# My Member Account — user reviews > 34 indexed App Store user reviews of My Member Account by American Service Financial Corp, rated 2.50/5 from 48 ratings. - Source: https://appshunter.io/ios/app/my-member-account/id1415131436/reviews - App overview in markdown: https://appshunter.io/ios/app/my-member-account/id1415131436.md - Rating breakdown: 5★ 14 · 4★ 2 · 3★ 2 · 2★ 5 · 1★ 25 ## Newest reviews (15 of 34) ### 1/5 — Undependable *2021-02-08, version 1.2.8* Sporadic. Inconsistent. Inaccurate. ### 1/5 — Garbage *2020-11-18, version 1.2.8* This app is awful. Half of my attempts to login hang. When it manages to load, half of the available calendar dates fail to load. And since many of my preferred time slots on most days are fully booked, the app ends up seizing up in perpetual load screens after I try to search for dates with availability. The whole experience is aggravating. ### 1/5 — Wrong lanes *2020-11-12, version 1.2.8* When using the app to reserve pool lanes; sometimes I will click on the lane but it reserves another lane. Also booking the lanes is hard it’s so small. ### 1/5 — Crashes immediately *2020-09-23* The app crashes instantly once you try to open it. Possibly due to IOS 14. Please update and fix ### 1/5 — iOS14 Crash *2020-09-23, version 1.2.7* Not iOS14 compatible. App crashes when opening. ### 1/5 — Not Working *2020-09-22, version 1.2.7* Doesn’t work with the new IOS update!! Sucks!! ### 1/5 — iOS 14 *2020-09-21, version 1.2.7* This app does not open on the iOS 14 update. I tried to uninstall and re-install the program and also restart my phone. This may need a hot fix. ### 1/5 — Crashes *2020-09-21, version 1.2.7* My app started crashing ever since I downloaded the new iOS14 and I can’t sign up for my gym classes anymore. PLEASE FIX THIS! ### 1/5 — Won’t work *2020-09-21, version 1.2.7* Same this app was good till I downloaded the new iOS version now doesn’t open tried uninstalling and reinstalling nothing ### 1/5 — Not compatible with ios14 *2020-09-18, version 1.2.7* Downloaded ios14 and this app stopped working. The developer website doesn’t have a way to contact them outside of sales. ### 1/5 — Crashes on iOS14 *2020-09-18, version 1.2.7* Please fix bug that crashes app on launch in iOS14 ### 1/5 — Developer didn’t plan for Apple upgrades *2020-09-18, version 1.2.7* Doesn’t work on iOS 14 ### 1/5 — Latest ios doesnt support this app *2020-09-17, version 1.2.7* Once I downloaded the new iphone update the app wont even open. Please fix this issue. Thanks. ### 1/5 — App crashes everytime on ios 14 *2020-09-17, version 1.2.7* Please fix. Can’t use the app ### 1/5 — App won’t open on iOS 14. Please fix. *2020-09-17, version 1.2.7* App won’t open on iOS 14. Please fix. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2024-07-18* Same as everyone else. Nothing works. You get kicked out/ app closes if you try to see the schedule/sign up for classes. Also can’t get into the gym with the barcode scanner. ### 1/5 — Stopped loading on iOS *2024-05-27, version 1.2.8* Worked fine for a year and a half and then just stopped loading one day. Reinstalling, clearing cache, nothing worked. No updates have been released. ### 1/5 — Broken *2023-08-29, version 1.2.8* I fill out my info with my correct name and my account number, and it still refuses to let me log in. Plus, even when I did have access to it, I couldn’t view anything. Instead a warning popped up saying something along the lines of “Your facility does not have access to this app” pls fix. ### 1/5 — No longer works *2023-02-09, version 1.2.8* What’s going on with this app? It’s totally blank! This app is so frustrating 😡 I’m only giving it 1 star because it’s making me. It deserves none. ### 1/5 — Doesn’t work at all *2023-02-06, version 1.2.8* “Unexpected error reopen app” but never opens and can’t book childcare at my gym anymore wasting my money! ### 1/5 — Won’t open *2023-02-06, version 1.2.8* All I need this app for is my gym entry. It’s hard to get a work out in when your only way into the gym won’t operate. ### 1/5 — Unexpected error: please reopen application *2023-02-05, version 1.2.8* Continuously receiving the above error. Deleting and reinstalling does not work. ### 1/5 — App doesn’t work *2022-11-07, version 1.2.8* This app doesn’t work at all. It’s crashes on opening. ### 1/5 — Update needed *2022-02-21, version 1.2.8* Please update for iso15 App does not work for a family membership only member main member ### 1/5 — Can’t get past the main page *2021-03-03, version 1.2.8* Can’t get past the mail page ## Most praised reviews (6 highest-rated) ### 5/5 — Quick to fix issues *2020-09-25, version 1.2.8* Happy to say the iOS issues were fixed and the app is working well again !! ### 3/5 — Doesn’t work with iOS 16.3 *2023-02-05, version 1.2.8* Was an ok app when it wasn’t crashing, but with the latest update, it doesn’t work anymore. Looks like the last time they updated the app was iOS 14 ### 3/5 — Just an ok app *2022-10-27, version 1.2.8* It is frustrating to have an app that you can’t update account information. You have to use an entirely different login…PITA ### 2/5 — What is this? *2025-06-07, version 1.2.8* My gym told me I could change my billing information in the app. But as far as I can tell that’s not possible ### 2/5 — App Won’t Work with Latest Update *2020-09-19, version 1.2.7* This App has been great until I downloaded the latest IOS update - now the App won’t open/work. I have tried deleting and reinstalling without any luck. ### 2/5 — Needs a little work *2020-08-01, version 1.2.7* Overall, a fairly basic app that allows you to schedule only yourself (not other family members that are also on your account) for classes and that’s about it. The feature that bothers me about their scheduling feature is that if a class is full and you’re on a waitlist, you’ll never know if someone dropped out of the class and you were moved from the waitlist into the class. Seems pretty pointless to have the waitlist feature with this app. Definitely needs to be addressed. Unfortunately, I have to use it because this is the app my gym uses. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*