# My M1 — user reviews > 37 indexed App Store user reviews of My M1 by M1 Limited, rated 2.00/5 from 67 ratings. - Source: https://appshunter.io/ios/app/my-m1/id380634275/reviews - App overview in markdown: https://appshunter.io/ios/app/my-m1/id380634275.md - Rating breakdown: 5★ 12 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 44 ## Newest reviews (15 of 37) ### 1/5 — Bugs are everywhere! *2020-08-25, version 5.33.1* Bugs... ### 1/5 — App keeps asking to update *2020-08-20, version iOS App 5.32.5* Already at the latest version but on launch app still pestering to update to latest, tapping update will open App Store with open button then still getting prompt to update app. ### 1/5 — Erroneous Message to Update App *2020-08-14, version iOS App 5.32.5* Hi There is this message that kept popping ip asking me to update the application when the version is that latest. Please fix the problem. ### 1/5 — App is getting worse *2020-08-11, version iOS App 5.32.5* I agree with other reviewers , this app is getting worse. e-bills won’t load. Keeps asking me to update even though app is already updated and version number is correct. ### 1/5 — Update not working *2020-08-06, version iOS App 5.32.5* Trying to open app, then asks for update, choose update, and app won’t open, repeat... ### 1/5 — Clunky, Incoherent popups *2020-08-06, version iOS App 5.32.5* I’ve obviously updated to 5.32.5. but even after killing the app instance, constantly going to check iOS AppStore (of course there’s nothing there but OPEN, not Update since it’s already done) , the irritating pop up in MYM1 still asks user to Update to 5.32.5. Clearly a poorly written piece of code. ### 1/5 — How do you break an update notification? *2020-08-04, version iOS App 5.32.5* Running version 5.32.5, I get a notification telling me to update to that version. Click on the Update button and I am shown that is the version I have updated to and I am running. How bad is your quality that when you check version of the current running version you decide it is something different!!! ### 1/5 — Can’t even log in 🤷‍♂️ *2020-04-16, version 5.32.3* Just a blank white box where the login info should be. Oh well. ### 1/5 — Not good *2020-03-14, version 5.32.3* The app is bad. On the log in page, I cannot even type in my log in details. The input area is an empty white page, so it’s not even available for text input. The second option for log in is at the bottom for post paid customers. There is a text input area there, I keyed in my number and hit enter. it just give me an error prompt. Can’t even log in at all. Please make improvements asap as I really feel like having an app that works is going to be very useful to customers. ### 1/5 — E-Bills Can Never Load *2020-02-21, version 5.32.3* M1 tries very hard to get her customers to go on to e-platforms especially e-billing but I can never open up my e-bills on the App. This has been happening for the longest time. I cannot even remember a day when I started using the app and able to download my bill. And they have the audacity to continue to charge me money for sending me paper bills. Do something about your e-platform first ! ### 1/5 — Needs major overhauling *2020-01-14, version 5.32.3* Not stable. Keeps crashing. Some of the tabs won't load at all. ### 1/5 — Doesn’t work on my iPad *2019-06-18, version 5.31.1* The title says it all. ### 1/5 — 16 pages of terms and conditions to read ? *2018-09-20, version 5.20.2* Awesome Did anyone read them all Without self harming? ### 1/5 — What a disaster *2018-01-03, version 5.12.1* God almighty that is an ugly app! And no update for iPhone X? 3 months after its release? Ugh. ### 1/5 — Not updated for iPhone X *2017-12-24, version 5.12.1* They need to update the app for iPhone X. ## Most critical reviews (10 lowest-rated) ### 1/5 — Totally worthless and broken app *2024-02-13* The “new” M1+ app is not better. Imagine a cell phone company in the year 2024 that cannot produce a functional mobile app (or website) and you have M1. They must have the lowest quality $3 per hour developers on earth. **Developer response:** Hi ZZ1949, do let us know how we can assist you by dropping us a line via PM. Message us by clicking the 'Send Message' button in our Facebook page and our Social Media Advisors will be right with you. Many thanks! - Sam ### 1/5 — M1 makes it extremely difficult for you to terminate account *2023-08-21* M1 does not give you the option to terminate account in the app. You must call a hotline in which no one picks up. I am overseas. They asked me to visit a stance in SG, which is not possible. They then said I can call a number from oversea but International Direct Charge applies. This ridiculous!! While I was a customer for them, they may seemingly offer cheaper fee than other bigger operator, they are consistently out of service in common areas….pay a few extra dollar and go with a main provider will save you so much headache and time! Truly the worst company ever! **Developer response:** Hi 现离君 , thanks for reaching out. Termination of mobile line is handled by our designated Customer Relations team via call in at the moment. Should you require assistance due to overseas, please reach out to our Live Chat team for assistance. Do ensure to get ready your M1 ID (email add) for verification. Thank you - Sam ### 1/5 — What’s M1 CEO doing about it? *2023-07-02* So many many negative reviews yet no improvement. This reminds me of negative hotel reviews where the hotels make some apologetic noises but nothing is done. Insincere. Doesn’t the CEO read his own reviews? Isn’t he interested to know how’s his app is performing. Unbelievable! Apps like Senoko, My SIMBA, SP Group etc all are user friendly. No problem. But with M1 it’s really frustrating. I’m giving M1 advance notice: I’m