# My Magic Pass App — user reviews > 143 indexed App Store user reviews of My Magic Pass App by My Magic Pass, rated 2.70/5 from 295 ratings. - Source: https://appshunter.io/ios/app/my-magic-pass-app/id1085127153/reviews - App overview in markdown: https://appshunter.io/ios/app/my-magic-pass-app/id1085127153.md - Rating breakdown: 5★ 101 · 4★ 12 · 3★ 17 · 2★ 26 · 1★ 139 ## What do users think of My Magic Pass App? Overall sentiment: negative **Pros** - 🚀 Convenient app for laundry - 📢 Helpful notifications - 👍 Easy to use - 💳 No need for quarters - 🔍 Visibility of machine availability **Cons** - 🐛 Inaccurate machine status updates - 💰 Minimum $20 funding requirement - ⏱️ Delayed machine status updates - 🔌 Connectivity issues in basements - 🤖 Unresponsive customer support **Commonly reported bugs** - Machines not starting after payment - Inconsistent machine availability information - Payment issues and double-charging - App crashes and login problems - Outdated information and delayed updates **Most requested features** - Allow custom funding amounts - Add time remaining indicator - Improve machine status accuracy - Provide refund options for malfunctioning machines - Enhance notification system ## Newest reviews (10 of 143) ### 4/5 — Does the job *2026-07-16, version 4.0.32* You don’t want to have to think too much about the app that lets you start the washing machines, and this app meets that standard. Every once in a while it’s incorrect about what machines are available or not, but otherwise it just works. ### 4/5 — Solid *2026-07-13, version 4.0.32* App works well, doesn’t always show the current status of the machines without a reset ### 3/5 — Timing is wrong *2026-04-28, version 4.0.32* The timing for the washing machines is wrong. It says my laundry is done and ready to remove but it still has over 20 minutes left. ### 5/5 — Thanks again *2026-01-12, version 4.0.32* Had to call into the service center and spoke with Kaitlyn. Awesome experience! ### 2/5 — Infuriatingly makes laundry even more of a chore *2026-01-08, version 4.0.32* The app is absolutely terrible at updating the status of machines. Every time I do laundry and am ready to use the driers, I can start one drier just fine but the app won’t let me start the second. It just has a message “wait 2 minutes”. Why?! And the 2 minutes is more like 5 minutes. Trying to use a washing machine after it has just been used is just as frustrating. The app will say it’s in use for several minutes after the cycle is done. Then it often changes the message to “remove clothes” even though the machine is empty. This awful app makes doing laundry take far longer than necessary due to the pointless waiting between uses. ### 3/5 — Deff needs improvement *2026-01-08, version 4.0.32* If there is a way to set up notifications (e.g. sounds) then it must be very convoluted. I would like to be able to set up five minute warnings. When the machine is done it still shows on the app as busy unless you close app and re-open. Or open an empty machine for a bit to be able to add value. Maybe there needs to be a status “awaiting” if the machine is done but has not been emptied. Also there does not appear to be a way to add money to a dryer until it is fully done so you have to wait in the laundry room to restart the machine. ### 1/5 — I miss the days before the switch to this app *2025-10-20, version 4.0.32* This app makes laundry MORE difficult and I truly would prefer to pay with quarters or the old card system. After a load of laundry has run, the app will label the used machine with the instruction “remove clothes”. The catch is that the app doesn’t update when the clothes have been removed from the machine and you may need to wait, 10, 20, 30 minutes or even over an hour at times, before the machine is recognized as free and usable for a new load of laundry. I have walked into my laundry room where ALL machines are empty and there is no sign of when the last load of laundry was done, but every washer AND dryer is locked because the user still needs to “remove clothes”. On top of this, after starting one of the dryers in a stacked pair, the other dryer in the pair is locked from starting for some indefinite period of time. This was never an issue when we would swipe a card to pay to start the dryers. I have also had several occasions where my payment was processed on the app, but the app did not start the washer/dryer in reality. The fun part is that even if I wanted to pay a second time to start the machine again, the app thinks that the machine is running and, you guessed it, I’m locked out from starting it until I “remove clothes” and who knows when it’ll update that that has happened. Of course this would be a perfect time to request a refund- oh wait! There’s no way to do that in the app. So I go onto the website and submit a refund request (I’ve never received a refund). And, of course, there’s no way to request service to the app. I can request service to a specific machine, but I truly think those requests just go into the abyss bc I’ve never seen anything happen as a result of my service requests. So long story short, this app is barely functional, and I’m starting to prefer walking to a laundromat. ### 1/5 — Add time remaining! *2025-10-14, version 4.0.32* Why can't this app add the time remaining? The website shows it but this app neglects to include that. Please Fix! ### 5/5 — Customer Service *2025-09-19, version 4.0.32* Ariel was very helpful as usual! ### 1/5 — Payment Issues *2025-09-15, version 4.0.32* Paid for a dryer and the dryer did not unlock. I had to wait almost an hour for the next dryer. