5 — M1 makes it extremely difficult for you to terminate account

*2023-08-21*

M1 does not give you the option to terminate account in the app. You must call a hotline in which no one picks up. 
I am overseas. They asked me to visit a stance in SG, which is not possible. They then said I can call a number from oversea but International Direct Charge applies. This ridiculous!!

While I was a customer for them, they may seemingly offer cheaper fee than other bigger operator, they are consistently out of service in common areas….pay a few extra dollar and go with a main provider will save you so much headache and time! Truly the worst company ever!

**Developer response:** Hi 现离君 , thanks for reaching out. Termination of mobile line is handled by our designated Customer Relations team via call in at the moment. Should you require assistance due to overseas, please reach out to our Live Chat team for assistance. Do ensure to get ready your M1 ID (email add) for verification. Thank you - Sam

### 1/5 — What’s M1 CEO doing about it?

*2023-07-02*

So many many negative reviews yet no improvement. 

This reminds me of negative hotel reviews where the hotels make some apologetic noises but nothing is done. Insincere. 

Doesn’t the CEO read his own reviews? Isn’t he interested to know how’s his app is performing. Unbelievable!

Apps like Senoko, My SIMBA, SP Group etc all are user friendly. No problem. 

But with M1 it’s really frustrating. 

I’m giving M1 advance notice: I’m quitting.

**Developer response:** Hi Jon Wain, thank you for sharing your thoughts with us. Feel free to let us know your concern or if you need any other assistance on your plan/account. Thank you - Sam

### 1/5 — Credit card payments don’t work

*2023-06-11*

How dumb do you have to be to be unable to accept visa or Amex in 2023?

Also no ApplePay

**Developer response:** Hi ZZ1949, this should not be the case. Please uninstall and reinstall to latest app version and login with your M1 ID (email add) and try again. If issue still carries on, please pm us via Facebook Messenger at http://m.me/m1limited with your details for us to look into this further - Sam

### 1/5 — A big scam

*2023-01-28, version 5.35.3*

A lot of the apps functions don’t work. Unless you’re subscribing to a plan that makes you spend more money. The reason for this is likely planned obsolescence. They design the app around not allowing you to do things like change your outdated bill plan so you’re stuck with an expensive plan that you don’t need, has bad value, and can’t change. Then you try customer service and that puts you through a chatbot that mostly functions to sell you things. From what I’ve heard from friends and family, the only way to change your bill plan is to go through several loops and go in person to change it. I cannot do this as I am overseas and either they hide their support email or have done away with it as having some way to contact a human makes it easier for customers to do things that they actually want. Like change their bill plan. 

My advice? Pick or change to some other provider who wouldn’t screw you over. Thanks.

**Developer response:** Hi Cherry Soufflé, we are sorry to hear that. May we know if you have tried to type "Live Chat" on the chat bot message box? This will allow you to connect to the next available officer. The team operates daily from 9am to 9pm. - Sam

### 1/5 — Can’t login, questionable data security

*2022-11-16, version 5.35.2*

The password field seems to manually push characters to end when you press submit. I appreciate the attempt to salt the password but doing it client side? Just no. I can see what you’re appending and if you’re doing what it looks like… you’re not handling/saving passwords in a secure or proper way. 

Additionally, attempting to login with OTP, I receive the OTP but get and a error code.

### 1/5 — For a tech company this is embarrassing.

*2022-08-08, version 5.35.1*

Trying to enroll in data passport is dystopian. Buttons jiggle on the screen, you tap them over and over and nothing happens. The app goes dead. Later you might find out it worked. Or not. M1, you can do better.

Update: I followed Sam’s advice. I’m on an iPhone 12 with iOS15.5 and updating the M1 app ….. changed nothing.  Down to 1 star for not really reading my review. 

P.S.  my wife has the same issue on her iPhone 13.

**Developer response:** Hi scidoc666, we are sorry to hear this. If re-installing the app does not help, kindly engage with us via My M1 app / https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (available daily from 9am to 9pm) with your details for further assistance. Thank you - Sam

### 1/5 — Weird bugs

*2022-01-08, version 5.34.3*

So I find the app will show me my account details when I’m on WiFi but NOT when I’m on cellular - in other words I cannot access my M1 account info when I’m on M1’s own network, only when I’m on somebody else’s.

EDIT - have uninstalled and reinstalled.  Same problem.  Says “error code S6100”.

### 1/5 — App crashes before opening

*2021-09-18, version 5.33.9*

The app crashes before opening and I can’t see the data usage. Maybe a trick of the company to get customers overuse days and rip them off with heavy bills.

**Developer response:** Hi Aksh1305, this is definitely not the case. May we trouble you to uninstall and reinstall the app to try again. Do let us know should issue persists. Thank you - Sam

### 1/5 — Can’t even login

*2021-03-15, version 5.33.5*

Worst app that I have used. Can’t even login when I am physically at a M1 store.

**Developer response:** Hi Fan fan90, we're sorry to hear this. Can we check if the line is registered under your ID? Please provide error message for us to assist. - Sam

## Frequently asked questions about My M1

### What can I do with the My M1 app?

The My M1 app allows you to manage your M1 mobile, postpaid, or Fibre Broadband account. You can check re-contract status, subscribe to value-added services, nominate lines for savings, nominate numbers for free calls, view loyalty bonuses, track your local data, talktime, and SMS usage, subscribe to roaming services, track overseas usage, and view and pay your bills.

### Which M1 app should I use?

If you are a postpaid or Fibre Broadband customer, you should continue using the My M1 app. Customers on M1 Bespoke Plans should use the My M1+ app to manage their new plan.

### Is the My M1 app free to use?

Yes, the My M1 app is free to download and use. There are no charges associated with managing your account or tracking your usage through the app.

### What information can I track regarding my usage?

You can monitor your local data, talktime, and SMS/MMS usage. For roaming, you can track your overseas usage of roaming data, talktime, and SMS.

### How do I pay my bills using the app?

The app allows you to view your bills and pay them quickly and easily. Simply navigate to the billing section within the app to access and settle your outstanding payments.

## Version history (last 5 releases)

### 5.35.3 — 2023-01-23

- Bug Fix

### 5.35.2 — 2022-10-10

- Bug Fix

### 5.35.1 — 2022-06-24

- Bug Fix

### 5.35.0 — 2022-06-08

View your exclusive M1 voucher for your new handset upgrade

### 5.34.6 — 2022-06-02

- Bug Fix

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## More apps by M1 Limited

- [M1 Prepaid](https://appshunter.io/ios/app/m1-prepaid/id1312731685)
- [My M1+](https://appshunter.io/ios/app/my-m1-plus/id1494104254)
- [Maxx - Data to the Maxx!](https://appshunter.io/ios/app/maxx-data-to-the-maxx/id1562245449)

All apps by M1 Limited: https://appshunter.io/developer/380634278

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*