quitting. **Developer response:** Hi Jon Wain, thank you for sharing your thoughts with us. Feel free to let us know your concern or if you need any other assistance on your plan/account. Thank you - Sam ### 1/5 — Credit card payments don’t work *2023-06-11* How dumb do you have to be to be unable to accept visa or Amex in 2023? Also no ApplePay **Developer response:** Hi ZZ1949, this should not be the case. Please uninstall and reinstall to latest app version and login with your M1 ID (email add) and try again. If issue still carries on, please pm us via Facebook Messenger at http://m.me/m1limited with your details for us to look into this further - Sam ### 1/5 — A big scam *2023-01-28, version 5.35.3* A lot of the apps functions don’t work. Unless you’re subscribing to a plan that makes you spend more money. The reason for this is likely planned obsolescence. They design the app around not allowing you to do things like change your outdated bill plan so you’re stuck with an expensive plan that you don’t need, has bad value, and can’t change. Then you try customer service and that puts you through a chatbot that mostly functions to sell you things. From what I’ve heard from friends and family, the only way to change your bill plan is to go through several loops and go in person to change it. I cannot do this as I am overseas and either they hide their support email or have done away with it as having some way to contact a human makes it easier for customers to do things that they actually want. Like change their bill plan. My advice? Pick or change to some other provider who wouldn’t screw you over. Thanks. **Developer response:** Hi Cherry Soufflé, we are sorry to hear that. May we know if you have tried to type "Live Chat" on the chat bot message box? This will allow you to connect to the next available officer. The team operates daily from 9am to 9pm. - Sam ### 1/5 — Can’t login, questionable data security *2022-11-16, version 5.35.2* The password field seems to manually push characters to end when you press submit. I appreciate the attempt to salt the password but doing it client side? Just no. I can see what you’re appending and if you’re doing what it looks like… you’re not handling/saving passwords in a secure or proper way. Additionally, attempting to login with OTP, I receive the OTP but get and a error code. ### 1/5 — For a tech company this is embarrassing. *2022-08-08, version 5.35.1* Trying to enroll in data passport is dystopian. Buttons jiggle on the screen, you tap them over and over and nothing happens. The app goes dead. Later you might find out it worked. Or not. M1, you can do better. Update: I followed Sam’s advice. I’m on an iPhone 12 with iOS15.5 and updating the M1 app ….. changed nothing. Down to 1 star for not really reading my review. P.S. my wife has the same issue on her iPhone 13. **Developer response:** Hi scidoc666, we are sorry to hear this. If re-installing the app does not help, kindly engage with us via My M1 app / https://www.m1.com.sg/ and type “Chat with Agent” in the orange bubble (available daily from 9am to 9pm) with your details for further assistance. Thank you - Sam ### 1/5 — Weird bugs *2022-01-08, version 5.34.3* So I find the app will show me my account details when I’m on WiFi but NOT when I’m on cellular - in other words I cannot access my M1 account info when I’m on M1’s own network, only when I’m on somebody else’s. EDIT - have uninstalled and reinstalled. Same problem. Says “error code S6100”. ### 1/5 — App crashes before opening *2021-09-18, version 5.33.9* The app crashes before opening and I can’t see the data usage. Maybe a trick of the company to get customers overuse days and rip them off with heavy bills. **Developer response:** Hi Aksh1305, this is definitely not the case. May we trouble you to uninstall and reinstall the app to try again. Do let us know should issue persists. Thank you - Sam ### 1/5 — Can’t even login *2021-03-15, version 5.33.5* Worst app that I have used. Can’t even login when I am physically at a M1 store. **Developer response:** Hi Fan fan90, we're sorry to hear this. Can we check if the line is registered under your ID? Please provide error message for us to assist. - Sam ## Most praised reviews (7 highest-rated) ### 5/5 — Agree with Pls Staph *2018-02-04, version 5.12.2* But love the convenience of the mobile app and the ability to sign up / deregister for value added services. Thanks! ### 5/5 — Super cool app *2016-07-28, version 5.0.0* Super cool app ### 5/5 — Finally *2015-01-19, version 4.1.5* After rushing m1. They finally got smart and enabled this app for all regions. If you are reading this, you are welcome. Starhub and Singtel has already enabled their apps for all regions since eons ago. Now your customers are more happy. :) ### 3/5 — pls stahp *2017-12-18, version 5.12.0* stop forcing me to update the app in order to use it. sometimes im outside and do not want to waste my 4g on updating it but i really have to use it urgently to check if i exceeded my 4g to keep track. pLs sTaHp fOrCiNg mE :( ### 2/5 — App poorly designed *2021-01-25, version 5.33.5* As mentioned by many the downloading of simple static things like bills etc remains a challenge to the IT of the company. What a joke! ### 2/5 — App keeps getting worse *2019-12-06, version 5.32.2* This app continues to get worse rather than better. More and more functions cannot complete. As an example today when I try and view my bill it continually just clocks and nothing is displayed. ### 2/5 — Unable to log in *2018-05-21, version 5.15.0* Tried logging in multiple times, changed my password, but there’s always an error. So 2-star rating is inaccurate because I never managed to use the app at all. Please look into this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*