# My Meralco — user reviews > 143 indexed App Store user reviews of My Meralco by Manila Electric Company (MERALCO), rated 1.30/5 from 54 ratings. - Source: https://appshunter.io/ios/app/my-meralco/id6499568124/reviews - App overview in markdown: https://appshunter.io/ios/app/my-meralco/id6499568124.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 0 · 2★ 0 · 1★ 50 ## What do users think of My Meralco? Overall sentiment: negative **Pros** - 👍 Smooth interface - 🚀 Works fine on iPad mini 6 **Cons** - 🐛 Doesn't work on iPhone 15 - 🐛 Freezes and stops working - 🐛 OTP not working - 🐛 CAN not accepted - 🐛 Login issues - 🐛 Deactivated accounts - 🐛 Buggy and unreliable **Commonly reported bugs** - App doesn't recognize CAN or email - OTP not received - Login credentials not working - Account deactivation issues **Most requested features** - Bring back the old app - Email OTP option - Support for overseas phone numbers ## Newest reviews (18 of 143) ### 2/5 — Failed To Open App *2025-10-01, version 2.4.0* Every time I pressed the app it drops. It wont open the app. I tried going online to log in and it directs me back to app and then it drops again (app wont open). I am using an Iphone with Philippines Cell # sim card but I am in Canada trying to access the app. Why is it it wont open. It used to open but lately it wont.. why? ### 1/5 — Cannot add new meralco account *2025-09-17, version 2.4.0* I have been trying multiple times to add my new account but it only shows a prompt saying that my account information is invalid. All I did was to scan the qr from my physical bill to ensure I have the CAN accurately and input the latest actual kw consumption, still saying the account is invalid. I’m just tired of trying the same thing the next day, or waiting for the next bill (maybe it would work if i use the new kw consumption) and still receive the same error. I hope the developers will fix the app’s issues soon. ### 1/5 — Buggy buggy buggy *2025-09-12* An app is supposed to make things easier not harder. Major fail. **Developer response:** We sincerely apologize for the inconvenience. Please know that we are continuously working to improve our services to make things easier and more accessible for you. For further assistance, feel free to reach out to us at customercare@meralco.com.ph — we’ll be happy to help resolve your concern. Thank you for your understanding. ### 1/5 — The worst bill app ever *2025-09-07, version 2.4.0* Very difficult to use. Have to set up a new password every time when log in because the previous pw never works. My first time to write a review. Really disappointing. ### 1/5 — Disappointing user experience *2025-08-29, version 2.3.0* The Meralco app needs to be updated and proper optimization to ensure a smooth user experience. I have been trying to log in for hours now-uninstalling and reinstalling the app-but still stuck on the loading screen. I even attempted to log in via browser, however, that did not work either. This reflects very poorly on maintenace and development of this app. ### 1/5 — WALANG KWENTA *2025-08-28, version 2.3.0* Lintek na app to mas maganda pa app ng sugalan. Palaging error! ### 1/5 — Bad customer service, app has too many bugs *2025-08-16, version 2.3.0* Tried ‘forgot password’ to recover my account because I can’t remember my password. App says that my it has sent link to reset my password. Tried twice and no email received. Reached out customer service, waited 2 days for them to acknowledge the email and another 3 to 5 business days for them to look at the issue. FRUSTRATING!!!!!!! ### 1/5 — Hassle, useless app. This is a HUGE downgrade from the previous app *2025-08-14, version 2.3.0* limited accounts to only 5. I monitor a lot of accounts from the previous app, now i cant add anymore. To enroll more than 5 accounts, you need to verify your account which needs a KYC. It doesn’t work and tells you that your internet is not working. YOUR app is not working. The world is moving to a digital age yet Meralco always fails to innovate. ALSO why the heck is it necessary for all these “upgrades” and security features where the most important things to do is 1) view the bill 2) pay the bill. Jusko lord so many bloat ### 3/5 — Special character/s are not allowed *2025-07-09, version 2.3.0* Sa wakas I can access Meralco app na! In my case, yung email address kasi na ginagamit ko in the old app contains “+” sign (plus sign). So they advised me to create new account nalang. This is their response to me: “After reviewing with our System Admin, they confirmed that the '+' character is not allowed in MyMeralco usernames. This is a confirmed limitation regarding special characters in email-based usernames. To resolve this issue, we recommended that you may enroll new email address without the special character be used to register to MyMeralco.” ### 1/5 — IN EFFECTIVE APP *2025-07-04, version 