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stealing money *2026-07-21, version 4.0.32* The app forces you to pay a minimum of $20 to use the machines. If you have a leftover balance when you’re moving out or no longer want to use them, they will not refund you. I’ve called two times and they say it’s processing, but it’s been almost one month and no refund received. AVOID!! ### 1/5 — Complete garbage *2026-07-18, version 4.0.32* Lacks basic functionality, and I have to load 20 bucks at a minimum. I want to wash my laundry, not loan 20 bucks to a shady company for an extended period of time ### 1/5 — I want my money back (resolved) *2026-06-25, version 4.0.32* (The case below was resolved. The app got in contact with me. Appreciated that. I would just suggest an easier way for them to be contacted. Sorry for the harsh words but was mad at the time.) This is a scammer. You have no customer service! First of all minimum fund deposit is $20. I used first time ok. Than the second time the washing machine never started and couldn’t cancel. There is an option to send pre determined complaints. i sent it with the idea to be reimbursed the 3 dollars spent to wash. Next washing there was not enough money to dry because was not reimbursed and would have to deposit $20 more. WTF! I took all the wet clothes from the machine and walked to the closest Cleaning Service. I lost $3.00 and $2.00 kept in the fund so it’s $5.00 lost from $20.0. They stole 25% ### 1/5 — Minimum payment *2026-06-06, version 4.0.32* This is actually ridiculous, I’m here for 2 months, why can’t I pay per use. Evil company ### 1/5 — Greedy embarrassing design or unintuitive poorly made slop *2026-03-17, version 4.0.32* What a horrible way to grift your user base out of money by mandating they add funds in 20$ increments. Embarrassing behavior and a lazy uninspired mindset. You seriously can’t integrate with Apple Pay? You’re a bunch of talentless hacks that I’m purely using the app because your garbage hardware is obtuse and frustrating to use. ### 1/5 — Worst laundry app *2026-03-15, version 4.0.32* I would give zero stars if the option is there , whenever I submit a service request nothing happens , I lost money because of this stupid app ### 1/5 — Worst service application I ever had the displeasure of having to use *2026-01-23, version 4.0.32* I have had multiple reoccurring issues with this application but to keep this review short I will write about the most recent issue where I have been trying to add funds to my account and they have been continuously declined, my bank’s customer service says they are approving the transactions on there end but MyMagicPass has been reversing the transactions, when I tried to reach out to MyMagicPass on the issue through email it failed to go trough and when I tried contacting there phone number the bot told me nobody could help me at this time and I was put on voicemail, I now have a basket full of laundry at my dorm that I am unable to do take to this app. ### 1/5 — Dark Patterns to Take Money From You *2025-11-16, version 4.0.32* Instead of letting you pay with a card or load a custom amount they have a preset “load card” minimum value of $20. ### 1/5 — Price Gauging *2025-11-08, version 4.0.32* App charges more than the prices on the machines in my building. ### 1/5 — It’s a Scam *2025-11-05, version 4.0.32* I was going to use the machine at a hotel where the washer and dryer was $2 each. No problem. The app wants me to add $20. For the most part I’ll NEVER use the app again so why not just let me load the $4 and charge me a load fee? I can use Apple Pay or some other feature. It’s a scam to let them house additional cash value for an app that I may possibly never use again. ## Most praised reviews (10 highest-rated) ### 5/5 — Works well. *2026-07-19, version 4.0.32* This app works well and is easy to use. ### 5/5 — My review *2026-07-13, version 4.0.32* The app is very easy to use. Best thing about it is that it lets you know when your laundry is almost done. ### 5/5 — Easy *2026-06-24, version 4.0.32* I was staying short-term in a building that uses this app in their laundry room. It was really easy to use. Initially, I was not happy that I had to load a minimum of $20 onto the app to do a single load of laundry during my trip, however, it was exceptionally easy to request a refund of the unused funds via email! The Magic Pass support team responded within an hour of my request for refund and the funds are automatically coming back to my credit card. Very happy with the resolution! ### 5/5 — love love love *2026-06-10, version 4.0.32* Emily was so helpful when I called for service, highly recommend! ### 5/5 — Much needed *2026-06-03, version 4.0.32* Really happy my building switched to SEBCO. Having to remember quarters or my smart card was always a pain and I didn’t wanna have to always buy a new one !! and this makes the whole process so much easier. ### 5/5 — bueno *2026-05-17, version 4.0.32* la app es super fácil, te muestra en tiempo real cuáles máquinas están libres y te avisa cuando termina la lavada. el servicio es fácil y el customer service de verdad es bien bueno ### 5/5 — Good app *2026-05-06, version 4.0.32* don’t have to think about laundry thanks to this app! ### 5/5 — Sherka *2026-04-20, version 4.0.32* I’ve been using Sebco for 5 years now in my building great customer service always on point whenever I have an issue with the machines . ### 5/5 — Makes it easier *2026-03-26, version 4.0.32* My building just switched over to this company and their app and I’m so glad because I was always forgetting quarters and this makes my life so much easier. ### 5/5 — Little Ferry Washing Machine *2026-01-15, version 4.0.32* Ariel from customer support was extremely helpful with my refund request when i paid for the wrong machine extremely grateful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*