# My Massey — Your Massey Services Account

> Mobile account management for home services customers. (iPhone/iPad app by Massey Services, Inc..)

- Source: https://appshunter.io/ios/app/my-massey/id524170845 (this page in markdown: same URL + `.md`)
- Developer: [Massey Services, Inc.](https://appshunter.io/developer/524170848)
- Category: Utilities
- Price: Free
- Rating: 2.02/5 from 64 App Store ratings · 67 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 37 MB
- Languages: English
- Released: 2012-05-22
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/my-massey/id524170845/reviews.md

## What is My Massey?

With the My Massey app, you can easily manage your account anytime, anywhere. 

The My Massey App allows customers to conveniently manage their account from their mobile device. Using the My Massey App, you can:

- Pay your bill
- Submit a service request
- Review your service history
- Communicate directly with a Massey Customer Care Team Member
- Share pictures for a quick diagnosis by the Massey Services Technical Team

You will need your Massey account number to register. This information can be found on your billing statement or service report. If you don’t have this information readily available, simply contact our Customer Care Team at 1-888-2MASSEY (262-7739) for assistance.

## Key features

- Pay bills
- Submit service requests
- Review service history
- Communicate with customer care
- Share pictures for diagnosis

## What do users think of My Massey?

Overall sentiment: negative

**Pros**

- 👍 Useful for managing account
- 👍 Convenient for payments
- 👍 Good for sending photos
- 👍 Simple and easy to use

**Cons**

- 🐛 App constantly broken
- 🐛 Cannot log in
- 🐛 Login credentials incorrect
- 🐛 App crashes frequently
- 🐛 Poor user interface
- 🐛 Outdated design
- 🐛 Payment feature not working
- 🐛 Service request tool fails
- 🐛 App not recognizing customer
- 🐛 Uninstall/reinstall needed
- 🐛 Limited functionality
- 🐛 Customer service unhelpful

**Commonly reported bugs**

- Login issues (credentials incorrect, cannot log in)
- App crashes
- Service request submission fails
- Payment method cannot be added/removed
- App not recognizing customer after a period
- Keyboard covers input fields during login
- App crashes during registration
- App only works in portrait orientation
- Cannot change email address
- Payment feature does not work
- App layout not functional on iPhone 7 screen
- Cannot make multiple payments for annual inspection
- App not updated for newer iPhones

**Most requested features**

- Re-add upcoming service schedule
- Re-add service history view
- Allow payment with something besides credit card
- Add drill-down to see service details
- Add dark mode option
- Improve website responsiveness

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/my-massey/id524170845/reviews.md

### 1/5 — Take it off the App Store

*2025-09-26*

If no one is maintaining this please remove it because it’s not even working. No one can log in, it’s giving your customers a bad experience.

### 1/5 — I wish I could give a lower star than one.

*2025-08-21*

When I first hired the company to spray my yard, their app was pretty good and now overtime the app has gotten to be worse and worse and absolutely useless. They need to fire their IT company and hire a company who can make their app work like it should.

### 1/5 — Worst app ever

*2025-07-21, version 2.1.2*

This is the wrost app ever made. It never work, nobody at Massey can provide assistance and they keep saying there is jothing rhey can do about it.

### 1/5 — Good Luck

*2024-10-04*

We have had a very bad experience with this company. We have Landscape Services and have had reported issues without resolution. Each time thy come out I’m told that the lawn doesn’t get enough sun. The app doesn’t work either and their customer service people have said “it never does”

C’mon Massey you said you were the best. Prove it!

### 1/5 — App fails constantly

*2024-06-25*

Again I thought I would just sign in to app and pay my bill. Well, that didn’t happen it’s been at least a dozen attempts on my part to be able to sign in. So I just called and it’s now set up for auto pay, I think maybe it’s not working is my new to me iphone15, and Massey hasn’t updated there software to recognize newer iPhones. I’m thinking I’ll check out the competition and see if there system works..

### 1/5 — Worst app ever.

*2024-06-18, version 2.0.12*

This is the worst app. This company apparently bought my local pest control company. Now, you can’t reach a human. Tried to get set up with this app to check on my bill. BIG FAIL!! Zero stars.

### 5/5 — I mean seems like working ok for me

*2023-09-18*

I prefer this over their website tbh!

### 1/5 — Does not work

*2023-08-01, version 2.0.11*

Unable to add payment method to account.

### 1/5 — Barely Works...

*2023-07-13, version 2.0.11*

App barely works, it doesn't allow you to remove or add new payment method. It's poorly developed & appears to lack even simple QA testing!

### 1/5 — Can’t log on

*2023-07-06*

I’ve tried and tried to login to my account. Will not let me on my phone or iPad. Guess the next step is to try a computer. Frustrating!

## Frequently asked questions about My Massey

### What can I do with the My Massey app?

The My Massey app allows you to manage your Massey Services account from your mobile device. You can pay your bill, submit a service request, review your service history, and communicate directly with the Massey Customer Care Team. You can also share pictures for a quick diagnosis by the technical team.

### How do I register for the My Massey app?

To register for the My Massey app, you will need your Massey account number. This number can be found on your billing statement or service report. If you cannot locate your account number, you can contact the Customer Care Team at 1-888-2MASSEY (262-7739) for assistance.

### Is the My Massey app free to use?

Yes, the My Massey app is free to download and use. There are no charges associated with managing your account or submitting service requests through the application.

### What information can I share with the technical team?

You can share pictures of any issues or concerns you are experiencing with the Massey Services Technical Team through the app. This allows for a quicker diagnosis of the problem before a technician arrives.

## Version history (last 5 releases)

### 2.1.4 — 2025-08-26

- App fixes and improvements.

### 2.1.2 — 2025-03-17

- App fixes and improvements.

### 2.1.0 — 2024-07-26

- App fixes and improvements

### 2.0.16 — 2024-06-27

- App fixes and improvements

### 2.0.12 — 2023-08-01

- App fixes and improvements

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*