# My Medibank — user reviews > 574 indexed App Store user reviews of My Medibank by Medibank Private Limited, rated 4.70/5 from 411 ratings. - Source: https://appshunter.io/ios/app/my-medibank/id465576269/reviews - App overview in markdown: https://appshunter.io/ios/app/my-medibank/id465576269.md - Rating breakdown: 5★ 345 · 4★ 36 · 3★ 11 · 2★ 5 · 1★ 14 ## What do users think of My Medibank? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and convenient claims process - 💡 Helpful features like Live Better rewards - 👍 Straightforward app navigation **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Security issues with facial recognition and login - 💸 Expensive premiums with low benefits - 🤖 Lack of human customer support **Commonly reported bugs** - Live Better section not loading on iOS 26 - Inability to upload receipts or claim details - Constant log-outs and need to re-enter login - Incompatibility with older iOS versions **Most requested features** - Landscape mode support for iPad - Ability to customize extras coverage - Seamless integration with Apple Health - Easier payment method updates ## Newest reviews (10 of 574) ### 3/5 — AirPods Max *2026-08-23, version 8.72* Can AirPods Max be added back to the live better rewards please? I was waiting to redeem once the usb c version was released but it was never added. Thank you ### 4/5 — Bit confusing *2026-08-20, version 8.72* Should be a lot simpler ### 4/5 — Colin *2026-08-20, version 8.72* Really good and easy to use ### 2/5 — Managing direct debits *2026-08-14, version 8.71* There is no “Manage direct debit” button as the help section indicates and I keep getting notifications saying my direct debit was unsuccessful. ### 1/5 — Painful *2026-08-13, version 8.71* Pay system is a joke, why would you make it this hard to pay ### 1/5 — Poor UX *2026-08-12, version 8.70* It’s 2026, you would think a corporation as big as MBP, with their squillions in annual profits could provide a more functional, intuitive app experience. For example, keeping a list of regularly claimed pharmacies and prescribing GPs so that every single time one makes a pharmacy claim they’re not inputting the exact same information. Common sense is not very common it seems. ### 2/5 — Data entry *2026-08-12, version 8.70* Please allow autofill for pharmacy & doctors details. ### 2/5 — I don’t want all the notifications *2026-08-09, version 8.69* Don’t want all the notifications ### 5/5 — 好用 *2026-08-09, version 8.69* 方便 ### 5/5 — Medibank App love it *2026-08-05, version 8.68* I use the Medibank app often to check what’s new and join in the challenges to improve my health. I love it as it’s easy to use and rewards for completing challenges. ## Most critical reviews (10 lowest-rated) ### 1/5 — Platinum customer *2026-09-01, version 8.73* Nightmare to get claim issues resolved ### 1/5 — One-time code *2026-09-01, version 8.73* Have you heard about FaceID? Why asking password and one-time code each time I open the app? ### 1/5 — Won’t let you cancel *2026-08-31, version 8.72* Can’t manage member ship, will let you pay but won’t let you cancel ### 1/5 — Major step backward in user experience *2026-08-30, version 8.73* In a world where every app is making login seamless with Face ID and passkeys, Medibank has taken two massive steps backward. A few months ago, Face ID worked fine. Now, I have to manually enter my username, password, and an MFA code every single time I open the app. It's frustrating, inconvenient, and terrible UX. Please bring back biometrics! ### 1/5 — Appalling customer service .. *2026-08-30, version 8.73* Never answer important emails or respond in any way .. truly appalling customer service … ### 1/5 — Left without cover *2026-08-26, version 8.72* Direct debit payment inaccuracies leaving my family and I without cover & without notice. Not acceptable especially for premium coverage. ### 1/5 — Claim process *2026-08-25, version 8.72* Why on earth are there so many steps to make a claim? Surely like other provider you submit the receipt and be done with it. ### 1/5 — Hate *2026-08-19, version 8.71* I hate having to enter every single item myself. Takes too much time ### 1/5 — Payments *2026-08-16, version 8.71* Each month I change my card details and the next month the payment never goes through and I have to enter it all again. It’s soo stupid and frustrating ### 1/5 — Poor customer service *2026-08-14* I took a ovhc from medibank. When it was time to cancel, I had an extremeley hard time getting hold of someone over phone as you can only cancel policy over call. Terrible experience. **Developer response:** Hi there, Thank you for reaching out. We are sorry you had to wait long to speak to our Contact Centre. There are several ways you can get in touch with Medibank. If you require assistance with your policy you can also contact our Messaging team https://www.medibank.com.au/contact-us/ who can assist, or you can submit your enquiry via our website at https://www.medibank.com.au/contact-us/feedback/?formtype=Feedback. Thanks, Anna ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-09-02, version 8.73* Very hand and easy to use ### 5/5 — Great reward *2026-09-02, version 8.72* Love the new Medibank reward system ### 5/5 — Great cover *2026-08-28, version 8.73* Extras only works for us great ### 5/5 — Medibank *2026-08-26, version 8.72* Recommend Medibank for private health care, very good ### 5/5 — Ease to claim *2026-08-21, version 8.72* Just need a receipt to make a claim. Very easy and quick as long as the provider ID and Item numbers are correct on the invoice. Happy! ### 5/5 — Medibank App *2026-08-20, version 8.72* It’s user friendly ### 5/5 — Easy *2026-08-20, version 8.72* Easy to navigate ### 5/5 — Mel *2026-08-19, version 8.71* Great service every time ### 5/5 — 40 years with Medibank *2026-08-14, version 8.70* Great experience with MBP for us and our daughters Service premiums selected providers with no add ons for MBP preferred services Dental for example. Later in life now and we are glad we stayed with MBP and the support they provide every day. ### 5/5 — Change of Bankcard *2026-08-14, version 8.71* After 4 frustrating attempts; there needs to be a direct link 🔗 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*