2.3.0* Please fix this… updating profile sucks… changing details is not user friendly… the only good on this app is paying and monitoring your bills. The rest of the features really sucks… even the biometrics ar not working well!!! ### 1/5 — Stuck at "Please Wait" Loading Page *2025-06-30, version 2.3.0* The app rarely functions properly. I haven’t been able to pay a single bill using this new app. It’s often stuck on the front page, and when you do reach the login screen, you can’t even type in your OTP. Your website is frequently under maintenance, and sometimes you can’t log in at all. I don’t know what to do, I’m trying to pay my bills on time, but with this app and website, there are always delays. It’s a terrible terrible terrible app. Im still on the "please wait" loading page as of writing this review. Those 5 stars review are definetly planted. ### 1/5 — Frustrating Experience When Reporting Outages *2025-06-30, version 2.3.0* The Meralco app has a lot of potential, but its performance is disappointing—especially when it matters most. I tried to report a power outage, but the app kept asking me to enable location services even though they were already turned on. It just wouldn’t recognize it. On top of that, the app lags badly and has a tendency to crash in the middle of the process. I had to restart my report multiple times, only for the same thing to keep happening. Reporting an outage should be fast and reliable—unfortunately, this app makes it unnecessarily difficult. Hoping to see serious improvements in the next update. ### 1/5 — I cannot access my online account *2025-06-24, version 2.2.0* I tried multiple times but still invalid ### 1/5 — Can’t receive OTP in email *2025-06-20, version 2.2.0* This app is annoying and difficult to register. As an OFW, i don’t have PH number so i tried the OTP thru email. But I can’t receive it. ### 1/5 — Terrible *2025-05-31, version 2.2.0* It does not work ! ### 1/5 — The App is not Reliable *2025-05-21, version 2.2.0* For a moment, a page where I can view PDF copies of my past bills will appear. Then a few moments later, you can no longer find that page. Also when enrolling a service, the options are confusing and gives error. ### 1/5 — Had to install the app since the web site cannot bring up keyboard when email is needed *2025-05-18, version 2.2.0* Details on the title: the old web site is working just fine that they need to “upgrade” to a new one. I cannot login properly because the web site is not pulling up the keyboard to type email and password. If it did, I cannot put the OTP in the next screen. Had to install the app so I can login. Oh. When paying the bill, after confirmation from Maya, it just went black when redirected to the app. TOO MANY BUGS! I recommend to login using a computer with a hardware keyboard ### 1/5 — Can no longer log in *2025-05-13, version 2.2.0* After I got a text from meralco to upgrade the apps, which I already did even before I got the text, I can no longer log in. It won’t accept any of the log on options they provide. Update: Finally after 48 years, I was able to log in again. In fairness, my old account was maintained. But still logging in is a challenge. Hit or missed pa rin. Biometrics (facial recognition) don’t work. MPIN is consistently inconsistent i.e after you updated it won’t accept the latest pin you entered. What works for me is SSO log in. But I know this is unstable option, once I update my security, it will surely affect my logging in to MERALCO app ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid App *2026-08-23* All of a sudden my device is not supported?? My phone has updated ios and its not jailbroken. This app is ridiculous ### 1/5 — Terrible App *2026-08-18* As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill. The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!! Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning. ### 1/5 — Unable to enter OTP code *2026-07-26, version 2.5.0* I tried entering the OTP code that was texted to me but my keyboard won’t pop up. I’ve tried this multiple times already and you haven’t fixed the issue ### 1/5 — Frustrated *2026-05-11* My electric bills are always posted late. Even though I paid weeks ago, the system still keeps saying “pay immediately,” which creates confusion and frustration. I have two accounts, and I paid both before the due dates, but only one account shows the payment history. I’m frustrated with this app. **Developer response:** We’re sorry for the inconvenience and confusion this has caused you. We understand your concern regarding delayed posting of payments and missing payment history between your accounts. Please be assured that we will have this checked, as posting delays and system syncing issues may sometimes occur. We appreciate your patience while we work on improving the accuracy and timeliness of updates. You may also contact us at customercare@meralco.com.ph so we can assist you in reviewing both accounts. ### 1/5 — trash *2026-02-17, version 2.5.0* Vvvv ### 1/5 — Such an awful experience *2025-12-28, version 2.5.0* I just downloaded this application and unfortunately had a very bad experience. The app kept lagging even though my internet connection is stable. The app crashed more than once while I was using it. I ended up being frustrated and a waste of time. I uninstalled it shortly after downloading. Hopefully, developers can fix the issues in future updates. ### 1/5 — Cant login *2025-11-04, version 2.4.0* Bs app lol ### 1/5 — Frustrating Login Makes a Simple App Unusable *2025-10-24* My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill. I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me. **Developer response:** We’re sorry for the frustration you’ve experienced using the My Meralco App. We understand how important it is for you to access your account easily, and we truly appreciate your detailed feedback about the login process. Our team is already reviewing ways to simplify and improve the login experience while keeping your information secure. Please reach out to customercare@meralco.com.ph, and we’ll assist you further. Thank you for sharing your thoughts — your input helps us make the app better. ### 1/5 — USELESS *2025-10-02, version 2.4.0* I liked the old app better than this one. Difficult to create an account. Not user friendly. I tried to log in using email and said that my account is connected to my social media. I tried to log in using social media/gmail and said that my account was already registered using the same email. I cannot pay my bills on time. Always showing error both in app and website. What a trash! ### 1/5 — Piss poor app *2025-09-21, version 2.4.0* Piss poor app… update: after upgrade to iOS 26, this app no longer working. It just gave a blank screen then went back to Home screen. This app was working under iOS 18.6.2. However, in order for me to get this work for the first time (first released), I had to face to face talked with their customer support. It was very annoying and cumbersome. I do not want to go through to that process. In my opinion, this app is not created “customer friendly”. ## Most praised reviews (10 highest-rated) ### 5/5 — Face ID not working after latest update *2025-07-05, version 2.3.0* Can you please help resolve face ID not working in the latest update? Note that the old app is better and more intuitive compared to this ### 5/5 — Easier access *2025-03-03, version 2.1.0* I can easily see our two accounts now unlike before where I need to switch between the two. The payment and billing histories are easily viewable too. ### 5/5 — Seamless Transaction *2025-02-27, version 2.1.0* Just downloaded the app. Everything went smooth from enrollment until payment. Got the OTP in seconds and payment reflected in the app as soon as completed. Havent check other functionalities yet but so far, good. No hassle ### 5/5 — Works on iphone *2025-02-21, version 2.1.0* I've seen a lot of 1 star reviews about the app, so initially I was really scared to try (not that I have a choice). It was surprisingly smooth though. My due date is for tomorrow, and I was able to pay for my bill with no hitch via debit card. ### 5/5 — Works fine *2025-01-15, version 2.0.0* I upgraded using my iPhone and works just fine. Just use the same credentials as before and took 5 mins to work. Was able to pay my January 2025 after 5 minutes after updating. Different dashboard but better interface with the new app. ### 5/5 — So far no glitch *2024-12-02, version 1.3.0* No complaints… just a thumbs up for today’s navigation. ### 5/5 — Works. Smooth interface. *2024-11-16, version 1.2.0* No problems logging in. I like the modern interface. Smooth and snappy. A worthy upgrade. ### 4/5 — A bit buggy with the updating of paid/unpaid and viewing bills on ios but it’s easy to file reports *2026-01-15, version 2.5.0* Perhaps a few more tweaks on the software since it’s still relatively laggy and unresponsive; especially with viewing bills. It doesn’t update the paid bills too on the home page of the app ### 4/5 — The new meralco app *2025-03-01, version 2.1.0* I just downloaded and used the new app. So far, it’s good — I haven’t experienced any problems yet. It’s user-friendly and well designed. And also you can now register more than one Meralco Account. Sana walang maging problem in the future. ### 4/5 — Password reset during business hours *2025-02-21, version 2.1.0* Do your password reset during business hours if your account was deactivated. I did this for several evenings after multiple emails to customer service & no email came in or was too late it expired or otp never came in. Until i tried one morning 9:30am and it worked so quickly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*